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Added 2 mins ago
Pizza Cook
Italian Centre Shop
Edmonton, AB
Part-time
Prioritize providing exceptional customer service to deliver a positive customer experience thereby cultivating a positive reputation for the company and fostering customer loyalty.
Added 33 mins ago
Assistant Manager - BOSS Outlet, Cross Iron Mills
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Other
Strong customer service and communication skills
Added 47 mins ago
Seasonal Retail Sales Associate - Orchard Park S/C
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Part-time
…engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate,…
Added 47 mins ago
Seasonal Retail Sales Associate (Early Morning) - Thunder Centre
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Part-time
…engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate,…
Added 47 mins ago
Seasonal Retail Sales Associate - Windsor Crossing
Banana Republic
Windsor, ON
Part-time
…engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate,…
Added 47 mins ago
Associé aux ventes de détail à temps plein/Retail Sales Associate, Full Time - Fairview Pointe Claire
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Full-time
…de l'engagement et de la relation client, en leur offrant un service exceptionnel qui contribue à fidéliser la clientèle. Expert(e) produit, vous mettez à profit vos connaissances et votre…
Added 47 mins ago
General Manager - Etobicoke SmartCentre
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…profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach…
Added 47 mins ago
Unassigned General Manager - GTA West
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Added 47 mins ago
Seasonal Retail Sales Associate - Mapleview Centre
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…engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate,…
Added 47 mins ago
Associé aux ventes de détail à temps plein/Retail Sales Associate, Full Time - Fairview Pointe Claire
Old Navy
Pointe-Claire, QC
Full-time
…de l'engagement et de la relation client, en leur offrant un service exceptionnel qui contribue à fidéliser la clientèle. Expert(e) produit, vous mettez à profit vos connaissances et votre…
Added 1 hour ago
Interim Manager (12 Month Contract)
sephora.com
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Full-time
You have 2-4 years of management in the beauty, retail, or customer service industry equivalent internal experience.
Added 1 hour ago
Retail store Coordinator
TJX Canada – Winners, Marshalls, HomeSense
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Full-time
Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
Added 1 hour ago
Assistant Store Manager Winners Homesense Abbotsford Power Centre
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$48,592.5 to $68,029.5 CAD / year
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Added 1 hour ago
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…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 1 hour ago
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…staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a…
Added 1 hour ago
Food Co-worker
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Meet and greet the customer, identify their overall needs to support and serve them in the best way by asking the right questions, provide advice about food content and menu choices, and…
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Retail Store Associate Part Time Seasonal Winners - Brentwood Commons
TJX Canada – Winners, Marshalls, HomeSense
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Added 1 hour ago
Grocery Clerk Part Time Day
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Licensed Optician-Clearly by ForEyes-Ottawa, ON
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Previous customer service & retail experience
Added 1 hour ago
(CAN) stock unloader associate
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…excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers,…
Added 1 hour ago
(CAN) Associé de nuit
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Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 1 hour ago
Part Time Retail Associate (Optical): Ottawa, ON
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Ottawa, ON
Part-time
Previous experience in retail or customer service is an asset - but not essential

Staples Canada

Retail Print & Services Supervisor

St. Thomas, ON, Canada

Job type: Full-time
Experience: 1-2 years of experience in a print/graphic communications environment with working knowledge of graphic design principles.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Some of what you will do

As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business. You will perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you will act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a customer-first mindset. You supervise and perform all aspects of production and customer-faced interactions within the print and customer service areas of the store.
Sales Execution: Execute, communicate, and ensure understanding of flyer and promotional items. Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers.
Leadership: Lead areas in the store, including cash and print, to achieve goals and targets. Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services.
Operational Excellence: Manage operational excellence and store brand standards in print.
Training & Development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.

Some of what you will need

3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
1-2 years of experience in a print/graphic communications environment with working knowledge of graphic design principles.
Technical acumen to operate computer and printing equipment.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

You will lead a team to provide exceptional customer service, drive sales, and maintain operational standards within the print and services department. Additionally, you will act as a keyholder, managing store operations and conducting training for associates to ensure a high-performance culture.

Requirements

Candidates must have at least 3 years of retail customer service experience, with prior supervisory experience preferred. A minimum of 1-2 years of experience in a print or graphic communications environment is also required.

Skills

Customer service
Leadership
Coaching
Sales execution
Graphic design principles
Printing equipment operation
Computer literacy
Operational excellence
Team management
Communication
Prioritization
Organization
Multi-tasking
Customer engagement
Training and development

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Print services
Customer service
Leadership
Graphic design
Printing equipment
Sales
Operations management
Team training
Keyholder
Promotional items
Customer engagement
Staples
Performance management
Store standards

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