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Added 8 mins ago
S
System Architect
SLMCON
Canada
- Full-time
The System Architect is responsible for defining the end-to-end architecture of warehouse management solutions and their supporting integrations, data flows, custom components, and…
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Représentant(e) de Ventes Pharmaceutique / Pharmaceutical Sales Representative
Impres
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- Full-time
Esprit d'innovation - vous êtes orienté vers les solutions et n'avez pas peur d'essayer de nouvelles choses
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Guidewire Developer
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Toronto, ON
- Contract
We are seeking an experienced Guidewire PolicyCenter Developer to join an insurance technology team supporting the development, configuration, integration, and enhancement of PolicyCenter…
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Sales Specialist
DK Flooring Expert
Brampton, ON
- Full-time
…and the Greater Toronto Area. The team provides end-to-end solutions for projects ranging from single rooms and full-home upgrades to staircase renovations. Services include hardwood, vinyl…
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Manager of Recreation and Aquatics
Municipality of East Hants, Nova Scotia, Canada
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- Full-time
You have a post-secondary education in Recreation, Business, or a related field.
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Business Development Manager – Toronto
V-Soft Consulting Group, Inc.
Toronto, ON
- Full-time
V-Soft Consulting is currently hiring a Business Development Manager – Toronto for Toronto, ON
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Financial Services Representative II
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- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
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Senior Information Security Specialist
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Toronto, ON
- Full-time
…risks as well as current trends to help our technology and business stakeholders meet security goals and objectives. Utilizing your communication skills & relationship building skills, you…
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Toronto, ON
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Senior Director, Group Product Owner - Enterprise Governance, Risk & Compliance (eGRC)
CIBC
Toronto, ON
- Full-time
Enterprise Influence and Coalition Building - Unite Business, Risk, Compliance, Internal Audit, Resilience, Third-Party, Technology, Data, and Architecture around a shared vision. Resolve…
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Senior Specialist, Tax Reporting Operations & Regulatory Initiatives
CIBC
Toronto, ON
- Full-time
…excellence principles to meet or exceed the expectations of internal business partners, and ultimately go above and beyond service standards in order to exceed the expectations of our…
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Client Service Manager, Trade Finance Operations
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Marketing Coordinator, Winter 2027 (Co-op/Internship) - 8 Months
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Part-Time Student Gas Bar Attendant I
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Staples Canada

Retail Print & Services Supervisor

Laval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1-2 years of experience in a print/graphic communications environment with working knowledge of graphic design principles.
Posting language: English
Posted: Oct 5, 2026

Original job description

Some of what you will do

As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business. You will perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you will act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a customer-first mindset. You supervise and perform all aspects of production and customer-faced interactions within the print and customer service areas of the store.
Sales Execution: Execute, communicate, and ensure understanding of flyer and promotional items. Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers.
Leadership: Lead areas in the store, including cash and print, to achieve goals and targets. Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services.
Operational Excellence: Manage operational excellence and store brand standards in print.
Training & Development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.

Some of what you will need

3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
1-2 years of experience in a print/graphic communications environment with working knowledge of graphic design principles.
Technical acumen to operate computer and printing equipment.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

The supervisor will lead the print and services team to drive sales, ensure operational excellence, and provide exceptional customer experiences. They are responsible for modeling the selling model, managing store brand standards, and conducting associate training.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of experience in a print or graphic communications environment. Strong technical skills for operating printing equipment and prior supervisory experience are required.

Skills

Customer service
Team leadership
Sales execution
Print production
Graphic design principles
Coaching
Operational excellence
Staff training
Conflict resolution
Multi-tasking
Prioritization
Technical acumen
Computer operation
Printing equipment operation
Customer engagement
Relationship building

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning and development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Print services
Leadership
Customer engagement
Sales
Graphic design
Printing equipment
Operations management
Staff development
Staples
Keyholder
Promotional items
Store standards
Coaching
Technical acumen
Customer service

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