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Staples Canada

Retail Sales Supervisor

Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Some of what you will do

As a Sales Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business. You perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a customer-first mindset.
Sales Execution: Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers. Execute, communicate, and ensure understanding of flyer and promotional items.
Team Leadership: Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services. Partner with store leaders to set and execute sales goals and targets.
Operational Excellence: Support operational excellence and store brand standards for all areas of the store. Supervise aspects of health & safety, loss prevention, and policies and procedures.
Training and Development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.
Administrative Duties: As a keyholder, ensure the safe opening and closing of the store, handle daily and weekly tasks associated with timekeeping and payroll, and maintain compliance with health & safety and asset protection standards.

Some of what you need

3+ years of retail sales experience required; direct experience in technology sales preferred.
1-2 years of experience in a supervisory role with direct accountability for achieving sales and service targets is preferred.
Strong communication skills to inspire both our customers and associates.
Ability to operate in a fast-paced environment with strong prioritization and multi-tasking skills.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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More about this job

Responsibilities

The Sales Supervisor leads a team to drive sales, provide exceptional customer service, and maintain operational excellence within the store. Responsibilities include modeling the selling model, managing store operations, conducting staff training, and ensuring compliance with safety and loss prevention policies.

Requirements

Candidates must have at least 3 years of retail sales experience, with a preference for technology sales and 1-2 years in a supervisory role. Strong communication, prioritization, and multi-tasking skills are required to succeed in this fast-paced environment.

Skills

Retail sales
Team leadership
Customer engagement
Sales execution
Operational excellence
Training and development
Loss prevention
Health & safety compliance
Timekeeping
Payroll management
Technology sales
Communication skills
Prioritization
Multi-tasking
Coaching
Store operations

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales Supervisor
Customer Experience
Leadership
Keyholder
Technology Sales
Operational Excellence
Loss Prevention
Health & Safety
Payroll
Timekeeping
Staff Training
Performance Management
Promotional Execution
Staples Canada
Retail Management
Coaching
Customer Engagement
Store Standards
Asset Protection

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