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Added 1 month ago
MI
Millwright-2
Magna International
Guelph, ON
- Full-time
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other…
Added 1 month ago
MT
Technical Staff Engineer - Signal Integrity
Microchip Technology Inc.
Ottawa, ON · Canada - Ottawa - March Road
- Full-time
Support internal and external customers with signal integrity simulations of complex channels and power systems
Added 1 month ago
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Material and Process specialist
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
Added 1 month ago
KM
Engineering Co-op
Kingston Midstream
Estevan, SK
- Internship
Interest in pipeline systems, energy infrastructure, operations, asset integrity, projects, or related engineering disciplines
Added 1 month ago
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Quality Coordinator - Project
Pomerleau
Lac-Mégantic, QC
- Full-time
Strong knowledge of Quality Management Systems (QMS) and quality requirements applicable to the construction industry.
Added 1 month ago
KM
Engineering Co-op
Kingston Midstream
Calgary, AB
- Internship
Interest in pipeline systems, energy infrastructure, operations, asset integrity, projects, or related engineering disciplines
Added 1 month ago
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Human Resources Systems Specialist
STEMCELL Technologies
Burnaby, BC
- Full-time
Support our HR team as a Human Resources Systems Specialist! In this role, you will be responsible for the implementation of new and complex functionality of our HR Systems. You will lead…
Added 1 month ago
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Manufacturing Technologist, GMP
STEMCELL Technologies
Vancouver, BC
- Full-time
Experience with SAP or GMP regulated systems is an asset
Added 1 month ago
MS
Material and Process specialist
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
Added 1 month ago
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Industrial Electrician
PreCon
Woodstock, ON
- Full-time
…ON. Across Ontario, you will find PreCon precast products and systems used in a variety of construction segments. Our value creation is cultivated by our workforce; a strong team built of…
Added 1 month ago
CG
Senior DevOps/SRE Engineer
Credit Genie
Toronto, ON
- Full-time
DevOps/SRE depth and a genuine backend engineering background. You've written and shipped real software, not only infrastructure code. We don't need you to build customer-facing features,…
Added 1 month ago
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Quality Coordinator - Project
Pomerleau
Quebec, QC
- Full-time
Strong knowledge of Quality Management Systems (QMS) and quality requirements applicable to the construction industry.
Added 1 month ago
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Management Consultant / Business Analyst - Edmonton (future opportunities - 2026)
Sia
Edmonton, AB
- Full-time
…changes, gaps, dependencies, and impacts to roles, people, systems, and…
Added 1 month ago
Journeyperson Millwright / Industrial Mechanic
RMC Group of Companies
Edmonton, AB
Perform preventative and corrective maintenance on plant equipment, including conveyors, mixers, batching systems, pumps, and hydraulic/pneumatic systems
Added 1 month ago
Environment Health and Safety Coordinator
Combined Metal Industries
Toronto, ON · Vaughan, ON
Experience with EHS Management Systems is considered an asset
Added 1 month ago
Field Technologist (All Locations)
Sanjel Energy Services Inc
Calgary, AB
Work with Sanjel's Engineering mentors to complete competency requirements and other assessments to accelerate structured development
Added 1 month ago
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Cybersecurity Strategy and Transformation Senior Manager
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive…
Added 1 month ago
WW
Manager, Supply Chain Execution and Systems
WhiteWater West-
Richmond, BC
- Full-time
Position: Manager, Supply Chain Execution and Systems
Added 1 month ago
SC
Senior Manager - Customer Analytics
Staples Canada
Richmond Hill, ON
- Full-time
…intelligence and analytics function, ensuring scalability of systems, governance, tools, capabilities, processes, and…
Added 1 month ago
TC
Lead Developer, Research & Development
The Citco Group Limited
Toronto, ON
- Full-time
The Lead Developer within the Transformation Office's R&D team will provide technical leadership for AI-enabled solutions supporting a strategic Fund Services transformation program using…
Added 1 month ago
TS
High-Rise Project Manager
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Our client, an established high-rise residential developer/builder in Toronto, is seeking an experienced Project Manager to join their construction team.
Added 1 month ago
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Station Construction Manager
ACCIONA
ON · Ontario, Canada
- Full-time
…project includes seven new stations and installation of rail and systems under a progressive design-build…
Added 5 months ago
CA
Engineer - Mechanical
Cementation Americas
North Bay, ON
- Full-time
We are seeking a Mechanical Engineer to lead the design and delivery of mechanical systems for mining industrial projects. This role plays a key part in developing safe, practical, and…
Added 2 months ago
CA
Document Controller
Cementation Americas
North Bay, ON
- Full-time
Cementation is a leading underground mine contracting and engineering company-we design and build mines, safely. Our team specializes in delivering design-build solutions for technically…
Added 1 month ago
Graduate Engineer, Rail & Transit
GHD Group Pty Ltd
Toronto, ON
GHD is seeking a Graduate Engineer to join our Rail & Transit team and support the delivery of engineering consulting services for major transportation infrastructure projects across…

Staples Canada

Senior Manager - Customer Analytics

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years of experience specifically in retail data management and analytics.
Posting language: English
Posted: Sep 15, 2026

Original job description

Some of what you will do:

This role will drive analytical leadership within the company and enable data-based decision making to help Staples Canada become a leading data-driven organization. The individual will lead the Customer Analytics practice as part of the Enterprise Analytics & Data Science team. Our multi-tenant cloud platforms power our analytics and ML/AI capabilities and we’re looking for an active hands-on contributor to play a central role in helping our teams understand performance and impact of their strategies. Additionally, the role will be continuously challenged to bring forward valuable insights to help their partners make better and more informed decisions.

We’re on a transformation journey and this role will be a key enabler in accelerating our analytics practice. In addition to having direct ownership over Customer Analytics, this role will work closely with various cross-functional partners and have the opportunity to build deep insights across the customer journey – extending to marketing and our B2B functions. This role will also lead to the development and ongoing evaluation of a unified Customer 360 capability, enabling a consistent view of customers across channels and business functions.

Specifically, You Will:

Own and develop the vision, strategy, and execution for a best-in-class customer intelligence and analytics function, ensuring scalability of systems, governance, tools, capabilities, processes, and talent.
Drive both strategic and tactical execution to unlock the value of data across internal and external data sets and generate critical actionable insights to drive the decision-making process.
Establish analytical standards and best practices to be leveraged across the company’s ecosystem.
Execute on the roadmap and deliver reporting & impactful insights to core partners across the customer journey.
Provide customer and business insights and recommendations to drive increased revenue, conversion, traffic, profitability, customer engagement, retention, and improved customer experience. Implement quick wins to support the overall business objectives.
Own the Customer 360 roadmap and delivery, partnering across Analytics, Data Science, Engineering, and business teams to establish a trusted customer view and enable customer analytics across the organization.
Focus on automation and utilizing technology to provide repeatable solutions; drive optimization and efficiency initiatives to support reduced cycle time and automation across existing workflows.
Partner with B2B, Marketing, and other teams to bring forward solutions to accelerate their roadmaps, enabling us all to move faster and further together.

Some of what you need:

BS / BA, preferably in Mathematics or Computer sciences or any other quantitative discipline.
Strong understanding of customer analytics, including customer segmentation, behaviour, journeys, retention, and personalization.
Exceptional analytical and critical thinking skills; ability for translating large, complex datasets and digesting them into actionable business insights that have an impact.
Experience with Looker, PowerBI, or any Business Intelligence tools.
Expert in SQL and strong proficiency in Python.
Proficiency with statistical tools such as SAS or R assets.
Understanding of the Google Cloud Platform or other cloud-based data platforms.
5-7 years in a highly analytical, results-driven environment.
3+ years of experience specifically in retail data management and analytics.

Physical demands/working conditions:

Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

#MakeAnImpact

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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More about this job

Responsibilities

The Senior Manager will lead the Customer Analytics practice to drive data-based decision-making and develop a unified Customer 360 capability. They will own the vision and strategy for customer intelligence while partnering with cross-functional teams to deliver actionable insights across the customer journey.

Requirements

Candidates must have a bachelor's degree in a quantitative discipline and 5-7 years of experience in a highly analytical environment. Proficiency in SQL, Python, and BI tools like Looker or PowerBI is required, along with 3+ years of specific retail data management experience.

Skills

Customer analytics
Data science
SQL
Python
Looker
PowerBI
SAS
R
Google Cloud Platform
Customer segmentation
Customer journey mapping
Machine learning
Artificial intelligence
Data governance
Strategic planning
Retail analytics

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Analytics
Data Science
Machine Learning
Artificial Intelligence
SQL
Python
Looker
PowerBI
SAS
R
Google Cloud Platform
Customer 360
Retail
Data Governance
Business Intelligence
Customer Segmentation
Customer Journey
Data-driven
Automation
Strategy
Analytics
Cloud Platforms
Marketing Analytics
B2B
Performance Metrics

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