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Added 7 mins ago
Staff Software Developer, Data Platform
Coveo
Montreal, QC
What if your technical decisions could make hundreds of developers more effective? As a Staff Software Developer on Coveo’s Data Platform team, you’ll tackle complex, high-impact challenges…
Added 7 mins ago
S
Director - East Harbor
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Toronto, ON
- Full-time
This position manages a team of Metrolinx staff, consultants and contractors to deliver capital railway station infrastructure projects encompassing the planning, design, procurement,…
Added 7 mins ago
DF
Full-Stack Automation Engineer
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Toronto, ON · North York, ON
- Full-time
Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management…
Added 37 mins ago
C
Staff Software Developer, Data Platform
Coveo
Montreal, QC
- Full-time
What if your technical decisions could make hundreds of developers more effective? As a Staff Software Developer on Coveo’s Data Platform team, you’ll tackle complex, high-impact challenges…
Added 37 mins ago
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Personal Banking Associate Trainee
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- Full-time
…our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking…
Added 1 hour ago
AW
Senior Manager, Investment Fund Operations
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Remote, Canada
- $115,000 to $135,000 CAD / year
- Full-time
- Remote
…the firm's retail and institutional investment fund product platform, including mutual funds, pooled funds, Exchange Traded Funds, High Interest Savings Accounts HISAs, and related…
Added 1 hour ago
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Senior Manager, Investment Fund Operations
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Remote, Canada
- $115,000 to $135,000 CAD / year
- Full-time
- Remote
…the firm's retail and institutional investment fund product platform, including mutual funds, pooled funds, Exchange Traded Funds, High Interest Savings Accounts HISAs, and related…
Added 1 hour ago
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Senior Manager, Investment Fund Operations
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- $115,000 to $135,000 CAD / year
- Full-time
…the firm's retail and institutional investment fund product platform, including mutual funds, pooled funds, Exchange Traded Funds, High Interest Savings Accounts HISAs, and related…
Added 1 hour ago
A
Senior Manager, Investment Fund Operations
Aviso
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
…the firm's retail and institutional investment fund product platform, including mutual funds, pooled funds, Exchange Traded Funds, High Interest Savings Accounts HISAs, and related…
Added 1 hour ago
CO
Job ID #32296: Manager, IT Infrastructure
City of Hamilton
Hamilton, ON
- Full-time
…much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged…
Added 2 hours ago
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Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
Platform Product Leadership: At least 8 years of Product Management experience in SaaS, including 4 or more years focused on billing, payments, or subscription commerce. Experience…
Added 11 hours ago
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Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
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Act as a point of contact for the frontline staff in handling customer problems
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Collaborate with staff across Canada for the purposes of project delivery, client relationship development, and opportunity/project research
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Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
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Personal Banker Trainee
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Act as a point of contact for the frontline staff in handling customer problems
Added 16 hours ago
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Personal Banking Associate Trainee
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…our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking…
Added 16 hours ago
Manager, Partner Engagement
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…acquisition and retention opportunities on the LG Smart TV platform. The candidate should have a strong background working in either Content Distribution and Direct to Consumer businesses…
Added 16 hours ago
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General Manager
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- $55,000 to $60,000 CAD / year
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Added 17 hours ago
LE
Manager, Partner Engagement
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- Full-time
…acquisition and retention opportunities on the LG Smart TV platform. The candidate should have a strong background working in either Content Distribution and Direct to Consumer businesses…
Added 17 hours ago
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Senior Hogan IDS Developer
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Support client's development efforts related to their instance of Hogan IDS. Work will be on a staff augmentation basis, directed by the client day to day.
Added 17 hours ago
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Added 18 hours ago
Business Unit Director - Supply Chain
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…teams. Establishes objectives, evaluates performance, mentors staff, oversees compensation/promotions, and drives site-wide employee satisfaction. Ensures ISO compliance, external audit…
Added 18 hours ago
PG
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Staples Canada

Senior Manager, Merchandising and ERP Systems

Richmond Hill, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Some of what you will do:

Lead the Merchandising and ERP Systems team, responsible for the day-to-day delivery, enhancement, and support of Staples’ Merchandising, Replenishment, and Procurement systems, along with the Retail and Finance modules of the enterprise ERP platform. Build and maintain strong working relationships with Merchandising, Finance, and Retail Operations stakeholders to ensure systems support current and future business requirements. Manage the team’s Technical Product Owners and support staff, providing coaching, prioritization, and performance management. Coordinate with ERP and Merchandising system vendors and support teams to ensure SLAs are met and enhancements are delivered on time. Partner with the Director, Supply Chain Systems and other IT leaders on cross-portfolio alignment and data integration initiatives.

Specifically, You Will:

Manage and prioritize the enhancement and support backlog for Merchandising, Replenishment, Procurement, and ERP (Retail / Finance) systems.
Lead, coach, and develop a team including a Manager and Technical Product Owners.
Serve as the go-to subject matter expert for Merchandising and ERP systems on cross-functional projects.
Review and approve vendor configuration, design, and modification specifications for Merchandising and ERP enhancements.
Work with other IT teams to integrate Merchandising and ERP systems into Staples Canada’s broader IT infrastructure.
Coordinate with IT support and vendor support teams to ensure production issues are resolved within SLA.
Prepare and review detailed project documentation, assign appropriate tasks, and provide a sound design for requested enhancements.
React quickly to changing business needs and recommend appropriate system enhancements.
Establish strong working relationships with Merchandising, Finance, and Retail Operations end users to gain a practical understanding of business procedures, policies, and daily operational processes.
Manage the team’s performance, providing coaching and guidance when necessary.

Some of what you need:

Post-secondary education in Computer Science, Business, or a related field, or equivalent work experience.
Minimum 8 years of progressive experience in IT, preferably within Merchandising, Retail, or ERP systems.
Minimum 3 years of IT management experience.
Experience supporting a large North American retail or e-commerce business.

In-depth working knowledge of Merchandising and Replenishment systems and their supporting business processes.
Strong understanding of ERP systems (Retail and Finance modules) and their integration with Merchandising and Supply Chain systems.
Excellent problem-solving and analytical skills.
Very good understanding of SDLC (Agile or Waterfall).
Excellent communication skills; comfortable working with both technical and non-technical business stakeholders.
Skilled in coaching, mentoring, and giving feedback.
Fluent in Microsoft Office Suite (Outlook / Word / Excel / PowerPoint).

Physical demands/working conditions:

Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.
Occasional travel to other Staples sites as required to support projects and stakeholder engagement.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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More about this job

Responsibilities

Lead the Merchandising and ERP Systems team to ensure the delivery, enhancement, and support of critical retail and finance platforms. Manage technical product owners and collaborate with stakeholders to align system capabilities with business requirements.

Requirements

Requires at least 8 years of IT experience with a focus on merchandising, retail, or ERP systems, including 3 years in a management role. Candidates should hold post-secondary education in Computer Science, Business, or a related field.

Skills

Merchandising systems
ERP systems
Replenishment systems
Procurement systems
Retail operations
Finance modules
Technical product management
Team leadership
SDLC
Agile
Waterfall
Data integration
Vendor management
Problem-solving
Analytical skills
Communication

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Merchandising
ERP
Replenishment
Procurement
Retail
Finance
Technical Product Owner
SDLC
Agile
Waterfall
Supply Chain
IT Infrastructure
SLA
Project Management
Microsoft Office
Performance Management
Data Integration
Stakeholder Management

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