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Added 3 mins ago
T
Senior Commercial Design Consultant
TalentMinded
Mississauga, ON
- Full-time
…including workstations, tables, storage, and casegoods. You can assess product suitability, recognize limitations, and troubleshoot application challenges. You adapt readily to new software…
Added 3 mins ago
C
Child and Youth Care Worker Full-Time, Evenings: 3 p.m. - 11 p.m.
CarePros
Leduc, AB
- Full-time
…needs it most. When expectations are clear from the start, we can prevent unexpected disruptions, which can be heartbreaking for the children and the…
Added 3 mins ago
CM
Mental Health Nurse - MHN
CASA Mental Health
Red Deer, AB
- Temporary
Valid driver’s license and access to a reliable vehicle.
Added 3 mins ago
CM
Therapy Support Navigator
CASA Mental Health
Red Deer, AB
- Full-time
Valid driver’s license and access to a reliable vehicle.
Added 3 mins ago
EV
Geotechnical Engineer or Engineer-in-Training
Elk Valley Resources
Elkford, BC
- $91,300 to $126,800 CAD / year
To be successful, we require someone with strong analytical and problem-solving skills, who can develop and communicate practical recommendations to mine planners and operations personnel.…
Added 3 mins ago
Custodial Services Worker - Remote Lodge Cochrane, ON
Aramark
Toronto, ON
…familiarity with remote camp work is required. Must have a valid driver's license, and familiarity with custodial work. Cleanliness is a necessity of every business. As a Janitorial worker…
Added 17 mins ago
B
Commis aux opérations - Operations Clerk
Brenntag
Beauharnois, QC · Canada / Beauharnois
- Full-time
Added 17 mins ago
Civil Engineer
WSP
Kingston, ON
What if you could redefine what’s possible? With us, you can.
Added 17 mins ago
VC
Personal Support Worker (PSW), Overnight Stay Care - Part-time 0.6
VON Canada (Ontario)
Peterborough, ON
- $17.95 to $23.82 CAD / hour
- Part-time
…support they need and want, at home and in the community, so they can live healthier, happier lives surrounded by loved…
Added 17 mins ago
MH
New Home Technician - Warranty
Mattamy Homes
Brampton, ON
- Full-time
Must have a valid driver’s license and reliable transportation.
Added 17 mins ago
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Reset Merchandiser
Acosta
Ottawa, ON
- Part-time
Valid driver's license, access to the exclusive use of a reliable vehicle.
Added 17 mins ago
A
Reset Merchandiser
Acosta
Newmarket, ON
- Part-time
Valid driver's license, access to the exclusive use of a reliable vehicle.
Added 17 mins ago
A
Reset Merchandiser
Acosta
Thunder Bay, ON
- Part-time
Valid driver's license, access to the exclusive use of a reliable vehicle.
Added 17 mins ago
A
Reset Merchandiser
Acosta
Cornwall, ON
- Part-time
Valid driver's license, access to the exclusive use of a reliable vehicle.
Added 17 mins ago
FP
Medical Science Liaison – Reproductive Medicine
Ferring Pharmaceuticals
Toronto, ON · Ferring Canada
- $120,000 to $150,000 CAD / year
- Full-time
…is all about working together and sharing ideas, so that we can bring science to life for patients around the…
Added 17 mins ago
E
Manager Engineering Gas Pipeline
Enbridge
Toronto, ON
- Full-time
A valid "G" class Ontario driver's license and maintenance of a responsible driving record is required which will be validated before hire.
Added 17 mins ago
EHS Advisor - YNSE
Aecon
Toronto, ON · North York, ON
Added 32 mins ago
CH
Occupational Therapist - Community Rehabilitation
CBI Health
Edmonton, AB
- Full-time
…building. This opportunity is well suited to candidates that can work independently at times, but also see the value in collaborating with many other professionals and teams to achieve the…
Added 32 mins ago
AH
Community Nursing Palliative Care (RN) Oakville
Acclaim Health
Oakville, ON
- Part-time
Valid driver’s license and access to a vehicle
Added 47 mins ago
HA
Medical Aesthetics Account Manager – BC East, Hugel Canada
Hugel Aesthetics
BC · Vancoucer, British Columbia
- Full-time
This role is a field-based, home-based in territory. You must live centrally within the territory, not on its outer edge, so you can cover all accounts efficiently.
Added 1 hour ago
CM
Therapy Support Assistant
CASA Mental Health
Innisfail, AB
- Full-time
Valid driver’s license and access to a reliable vehicle.
Added 1 hour ago
CE
Yard Coordinator
Cooper Equipment Rentals Limited
Edmonton, AB
- Full-time
Communicate with the branch team if behind schedule so customers can be updated.
Added 1 hour ago
EB
Dispatcher
Eagle Builders LP
Blackfalds, AB
- Full-time
Delivering precast products across Western Canada takes more than trucks and schedules. It takes someone who can connect drivers, routes, job-site requirements, and project timelines to…
Added 1 hour ago
IG
Mechanic
Inland Group of Companies
Halifax, NS · ITC- Halifax
- Full-time
A valid driver’s license is required for this position.
Added 1 hour ago
RS
Territory Executive - CANADA
Republic Services
Brampton, ON
- Full-time
Eligible employees can elect to participate in:

Staples Canada

Service Ontario - Customer Support Specialist

Toronto, ON, Canada
East York, ON, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Experience: 1-2 years of prior customer service experience is required.
Posting language: English
Posted: Oct 29, 2026

Original job description

Some of what you will do:

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes.
In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.

Specifically, you will:

Provide knowledgeable, consistent, and respectful service to all customers.
Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.
Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.
Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.
Complete Ground Control activities to ensure lobby readiness and customer satisfaction.
Share knowledge and support team members through peer learning and training of new associates.
Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).
Adhere to all health & safety, asset protection, privacy, and policy protocols.
Ensure customer data is handled securely and in compliance with privacy standards.

Some of what you need:

1-2 years of prior customer service experience is required.
Ability to communicate with customers effectively using a variety of mediums.
Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment.
Ability to work effectively with ongoing distractions is necessary.
Attention to detail to ensure data and transaction accuracy.
Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.
Bilingualism English/French is preferred/considered an asset.

Additional information:

Backcheck will be required.
Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire.
This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays.
This role requires regular computer use for extended periods throughout the work day.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

The Customer Support Specialist provides government-related services to customers within a Staples retail environment. They are responsible for resolving customer inquiries, maintaining brand standards, and ensuring secure handling of sensitive data.

Requirements

Candidates must have 1-2 years of customer service experience and be at least 18 years old. Proficiency in Microsoft Office and the ability to work in a fast-paced retail environment are required.

Skills

Customer service
Problem solving
Communication
Data entry
Attention to detail
Microsoft Office
Database management
Conflict resolution
Merchandising
Time management
Organization
Interpersonal skills

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
ServiceOntario
Retail
Staples
Data Accuracy
Microsoft Office
Database Programs
Privacy Standards
Asset Protection
Merchandising
Conflict De-escalation
Government Services
Customer Experience
Administrative Support

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