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Added 12 mins ago
TH
Overnight Freight Associate Part Time - MISSISSAUGA BRITANNIA
The Home Depot Canada
Mississauga, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 12 mins ago
TH
Associé(e) aux caisse (temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 12 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Edson, AB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 12 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Airdrie, AB
- Full-time
Position Summary...To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer…
Added 12 mins ago
TW
Sales Associate
The Wine Shop
Burlington, ON
- Temporary
2 years of customer service experience required
Added 12 mins ago
TH
Overnight Freight Associate Part-Time - 7057 Polo Park
The Home Depot Canada
Winnipeg, MB
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 12 mins ago
LC
Pharmacy Intern, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Winnipeg, MB
- Full-time
…Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for…
Added 12 mins ago
LC
Pharmacist, Hourly Full Time Evening
Loblaw Companies Limited
Winnipeg, MB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 12 mins ago
TH
Overnight Freight Associate Part Time (Saint John)
The Home Depot Canada
Saint John, NB
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 12 mins ago
TH
Service Desk Associate Part-Time - 7102 Thunder Bay
The Home Depot Canada
Thunder Bay, ON
- Part-time
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening…
Added 13 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 13 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Wasaga Beach, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 13 mins ago
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(CAN) OMNI Customer Fulfillment Associate 3 AM
Walmart
Toronto, ON
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 13 mins ago
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(CAN) Produce Stocker
Walmart
Surrey, BC
- Part-time
…retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a well‑organized and fully stocked produce area, and supporting the sale…
Added 13 mins ago
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Network Operations Analyst
RBC
Toronto, ON
- Full-time
CCNA (Cisco Certified Network Associate) and/or CCNP (Cisco Certified Network Professional certificate
Added 27 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Smiths Falls, ON
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 27 mins ago
TH
SUPERVISEUR 26/27
The Home Depot Canada
Barrie, ON
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 27 mins ago
WC
Pharmacy Assistant
Walmart Canada
Toronto, ON
- Full-time
…team player. They are a key member in the delivery of superior customer…
Added 27 mins ago
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Associate Director, Though Leader Liaison (East) – Rare Disease
Biogen
Field, BC
- Full-time
As the Associate Director, Thought Leader Liaison (TLL), you will execute strategies and tactics for our Neuromuscular Rare Disease Franchise. This position reports into the marketing…
Added 27 mins ago
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Client Services Associate - January 2027
proSapient
Toronto, ON
- $55,000 to $75,000 CAD / year
- Full-time
As a Client Services Associate, you'll act as the link between our clients and the expert knowledge they seek. You will manage multiple parallel workstreams from dealmakers, strategists,…
Added 27 mins ago
CC
Diesel Technician - Heavy Duty Truck Services
Crane Carrier (Canada) Limited
Cambridge, ON
- Full-time
…to heavy duty trucks and all models of trailers to specific customer and industry-standard…
Added 27 mins ago
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Intermediate Accident Benefits Advisor
Aviva Canada
London, ON
- Full-time
College Diploma/ Associate Degree or similar experience
Added 27 mins ago
SP
Associate Financial Advisor
SafeBridge Private Wealth
Toronto, ON
- Full-time
As an Associate Financial Advisor, you’ll operate as a strategic extension of the Managing Partner - supporting his client relationships, managing workflow, coordinating internal resources,…
Added 27 mins ago
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Warehouse Associate
Auto-Kool
Toronto, ON
- $18 CAD / hour
- Full-time
Added 27 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Powell River, BC
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…

Staples Canada

Service Ontario - Customer Support Specialist

Toronto, ON, Canada
East York, ON, Canada

Part-time

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Applications open in a new tab.

Job details

Job type: Part-time
Experience: 1-2 years of prior customer service experience is required.
Posting language: English
Posted: Oct 29, 2026

Original job description

Some of what you will do:

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes.
In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.

Specifically, you will:

Provide knowledgeable, consistent, and respectful service to all customers.
Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.
Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.
Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.
Complete Ground Control activities to ensure lobby readiness and customer satisfaction.
Share knowledge and support team members through peer learning and training of new associates.
Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).
Adhere to all health & safety, asset protection, privacy, and policy protocols.
Ensure customer data is handled securely and in compliance with privacy standards.

Some of what you need:

1-2 years of prior customer service experience is required.
Ability to communicate with customers effectively using a variety of mediums.
Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment.
Ability to work effectively with ongoing distractions is necessary.
Attention to detail to ensure data and transaction accuracy.
Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.
Bilingualism English/French is preferred/considered an asset.

Additional information:

Backcheck will be required.
Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire.
This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays.
This role requires regular computer use for extended periods throughout the work day.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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More about this job

Responsibilities

The Customer Support Specialist provides government-related services to customers within a Staples retail environment. They are responsible for resolving customer inquiries, maintaining brand standards, and ensuring secure handling of sensitive data.

Requirements

Candidates must have 1-2 years of customer service experience and be at least 18 years old. Proficiency in Microsoft Office and the ability to work in a fast-paced retail environment are required.

Skills

Customer service
Problem solving
Communication
Data entry
Attention to detail
Microsoft Office
Database management
Conflict resolution
Merchandising
Time management
Organization
Interpersonal skills

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
ServiceOntario
Retail
Staples
Data Accuracy
Microsoft Office
Database Programs
Privacy Standards
Asset Protection
Merchandising
Conflict De-escalation
Government Services
Customer Experience
Administrative Support

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