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Added 6 mins ago
MH
Housekeeping Associate
MasterBUILT Hotels Ltd.
Bonnyville, AB
- Part-time
…segment for RevPAR market penetration in the U.S. (based on STR…
Added 6 mins ago
MH
Housekeeping Associate
MasterBUILT Hotels Ltd.
Ladysmith, BC
- Full-time
…segment for RevPAR market penetration in the U.S. (based on STR…
Added 6 mins ago
MH
Laundry Associate
MasterBUILT Hotels Ltd.
Ladysmith, BC
- Full-time
…segment for RevPAR market penetration in the U.S. (based on STR…
Added 6 mins ago
MH
Associé(e) des services aux invités | Guest Services Associate
MasterBUILT Hotels Ltd.
Boisbriand, QC
- Full-time
The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of…
Added 6 mins ago
UO
Academic and Career Advisor
University of British Columbia
Kelowna, BC · UBCO | University Centre (UNC)
- $7,158.42 to $10,292.25 CAD / month
- Part-time
…Academic & Career Advising. This position provides consultation to Associate Deans, and may work with Deans, Directors, Unit Heads, Senate Committees, Managers, and other faculty and staff.…
Added 36 mins ago
TO
Associate, Building Services
Town of Caledon
Caledon, ON
- Full-time
…physical issuance of all permits on behalf of the Division. As the Associate, Building Services, you will perform the following duties, including but not limited…
Added 36 mins ago
W
Associate Specialist - Quotations
Wesco
Calgary, AB
- Full-time
As an Associate Specialist – Quotations, you will assist in developing proposals, bids, quotations, or other documents describing organizational products and services in response to…
Added 51 mins ago
AC
Early Careers: Retirement Actuarial Associate
Aon Corporation
Toronto, ON
- Full-time
…Program and on-the-job learning, you will learn how actuaries use data, models, financial insight and professional judgment to help clients understand, price and manage…
Added 51 mins ago
TG
Senior Network Engineer
TMX Group
Toronto, ON
- Full-time
…mission-critical networks. This role requires a solid background in data center technologies, firewalls, load balancers, and wireless technologies. You will support our current…
Added 1 hour ago
SD
Marchandiseur(seuse), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ponoka, AB
- Full-time
Data entry for new prescriptions, and managing refill request processing
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Ponoka, AB
- Part-time
Data entry for new prescriptions, and managing refill request processing
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ponoka, AB
- Part-time
Data entry for new prescriptions, and managing refill request processing
Added 1 hour ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Red Deer, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Red Deer, AB
- Full-time
Data entry for new prescriptions, and managing refill request processing
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
Data entry for new prescriptions, and managing refill request processing
Added 1 hour ago
W
Pharmacy Assistant
Walmart
Toronto, ON
- Part-time
2. Performing Computer Functions as directed by the Pharmacist i.e. Data Entry; Price Check; Patient Information Entry/Update; Competent interpretation and processing of written…
Added 1 hour ago
W
(CAN) Manager, Product Development (IC) Contract
Walmart
Mississauga, ON
- Full-time
…position requires a deep understanding of market environments and data to identify opportunities for increasing market share, sales, and…
Added 1 hour ago
CI
Associate, Private & Alternative Asset Operations (12-month contract)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As an Associate, Private & Alternative Asset Operations, on a 12-month contract, you will play a key role in ensuring the accurate and efficient execution, servicing, and reporting of…
Added 1 hour ago
A
Analytics and Insights Analyst (CPG)
Acosta
Mississauga, ON
- Full-time
You will deliver data-driven insights that support category management and client initiatives. This is a client-facing role where you will analyze CPG and Retailer data, develop Power BI…
Added 1 hour ago
Assistant Surveyor
Acciona
ON · CAN - Ontario Line North
The Assistant Surveyor supports land and construction surveying activities by helping collect, record, and analyze data to ensure accurate measurements for engineering and construction…
Added 1 hour ago
UO
Undergraduate Programs Assistant
University of British Columbia
Kelowna, BC · UBCO | Science Building (SCI)
- $4,981 to $5,713 CAD / month
- Full-time
…and Advising, Human Resources, Finance Operations, Facilities Management and other faculties and schools…
Added 1 hour ago
F
Service Coordinator
Fortive
Mississauga, ON
- Full-time
Respond to customer inquiries over calls or emails/dynamics tickets regarding job status, review with management or technician and relay to customer as required.
Added 1 hour ago
B
Commis aux opérations - Operations Clerk
Brenntag
Beauharnois, QC · Canada / Beauharnois
- Full-time
Added 1 hour ago
Campus Planning Project Manager
University of Guelph
Guelph, ON
Reporting to the Associate Director, Campus Planning & Asset Management, the Project Manager, Campus Planning, leads strategic and capital planning for the Guelph campus, including facility…

Staples Canada

Service Ontario - Customer Support Specialist

Toronto, ON, Canada
East York, ON, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Experience: 1-2 years of prior customer service experience is required.
Posting language: English
Posted: Oct 29, 2026

Original job description

Some of what you will do:

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes.
In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.

Specifically, you will:

Provide knowledgeable, consistent, and respectful service to all customers.
Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.
Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.
Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.
Complete Ground Control activities to ensure lobby readiness and customer satisfaction.
Share knowledge and support team members through peer learning and training of new associates.
Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).
Adhere to all health & safety, asset protection, privacy, and policy protocols.
Ensure customer data is handled securely and in compliance with privacy standards.

Some of what you need:

1-2 years of prior customer service experience is required.
Ability to communicate with customers effectively using a variety of mediums.
Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment.
Ability to work effectively with ongoing distractions is necessary.
Attention to detail to ensure data and transaction accuracy.
Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.
Bilingualism English/French is preferred/considered an asset.

Additional information:

Backcheck will be required.
Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire.
This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays.
This role requires regular computer use for extended periods throughout the work day.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

The Customer Support Specialist provides government-related services to customers within a Staples retail environment. They are responsible for resolving customer inquiries, maintaining brand standards, and ensuring secure handling of sensitive data.

Requirements

Candidates must have 1-2 years of customer service experience and be at least 18 years old. Proficiency in Microsoft Office and the ability to work in a fast-paced retail environment are required.

Skills

Customer service
Problem solving
Communication
Data entry
Attention to detail
Microsoft Office
Database management
Conflict resolution
Merchandising
Time management
Organization
Interpersonal skills

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
ServiceOntario
Retail
Staples
Data Accuracy
Microsoft Office
Database Programs
Privacy Standards
Asset Protection
Merchandising
Conflict De-escalation
Government Services
Customer Experience
Administrative Support

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