Jobs in Canada

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Added 12 mins ago
MK
FT Supervisor -MAG
Moose Knuckles Canada
Richmond, BC
- Full-time
Manage your associate team through effective development, observation and coaching
Added 12 mins ago
MK
Part-time Supervisor - McArthur Glen
Moose Knuckles Canada
Richmond, BC
- Part-time
Manage your associate team through effective development, observation and coaching
Added 12 mins ago
SC
Sales Associate
Staples Canada
Corner Brook, NL
- Part-time
Support all merchandising and signage standards including planograms and stocking.
Added 42 mins ago
SC
Sales Associate - Sleep Country & Silk & Snow
Sleep Country
Ottawa, ON
- Full-time
We’re looking for a Sales Associate to be at the heart of the customer experience with two iconic Canadian brands, Silk & Snow and Sleep Country Canada at one combined location. This unique…
Added 1 hour ago
WC
(CAN) Associé, marchandise générale
Walmart Canada
Montreal, QC
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 1 hour ago
LW
Retail Associate
LakeCity Works
NS · Dartmouth, Nova Scotia
- Full-time
LakeCity Works is looking for an organized, customer-focused Retail Associate to support the growth and day-to-day operations of our retail business, selling handmade, solid wood furniture…
Added 1 hour ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Abbotsford, BC
Added 1 hour ago
SALES ASSOCIATE
Boutique La Vie En Rose
Surrey, BC
Added 1 hour ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Richmond, BC
Added 1 hour ago
SD
Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Midland, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 1 hour ago
W
(CAN) Dairy Frozen Associate (Overnight)
Walmart
Hanover, ON
- Full-time
Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer…
Added 1 hour ago
JI
Department Manager of Electrical/Plumbing/Hardware/Seasonal/Garden Centre
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…responsible for leading a team of associates, executing strategic merchandising plans, managing inventory, and ensuring an exceptional customer experience. This role combines hands-on…
Added 1 hour ago
WC
overnight associate
Walmart Canada
Kitchener, ON
- Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 1 hour ago
WC
(CAN) Overnight Associate
Walmart Canada
New Westminster, BC
- Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 1 hour ago
(CAN) Deli Bakery Team Associate**PART-TIME REGULAR**
Walmart Canada
Bolton, ON
Position Summary...A Deli Bakery Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the Bakery and/or Deli area, and…
Added 1 hour ago
WC
(CAN) Overnight Associate
Walmart Canada
New Westminster, BC
- Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 1 hour ago
WC
(CAN) Chef d’équipe Stocking 3
Walmart Canada
Pointe-Claire, QC
- Full-time
Assesses the overall presentation of store departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
Added 1 hour ago
WC
(CAN) Overnight Associate
Walmart Canada
New Westminster, BC
- Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 1 hour ago
WC
(CAN) Overnight Associate
Walmart Canada
New Westminster, BC
- Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 1 hour ago
WC
(CAN) Overnight Associate
Walmart Canada
New Westminster, BC
- Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 1 hour ago
R(
Temporary Fashion Associate - Miramichi Power Centre
Reitmans (Canada) Ltée/Ltd
Miramichi, NB
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 2 hours ago
BS
Full-Time Sales Associate
Browns Shoes
Halifax, NS
- Full-time
Added 2 hours ago
W
(CAN) Gérant du service à la clientèle
Walmart
Montreal, QC
- Part-time
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
Added 2 hours ago
W
(CAN) Leader d'équipe, stockage 2
Walmart
Mascouche, QC
- Full-time
3. Assesses the overall presentation of backroom and appearance, noting deficiencies for corrective action and executing merchandising display changes or stocking where required.

Staples Canada

Service Ontario - Customer Support Specialist

Toronto, ON, Canada
East York, ON, Canada

Part-time

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Applications open in a new tab.

Job details

Job type: Part-time
Experience: 1-2 years of prior customer service experience is required.
Posting language: English
Posted: Oct 29, 2026

Original job description

Some of what you will do:

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes.
In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.

Specifically, you will:

Provide knowledgeable, consistent, and respectful service to all customers.
Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.
Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.
Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.
Complete Ground Control activities to ensure lobby readiness and customer satisfaction.
Share knowledge and support team members through peer learning and training of new associates.
Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).
Adhere to all health & safety, asset protection, privacy, and policy protocols.
Ensure customer data is handled securely and in compliance with privacy standards.

Some of what you need:

1-2 years of prior customer service experience is required.
Ability to communicate with customers effectively using a variety of mediums.
Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment.
Ability to work effectively with ongoing distractions is necessary.
Attention to detail to ensure data and transaction accuracy.
Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.
Bilingualism English/French is preferred/considered an asset.

Additional information:

Backcheck will be required.
Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire.
This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays.
This role requires regular computer use for extended periods throughout the work day.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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More about this job

Responsibilities

The Customer Support Specialist provides government-related services to customers within a Staples retail environment. They are responsible for resolving customer inquiries, maintaining brand standards, and ensuring secure handling of sensitive data.

Requirements

Candidates must have 1-2 years of customer service experience and be at least 18 years old. Proficiency in Microsoft Office and the ability to work in a fast-paced retail environment are required.

Skills

Customer service
Problem solving
Communication
Data entry
Attention to detail
Microsoft Office
Database management
Conflict resolution
Merchandising
Time management
Organization
Interpersonal skills

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
ServiceOntario
Retail
Staples
Data Accuracy
Microsoft Office
Database Programs
Privacy Standards
Asset Protection
Merchandising
Conflict De-escalation
Government Services
Customer Experience
Administrative Support

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