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Added 6 mins ago
Donor Centre Associate
Canadian Blood Services
Ottawa, ON
Canadian Blood Services is looking for a Temporary part-time Phlebotomist (Donor Centre Associate) to join our dynamic Collections team in our ON-Ottawa-Carling Ave donor centre.
Added 6 mins ago
Experienced Talent Acquisition Senior Associate, Deals Mergers & Acquisition
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Toronto, ON
Full-time
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Added 20 mins ago
Pharmacist, Hourly Part Time Day
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…providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 20 mins ago
Cashier, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
St. Thomas, ON
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Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 20 mins ago
Cashier, Hourly Part Time Flexible Shifts
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Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Added 20 mins ago
Cashier Manager, Hourly Part Time Day
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Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 20 mins ago
Senior Analyst, Payor Performance
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…public Payor audits and appeals of prescriptions and related services at Shoppers Drug Mart and Loblaw…
Added 20 mins ago
Sales Associate (English & Vietnamese/Tagalog preferred)
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Extras: RRSP matching, discounts on your wireless/residential services, accessories, and more!
Added 20 mins ago
Cashier, Hourly Part Time Day
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Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 20 mins ago
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
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Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 20 mins ago
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
St. Thomas, ON
Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 50 mins ago
Customer Experience Associate - Saint-Romuald, Levis, Quebec - 26.25 hours/week
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Full-time
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Customer Service Associate - Plumbing Department, (Part-Time)
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Sales Associate Full Time - Bramalea City Centre
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…in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our…
Added 1 hour ago
Quality Control Associate I
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$55,000 to $65,000 CAD / year
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As the Associate I, Quality Control at OmniaBio, you are a motivated individual with a keen interest in the field of quality control (QC) for Good Manufacturing Practices (GMP)…
Added 1 hour ago
Customer Service Associate, Seasonal/Paints - (Part -Time, Day time Availability)
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Added 1 hour ago
Part-Time Lumber Yard Associate
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Added 1 hour ago
OmniaBio: Quality Control Associate I
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Hamilton, ON
As the Associate I, Quality Control at OmniaBio, you are a motivated individual with a keen interest in the field of quality control (QC) for Good Manufacturing Practices (GMP)…
Added 1 hour ago
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Full-time
…usage, and reporting. You’ll work closely with Marketing, Web Services, and external vendors to ensure these tools create meaningful opportunities for future learners to discover and…
Added 1 hour ago
Project Manager 1
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Full-time
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Added 1 hour ago
Production Associate - Utility III - 2nd Shift
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Full-time
Cintas is seeking a Production Associate – Utility III to support the Rental Division. This position is responsible for performing a variety of production jobs as directed by the shift…
Added 1 hour ago
Personal Banking Associate
TD
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Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…

Staples Inc.

Retail Assistant Manager

Toronto, ON, Canada

Job type: Full-time
Experience: 2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Some of what you will do

As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and actively seek meaningful partnerships, using curiosity and a solutions mindset to build relationships and drive business growth. Additionally, you will create an environment focused on high performance, results, and a customer-first mentality through leading by example and effective coaching. Your responsibilities will include hiring, onboarding, training, and developing our team with a focus on empowerment and growth.

Specifically, you will

Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations. Provide leadership and guidance to ensure our customer experience is seamless and focused on longer term partnerships, especially with our business customers.
Sales Leadership: Drive an inspired and recognition approach through your team to enable strong sales-focused partnerships with our customers. Create an environment through your leadership in which all our Sales Associates can be their best for our customers. Utilize sales and metrics reports to create action plans and achieve business results.
Team Development: Attract, train, develop, and engage associates. Provide clear and regular coaching and feedback to enable continuous improvement and career centered development is ongoing. Manage performance appraisals and career action plans.
Operational Excellence: Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures. Manage inventory, merchandising, and brand standards.
Communication: Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools.

Some of what you need

2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
Experience in leading, coaching, developing talent, and managing teams with a customer and sales-focused approach.
Excellent communication and interpersonal skills; people are inspired by your communication skills.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
PTO and Personal Days
Performance bonuses
Learning & Development programs
And more...

#WorkLearnGrow1

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

Lead the team in delivering excellent customer experiences and achieving sales targets through coaching, customer engagement, and action plans informed by sales metrics. Hire, train, and develop associates while overseeing operational standards, inventory, merchandising, compliance, and daily team communication.

Requirements

Requires 2–3 years of retail management experience with direct accountability for sales and service targets. Candidates should have experience leading and developing teams, strong communication and interpersonal skills, and the ability to prioritize and multitask in a fast-paced environment.

Skills

Retail Management
Sales Leadership
Customer Service
Team Leadership
Coaching
Talent Development
Hiring and Onboarding
Performance Management
Sales Target Achievement
Sales Metrics Analysis
Communication
Interpersonal Skills
Prioritization
Organization
Multitasking
Inventory Management

Benefits

Associate Discount
Health and Dental Benefits
RRSP/DPSP
Paid Time Off and Personal Days
Performance Bonuses
Learning and Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Customer Experience
Customer Service
Sales Leadership
Sales Targets
Sales Metrics
Action Plans
Team Development
Hiring
Onboarding
Training
Coaching
Performance Appraisals
Career Development
Operational Excellence
Health and Safety
Asset Protection
Privacy Compliance
Policies and Procedures
Inventory Management
Merchandising
Brand Standards
Customer Engagement
Business Customers
Communication
Prioritization
Organization
Multitasking

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