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Added 22 mins ago
Warehouse Break Pack, Mon-Fri, 11am to 7.30pm
Staples Canada
Calgary, AB
Full-time
Perform system and/or manual tasks to support inbound and outbound operations. Identify and resolve issues in various functional areas; breakpack , breakdown, put away, replenishment, QC,…
Added 37 mins ago
Store Lead
Tailored Brands
Burnaby, BC
Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 37 mins ago
Key Holder Key Holder
Estée Lauder Companies
Pointe-Claire, QC
Full-time
Proven retail experience preferably within cosmetics The ability to provide inspirational, authentic and personalized customer service While not essential, previous retail operations…
Added 37 mins ago
assistant store manager - South Edmonton, AB
Starbucks Coffee Company
Edmonton, AB
$56,000 to $66,500 CAD / year
Full-time
Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams.
Added 37 mins ago
shift supervisor - Store# 83743, PORTLAND & ADELAIDE
Starbucks Coffee Company
Toronto, ON
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 37 mins ago
icebreaker: Superviseur - TouchLab Montreal
VF Corporation
Montreal, QC
$21.1 to $25.2 CAD / hour
Part-time
…team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and…
Added 37 mins ago
Vans: Supervisor - Crossiron Mills
VF Corporation
AB
$19.5 to $27.72 CAD / hour
Full-time
…team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and…
Added 52 mins ago
Senior Consultant - GCP Agent Platform Architect
Deloitte
Toronto, ON
Full-time
…Vertex AI Agent Builder for real business workflows - customer operations, knowledge assistance, back-office automation, employee…
Added 52 mins ago
Vans: Supervisor - Crossiron Mills
Vans
AB
$19.5 to $27.72 CAD / hour
Full-time
…team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and…
Added 52 mins ago
icebreaker: Superviseur - TouchLab Montreal
icebreaker
Montreal, QC
$21.1 to $25.2 CAD / hour
Part-time
…team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and…
Added 52 mins ago
Baker ( 4am to 12pm)
COBS Bread
Calgary, AB
Full-time
Best Workplaces™ in Retail & Hospitality 2025
Added 1 hour ago
Sales Support Specialist
Insight Global
Calgary, AB
$30 to $36 CAD / hour
Contract
…coordinator will be joining the strategic fleet and equipment retail team helping support a massive digital supply chain project. The candidate will need to have excellent personal skills…
Added 1 hour ago
Pharmacist
Shoppers Drug Mart
Regina, SK
Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 hour ago
Vice President, Global Consumer Data & Insights
ARC'TERYX
North Vancouver, BC
Full-time
…understanding and insight-led strategy. You will define and lead the company’s Consumer Insights vision, ensuring the voice of the consumer is embedded at the core of brand and business…
Added 1 hour ago
Lodge Manager, Adamants
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
Full-time
Consistently deliver a high standard of hospitality service in F&B, retail, room and spa programs.
Added 1 hour ago
Store Manager
Mark's
Atholville, NB
Full-time
At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As…
Added 1 hour ago
Baker ( 4am to 12pm)
COBS Bread
Calgary, AB
Full-time
Best Workplaces™ in Retail & Hospitality 2025
Added 1 hour ago
Licensed Assistant Manager
EssilorLuxottica Group
ON · Toronto, ON
Knowledge of retail operations, processes & policies
Added 1 hour ago
Ecommerce Growth Lead, Amazon
Hadley Designs
Remote, Canada
Remote
Cross-functional collaboration with Product Operations, Supply Chain, and Design teams
Added 2 hours ago
Food Service Supervisor Full Time
Compass Group Canada
Toronto, ON
Full-time
Strong supervisory skills and the capability to motivate and lead staff.
Added 2 hours ago
retail store coordinator full time winners/homesense - westwood
TJX Canada – Winners, Marshalls, HomeSense
London, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 2 hours ago
Retail Store Coordinator Full Time - Homesense - Barrhaven
TJX Canada – Winners, Marshalls, HomeSense
Ottawa, ON · Nepean, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 2 hours ago
Merchandise Processing Coordinator Full Time Winners - Cloverdale Mall
TJX Canada – Winners, Marshalls, HomeSense
Toronto, ON · Etobicoke, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 2 hours ago
Retail Customer Service Coordinator Full Time Marshalls - Dufferin Mall
TJX Canada – Winners, Marshalls, HomeSense
Toronto, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 2 hours ago
icebreaker: Superviseur - TouchLab Montreal
icebreaker
Montreal, QC
$21.1 to $25.2 CAD / hour
Part-time
…team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and…

Staples Inc.

Retail Operations Supervisor

Kirkland, QC, Canada

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

The Retail Operations Supervisor leads store operations, including merchandising, inventory management, and freight flow to ensure high performance. They also provide coaching to associates, manage front office tasks, and act as a leader on duty to maintain brand standards.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience with a focus on sales targets. Strong organizational skills and a keen eye for visual merchandising are essential for this role.

Skills

Customer service
Retail operations
Visual merchandising
Team leadership
Inventory management
Cash office administration
Staff training
Performance coaching
Sales target achievement
Health and safety compliance
Multi-tasking
Prioritization
Communication
Reporting
Freight flow management

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Operations
Merchandising
Customer Service
Inventory
Freight Flow
Cash Office
Leadership
Coaching
Sales Targets
Health and Safety
Reporting
Visual Merchandising
Keyholder
Training
Performance Management
Staples Canada

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