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Added 9 mins ago
Food Service Supervisor
Compass Group Canada
Saint John, NB
Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 9 mins ago
Marketing Coordinator
CJR Wholesale Grocers & DairyCentral
Mississauga, ON
$50,000 to $60,000 CAD / year
Full-time
…We pride ourselves on providing independent grocers and food service partners with a one-stop shop for all their dairy needs. With over 5,000 available products, we built our business with…
Added 9 mins ago
Customer Success Manager - SMB
SPS Commerce
Toronto, ON
Full-time
Lead and support strategic and tactical programs designed to maximize customer satisfaction, adoption, and retention.
Added 11 mins ago
Banking Centre Leader III
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Full-time
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Added 11 mins ago
Mobile Financial Services Representative
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Terrebonne, QC · Laval, QC · Boisbriand, QC · Montreal, QC
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Added 11 mins ago
Assistant Manager
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Added 11 mins ago
AE - Merchandising Team Leader (Assistant Manager)
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Full-time
…and you always hold your team accountable to rocking AEO's customer service standards, especially on the Salesfloor and in the Fitting…
Added 26 mins ago
Keyholder
SNDL Inc.
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Part-time
Previous retail, customer service, or hospitality experience
Added 26 mins ago
Retail Store Coordinator Full time Winners - Lionhead
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Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 26 mins ago
Retail Store Coordinator, Full time, Winners-Lionhead
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Brampton, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 40 mins ago
Store Manager, Full-Time- Chinook, Calgary
Reformation
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Full-time
Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
Added 40 mins ago
Recycler - Mississauga (Full Time)
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Full-time
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Added 40 mins ago
Représentant(e), Location – Immobilier commercial | Leasing Representative – Commercial Real Estate
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Montreal, QC
Full-time
This is an excellent opportunity for someone looking to build a career in commercial real estate and gain hands-on experience across a diversified portfolio of office and retail properties.
Added 40 mins ago
Merchandise Processing Team Member - Mississauga (Full Time)
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Mississauga, ON
Full-time
…sales floor clean and organized, and deliver friendly, helpful customer service. If you bring a positive attitude, strong work ethic, and the willingness to jump in wherever needed, you’ll…
Added 41 mins ago
Store Manager, Full-Time- Chinook, Calgary
Reformation
Calgary, AB
Full-time
Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
Added 56 mins ago
Operations Team Lead
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Full-time
Our core purpose is Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do.
Added 56 mins ago
Assistant Retail Store Manager | Chinook Centre
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Calgary, AB
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The Assistant Retail Store Manager is responsible for supporting the store leader in the day-to-day operations of their store, ensuring that the customer and employee experience is engaging…
Added 56 mins ago
Building Operator - Oakville Place (6-Month Contract)
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Full-time · Contract
…into one of Canada’s largest and most successful REITs. Our retail-focused and mixed-use portfolio reflects our commitment to creating vibrant community spaces where people want to shop,…
Added 56 mins ago
Carlsberg Retail Sales Representatives - Kitchener
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Represent Carlsberg brands in a professional manner by providing retail customers with the best service
Added 1 hour ago
Keyholder
Torrid
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Part-time
Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections…
Added 1 hour ago
Co-Founder & CEO - AI Retail Planning Autopilot
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Added 1 hour ago
Tim Horton's Assistant Manager
Compass Group Canada
AB · Greater Edmonton Metropolitan Area
Full-time
Responsible for hiring, training, developing and leading a team of associates capable of providing great customer service. Must be open to learning and adopting the Tim’s way of customer…
Added 1 hour ago
Regional Sales Director (Coffee & Vending Services)
Compass Group Canada
Port Coquitlam, BC
Full-time
Lead or develop service solutions and promote the Company’s service value proposition to differentiate Compass from competitors and provide increased value to customers.
Added 1 hour ago
Analyst, Demand Management
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Analyst acts as a bridge between business users, IT, Supply Chain, Distribution, and Customer Service teams, ensuring that processes, tools, and reporting solutions effectively support…
Added 1 hour ago
Automotive Fixed Operations Manager
Steve Marshall Group
Campbell River, BC
$80,000 to $125,000 CAD / year
Full-time
A positive, team-oriented workplace that values leadership, development, and exceptional customer service

Staples Inc.

Retail Operations Supervisor

Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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More about this job

Responsibilities

The Retail Operations Supervisor leads store operations, including merchandising, inventory management, and front office administration to ensure high performance. They also coach and motivate associates to provide excellent customer service while maintaining brand and safety standards.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience with a focus on sales targets. Strong organizational skills and a keen eye for visual merchandising are essential for this role.

Skills

Customer service
Retail operations
Visual merchandising
Team leadership
Inventory management
Sales target achievement
Coaching
Staff training
Cash office administration
Reporting
Health and safety compliance
Multi-tasking
Prioritization
Communication
Problem solving

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Merchandising
Inventory Control
Freight Flow
Cash Office
Sales Targets
Team Leadership
Staff Development
Health and Safety
Performance Management
Visual Standards
Reporting
Keyholder
Retail Management

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