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Added 8 mins ago
Talent Development Manager
Indigo
Toronto, ON
$100,000 to $125,000 CAD / year
Full-time
Lead the implementation and adoption of new or updated talent practices, ensuring leaders and employees understand both the purpose of the change and their role in applying it.
Added 8 mins ago
Brand Activation Lead
Powered by People (PBP)
Toronto, ON
Contract
The Brand Activation Lead owns a critical phase of the brand lifecycle at Powered by People (PBP) taking newly acquired brands from sales handoff through onboarding, activation, and ongoing…
Added 8 mins ago
Manager, Talent Development
Indigo
Toronto, ON
$100,000 to $125,000 CAD / year
Full-time
Lead the implementation and adoption of new or updated talent practices, ensuring leaders and employees understand both the purpose of the change and their role in applying it.
Added 8 mins ago
Sales And Marketing Specialist
YFK Office Lease
Toronto, ON · Greater Toronto Area, Canada
Full-time
…has consistently built, owned, and managed stable office and retail spaces. The firm has delivered over 2.5 million square feet of income-producing real estate and currently manages more…
Added 8 mins ago
Part Time Floor Leader - West 4th
Lush Fresh Handmade Cosmetics North America
Vancouver, BC
Part-time
Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate…
Added 9 mins ago
Professional Sales & Marketing Lead - Retail Pharmacy (12 month contract)
Kenvue
Toronto, ON
Full-time
The Professional Sales & Marketing Lead, Retail Pharmacy will lead the strategy and execution of integrated healthcare professional (HCP) engagement across retail pharmacy, for priority…
Added 9 mins ago
Customer Success Engineer Pod Lead (AMER)
Tyk Technologies
Remote, Canada
Remote
…encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a…
Added 9 mins ago
Part Time Floor Leader - West 4th
Lush Handmade Cosmetics
Vancouver, BC
Part-time
Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate…
Added 24 mins ago
Store Manager - Smart Centres Calgary Southeast
Reitmans (Canada) Ltée/Ltd
Calgary, AB
Full-time
3+ years of team management experience, ideally in fashion retail or equivalent.
Added 24 mins ago
Assistant Store Manager - Smart Centres Vernon
Reitmans (Canada) Ltée/Ltd
Vernon, BC
Full-time
2+ years of experience in team management or supervision in a retail or customer-focused environment.
Added 24 mins ago
Branch Manager (Broadmead Branch)
Royal Bank of Canada
Saanich, BC
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 24 mins ago
Membership Sales Advisors, Toronto
Equinox
Toronto, ON
Full-time
…by pre-planning the month with strategic outreach, in-club lead generation and securing member referrals. Under the management of a General Manager, the support of a Regional Manager and a…
Added 39 mins ago
Finance Director
Enel North America
Canada
Full-time
Lead financial due diligence for acquisitions, divestitures, and joint venture transactions, including review of project financial models, assumptions, capital structures, and financing…
Added 39 mins ago
Director of Sales Marketing
John Bead Corporation
Toronto, ON
Full-time
…selling channels, including inside sales, national accounts, and retail, and builds the revenue growth strategy, direction, structure, and team those channels need to grow. Marketing…
Added 39 mins ago
Retail Supervisor, Part Time - High Street SC
Gap
Abbotsford, BC
Part-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 40 mins ago
Corporate Store Key Holder
Bulk Barn
Toronto, ON
Experience in a retail environment is an asset
Added 40 mins ago
Retail Floor Team Member - Whitby (Part-Time)
Talize Inc / Recycling Rewards
Whitby, ON
Part-time
Retail or thrift experience (an asset, not required).
Added 1 hour ago
Senior Relationship Manager, Commercial Financial Services- EN
RBC
Montreal, QC
Full-time
Apply your past sales experience for prospecting, and lead generation, to new and existing clients
Added 1 hour ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.
Added 1 hour ago
Customer Service Supervisor
Multy
Vaughan, ON
$55,000 to $72,000 USD / year
Full-time
Experience: Minimum of 4–6 years of customer service and order desk experience in a manufacturing, consumer goods (CPG), or wholesale/retail distribution environment, including 1–2+ years…
Added 1 hour ago
Senior Relationship Manager, Commercial Financial Services- EN
RBC
Brossard, QC
Full-time
Apply your past sales experience for prospecting, and lead generation, to new and existing clients
Added 1 hour ago
Sr. Sales Operations Analyst
Columbia Sportswear Company
London, ON
Full-time
Deliver a cohesive, premium brand experience by providing product copy, tech sheets, and images to key wholesale partners.
Added 1 hour ago
Coordonnateur/Coordonnatrice de magasin Temps plein Winners/HomeSense-Carrefour de la Rive-Sud
The TJX Companies, Inc.
Boucherville, QC
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Montreal, QC
Full-time
Apply your past sales experience for prospecting, and lead generation, to new and existing clients
Added 1 hour ago
Assistant Manager, Guest Experience | Cornwall Centre
lululemon
Regina, SK
Full-time
Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps…

Staples Inc.

Retail Operations Supervisor

Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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More about this job

Responsibilities

The Retail Operations Supervisor leads store operations, including merchandising, inventory management, and front office administration to ensure high performance. They also coach and motivate associates to provide excellent customer service while maintaining brand and safety standards.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience with a focus on sales targets. Strong organizational skills and a keen eye for visual merchandising are essential for this role.

Skills

Customer service
Retail operations
Visual merchandising
Team leadership
Inventory management
Sales target achievement
Coaching
Staff training
Cash office administration
Reporting
Health and safety compliance
Multi-tasking
Prioritization
Communication
Problem solving

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Merchandising
Inventory Control
Freight Flow
Cash Office
Sales Targets
Team Leadership
Staff Development
Health and Safety
Performance Management
Visual Standards
Reporting
Keyholder
Retail Management

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