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Added 15 mins ago
Seasonal Retail Sales Associate - Thunder Centre
Old Navy
Thunder Bay, ON
Part-time
As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing…
Added 15 mins ago
Team Leader
Dollarama
Sainte-Anne-de-Beaupré, QC · Ste.-Anne-de-Beaupré, QC
Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 15 mins ago
Team Leader
Dollarama
Beaumont, AB
Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 15 mins ago
Plumbing & Electrical Department Supervisor Full Time - 7131 Red Deer
The Home Depot Canada
Red Deer, AB
Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…
Added 15 mins ago
Seasonal Retail Sales Associate (Early Morning) - Dartmouth Crossing
Old Navy
Dartmouth, NS
Part-time
As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing…
Added 15 mins ago
Retail Sales Associate, Full Time - Dartmouth Crossing
Old Navy
Dartmouth, NS
Full-time
As a FT Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing…
Added 45 mins ago
Assistant Store Manager in Training Winners St. Lawrence Market
TJX Canada – Winners, Marshalls, HomeSense
Toronto, ON
$48,592.5 to $68,029.5 CAD / year
Full-time
Under the guidance of the Store Manager, you’ll participate in an on-the-job training program designed to deepen your knowledge of key store functions, including merchandising, customer…
Added 1 hour ago
Retail Merchandising Processing Coordinator Full Time HomeSense - South Edmonton Common
TJX Canada – Winners, Marshalls, HomeSense
AB · Edmonton, AB
Full-time
Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
Added 1 hour ago
Assistant Store Manager Winners South Hill Mall
TJX Canada – Winners, Marshalls, HomeSense
Prince Albert, SK
$48,592.5 to $68,029.5 CAD / year
Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 1 hour ago
Retail Customer Service and Operations Coordinator Full Time HomeSense-Stonebridge
TJX Canada – Winners, Marshalls, HomeSense
Saskatoon, SK
Full-time
Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
Added 1 hour ago
Retail Store Coordinator Full Time Marshalls/Homesense Hyde Park
TJX Canada – Winners, Marshalls, HomeSense
London, ON
Full-time
Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
Added 1 hour ago
Assistant Store Manager Winners Homesense Pine Centre Mall
TJX Canada – Winners, Marshalls, HomeSense
Prince George, BC
$48,592.5 to $68,029.5 CAD / year
Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 1 hour ago
Assistant Store Manager Homesense Banks Road
TJX Canada – Winners, Marshalls, HomeSense
Kelowna, BC
$48,592.5 to $68,029.5 CAD / year
Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 1 hour ago
Retail Customer Service Coordinator Full Time Seasonal Marshalls/HomeSense - Meadowlands Power Centre
TJX Canada – Winners, Marshalls, HomeSense
Ancaster, ON
Full-time
Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
Added 1 hour ago
Retail Store Associate, Part Time, Winners - Wilson St Smart Centre
TJX Canada – Winners, Marshalls, HomeSense
Ancaster, ON
Part-time
…environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…
Added 1 hour ago
(CAN) Self Checkout Attendant
Walmart Canada
St. Albert, AB
Full-time
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 1 hour ago
(CAN) Préposé à l’accueil
Walmart Canada
MB · Saint-Laurent, MB
Contract
Position Summary...As a People Greeter at Walmart Canada, you play a key role in creating a welcoming and positive shopping experience for every customer. By delivering exceptional customer…
Added 1 hour ago
OMNI Customer Fulfillment Associate
Walmart Canada
Kitchener, ON
Contract
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 1 hour ago
(CAN) OMNI Customer Fulfillment Associate PT
Walmart Canada
Vancouver, BC
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 1 hour ago
OMNI Customer Fulfillment Associate
Walmart Canada
Calgary, AB
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 2 hours ago
Retail Support Associate | Chinook
Decisive Farming by TELUS Agriculture
Calgary, AB
Full-time
Assist with daily store operations, including managing inventory, restocking shelves, and ensuring the store is clean and well-organized
Added 2 hours ago
Retail Support Associate | Fairview Park Mall
Decisive Farming by TELUS Agriculture
Kitchener, ON
Full-time
Assist with daily store operations, including managing inventory, restocking shelves, and ensuring the store is clean and well-organized
Added 2 hours ago
Retail Support Associate | Sunridge
Decisive Farming by TELUS Agriculture
Calgary, AB
Full-time
Assist with daily store operations, including managing inventory, restocking shelves, and ensuring the store is clean and well-organized
Added 2 hours ago
Retail Support Associate | West Edmonton Mall
Decisive Farming by TELUS Agriculture
AB · Edmonton, AB
Full-time
Assist with daily store operations, including managing inventory, restocking shelves, and ensuring the store is clean and well-organized
Added 2 hours ago
Retail Support Associate | Southgate
Decisive Farming by TELUS Agriculture
Edmonton, AB
Full-time
Assist with daily store operations, including managing inventory, restocking shelves, and ensuring the store is clean and well-organized

Staples Inc.

Retail Operations Supervisor

Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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More about this job

Responsibilities

The Retail Operations Supervisor leads store operations, including merchandising, inventory management, and front office administration to ensure high performance. They also coach and motivate associates to provide excellent customer service while maintaining brand and safety standards.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience with a focus on sales targets. Strong organizational skills and a keen eye for visual merchandising are essential for this role.

Skills

Customer service
Retail operations
Visual merchandising
Team leadership
Inventory management
Sales target achievement
Coaching
Staff training
Cash office administration
Reporting
Health and safety compliance
Multi-tasking
Prioritization
Communication
Problem solving

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Merchandising
Inventory Control
Freight Flow
Cash Office
Sales Targets
Team Leadership
Staff Development
Health and Safety
Performance Management
Visual Standards
Reporting
Keyholder
Retail Management

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