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Added 3 mins ago
(CAN) Préposé au stockage et aux chariots
Walmart Canada
Rivière-du-Loup, QC
Full-time
…storage locations using approved procedures. Through friendly customer interactions and a strong focus on safety, this role supports smooth store operations while building valuable skills…
Added 3 mins ago
OMNI Customer Fulfillment Associate
Walmart Canada
Cranbrook, BC
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 3 mins ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Thompson, MB
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 3 mins ago
Full Time (CAN) Stock Unloader Associate
Walmart Canada
Charlottetown, PE
Full-time
…excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers,…
Added 3 mins ago
(CAN) Consumables Associate
Walmart Canada
Drayton Valley, AB
Full-time
Position Summary...Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service…
Added 3 mins ago
(CAN) Stocking 1 Team Lead
Walmart Canada
Edson, AB
Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 3 mins ago
Produce Stocker
Walmart Canada
Cranbrook, BC
Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a…
Added 3 mins ago
(CAN) Digital Fulfillment Team Lead
Walmart Canada
Peace River, AB
Full-time
…associates through teaching and training . Ensures a high level of customer service while ensuring task…
Added 3 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Lloydminster, AB
Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized…
Added 3 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Thompson, MB
Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized…
Added 3 mins ago
(CAN) Associé des rayons de la mode
Walmart Canada
Lac-Mégantic, QC
Full-time
Position Summary...Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that…
Added 3 mins ago
(CAN) Stock Unloader Associate
Walmart Canada
Dauphin, MB
Full-time
…excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers,…
Added 3 mins ago
Grocery Associate
Walmart Canada
Cranbrook, BC
Full-time
…great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, keeping the grocery area…
Added 3 mins ago
Part Time (CAN) Fashion Associate
Walmart Canada
Charlottetown, PE
Position Summary...Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that…
Added 3 mins ago
Full Time (CAN) General Merchandise Associate
Walmart Canada
Charlottetown, PE
Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized…
Added 3 mins ago
(CAN) Associé du rayon de l’électronique
Walmart Canada
Drummondville, QC
Full-time
Customer service is a priority – moments take precedence over task
Added 3 mins ago
Overnight Associate (Dairy/Freezer)
Walmart Canada
Olds, AB
Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 3 mins ago
Dairy Frozen Associate
Walmart Canada
Cranbrook, BC
Full-time
…great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean,…
Added 3 mins ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Williams Lake, BC
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 3 mins ago
(CAN) Stockperson/Cartpusher
Walmart Canada
Red Deer, AB
Contract
…storage locations using approved procedures. Through friendly customer interactions and a strong focus on safety, this role supports smooth store operations while building valuable skills…
Added 3 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Winnipeg, MB
Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized…
Added 3 mins ago
(CAN) Modular Team Associate
Walmart Canada
Dauphin, MB
Full-time
Position Summary...To provide customer service by completing all modulars and ensuring they are safely stocked. This will be accomplished by maintaining accurate modular integrity and…
Added 3 mins ago
Produce Stocker
Walmart Canada
Leamington, ON
Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a…
Added 3 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Smiths Falls, ON
Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized…
Added 3 mins ago
Stockperson/Cartpusher
Walmart Canada
Winnipeg, MB
Full-time
…storage locations using approved procedures. Through friendly customer interactions and a strong focus on safety, this role supports smooth store operations while building valuable skills…

Staples Inc.

Retail Operations Supervisor

Magog, QC, Canada

Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

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Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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More about this job

Responsibilities

The Retail Operations Supervisor leads store operations, including merchandising, freight flow, and front office administration to ensure high performance. They also model excellent customer service and support the training and development of store associates.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience with a focus on sales targets. Strong organizational skills and a keen eye for visual merchandising are required for this role.

Skills

Customer service
Retail operations
Visual merchandising
Team leadership
Inventory management
Staff training
Cash office administration
Sales target achievement
Performance coaching
Health and safety compliance
Multi-tasking
Prioritization
Communication
Reporting
Freight flow management

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Merchandising
Freight Flow
Cash Office
Inventory Management
Sales Targets
Team Leadership
Performance Coaching
Health and Safety
Visual Merchandising
Reporting
Staples Canada
Retail

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