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Added 3 mins ago
Store Crew
7-Eleven
Yorkton, SK
Full-time
…fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training programs will prepare…
Added 3 mins ago
Store Crew
7-Eleven
Winnipeg, MB
Full-time
…fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training programs will prepare…
Added 3 mins ago
Store Manager
MacDonald Search Group
Sarnia, ON
Full-time
This is a hands-on retail leadership opportunity for a commercially minded manager who enjoys developing people, driving sales and creating an exceptional in-store customer experience. The…
Added 3 mins ago
Thrift Store Clerk
The Salvation Army in Canada
Ingersoll, ON
Part-time
Alternative combinations of education and experience may be considered.
Added 3 mins ago
IT Infrastructure Analyst
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Full-time
· Experience supporting a multi-site retail or automotive environment.
Added 3 mins ago
National Account Manager
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Toronto, ON · Greater Toronto Area, Canada
Full-time
Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.
Added 4 mins ago
Consultant, Risk Governance
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Added 4 mins ago
Banking Centre Leader II
CIBC
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Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional…
Added 4 mins ago
Banking Centre Leader II
CIBC
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Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional…
Added 4 mins ago
Banking Centre Leader - Dartmouth, NS
CIBC
Dartmouth, NS · PORTLAND & EISENER BANKING
Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional…
Added 4 mins ago
Merchandising Manager
Canadian Tire Corporation
Laval, QC
Full-time
Experience in merchandising, marketing, advertising, and retail operations
Added 4 mins ago
Boat & ATV Sales Outfitter
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Moncton, NB
Full-time
Supports a strong commitment to world class customer service and insures a pleasant and productive shopping experience for all customers
Added 4 mins ago
Inventory - Field Data Collector
Acosta
Salmon Arm, BC
Part-time
Communicate regularly with Retail Supervisor / Team Lead.
Added 4 mins ago
Distribution Facility Manager (Brock, SK)
Simplot
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…accurately to support customers served by sales teams at other retail…
Added 20 mins ago
Tim Horton's Assistant Manager
Group Compass Ltee
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Full-time
Proven supervisory or management experience in a branded retail foodservice setting (eg. Tim Horton's, Starbucks etc.)will be an added advantage
Added 20 mins ago
Security Shift Supervisor - Site Lead
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Montreal, QC
Full-time
Serve as the on-shift security lead and primary escalation point for security, safety, and operational issues.
Added 20 mins ago
Branch Manager, Clarkson Branch
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Mississauga, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 34 mins ago
VP & GM, Electrical Division
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ROBINSON is introducing a new Vice President & General Manager, Electrical Division role to lead the continued growth and development of our Electrical business.
Added 34 mins ago
Service Representative (SaskTel Stores- Incented Sales Rep)
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Full-time
At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're…
Added 34 mins ago
National Account Executive
Coca-Cola Canada Bottling Limited
Toronto, ON
Full-time
…depending on job-related knowledge, role complexity, skills, experience, and internal…
Added 34 mins ago
(CAN) Senior Manager, Walmart Services
Walmart Canada
Mississauga, ON
Full-time
…sales growth, improve profitability, and enhance the customer experience across the on-demand ecosystem. The position also provides people leadership, coaching, and development for a team…
Added 34 mins ago
Account Executive - Small Store
Coca-Cola Canada Bottling Limited
Halifax, NS
Full-time
…depending on job-related knowledge, role complexity, skills, experience, and internal…
Added 34 mins ago
Security Shift Supervisor - Site Lead
Mattel, Inc.
Montréal-Ouest, QC
Full-time
Serve as the on-shift security lead and primary escalation point for security, safety, and operational issues.
Added 35 mins ago
QC - ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
As Assistant Store Manager, you’re the Store Manager’s right hand and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and…
Added 50 mins ago
Yard Associate
J.D. Irving, Limited
Gander, NL
Part-time
…our leaders started in frontline roles and advanced through experience, development, and hard…

Staples Inc.

Retail Operations Supervisor

Beloeil, QC, Canada

Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

#WorkLearnGrow2

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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More about this job

Responsibilities

The Retail Operations Supervisor leads store operations, including merchandising, inventory management, and front office administration to ensure high performance. They also coach associates, facilitate training, and maintain brand standards while acting as a keyholder on duty.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience with a focus on sales targets. Strong organizational skills and a keen eye for visual merchandising are required for this fast-paced role.

Skills

Customer service
Retail operations
Visual merchandising
Team leadership
Inventory management
Sales target achievement
Cash office administration
Staff training
Performance coaching
Health and safety compliance
Reporting
Multi-tasking
Prioritization
Communication
Problem solving

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning and development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Merchandising
Inventory Management
Freight Flow
Cash Office
Keyholder
Sales Targets
Performance Coaching
Health and Safety
Visual Merchandising
Reporting
Staff Development
Operational Excellence
Retail

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