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Added 1 hour ago
Cashier
Ralph Lauren
Vancouver, BC · Greater Vancouver, BC
Full-time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and…
Added 3 hours ago
5797 - 3rd Key
Lids
Rosemère, QC
Part-time
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 4 hours ago
Department Leader (nights)
Princess Auto Ltd.
Kamloops, BC
Full-time
As a Night Leader (Team Leader Trainee) at Princess Auto you will help create a fun, safe and unique shopping experience for our customers. We call it Royal Service. You will typically…
Added 4 hours ago
(CAN) Leader de nuit
Walmart Canada
Laval, QC
Full-time
…environment. In this role, you lead and support the overnight team by living Walmart’s values and ensuring shelves are stocked, displays are set, and the store is well‑presented for…
Added 4 hours ago
(CAN) Merchant
Walmart Canada
Mississauga, ON
Full-time
This role involves managing merchandise profit and loss, including short-term and long-term planning, proactive/reactive management, and achieving targets for forecasts, sales, markdowns,…
Added 6 hours ago
Kitchen General Helper - Mackenzie Richmond Hill Hospital Busy Retail Food Site: (0087198005)
Sodexo Canada Ltd
Richmond Hill, ON
Part-time
…Division has an exciting new opportunity to join the Sodexo team as our next General Helper; Food Service Worker/Cashier for our hospital restaurant/cafeteria site located in Vaughan…
Added 6 hours ago
Retail Operations Supervisor
Staples Canada
Granby, QC
Full-time
…continuous improvement ensures high performance and adherence to merchandise and brand…
Added 6 hours ago
Retail Operations Supervisor
Staples Inc.
Magog, QC
Full-time
…continuous improvement ensures high performance and adherence to merchandise and brand…
Added 6 hours ago
Retail Operations Supervisor
Staples Inc.
Beloeil, QC
Full-time
…continuous improvement ensures high performance and adherence to merchandise and brand…
Added 6 hours ago
Retail Operations Lead
PetSmart
Calgary, AB
Full-time
PetSmart does Anything for Pets – JOIN OUR TEAM!
Added 8 hours ago
Loro Piana - Operations Supervisor, Oakridge (Vancouver)
Loro Piana
Vancouver, BC
Full-time
Manage a team of back-of-house staff involved in all operational duties and merchandise logistics while continuously supporting their professional development through coaching and feedback.
Added 8 hours ago
Planificateur(rice) de la Demande / Demand Planner
Lamour
Montreal, QC
Full-time
…acteurs mondiaux dans les essentiels d’activewear, sommes le leader mondial du vêtement sans couture, et l’un des principaux fabricants de bas au…
Added 9 hours ago
Planificateur(rice) de la Demande / Demand Planner
Lamour
Montreal, QC
Full-time
…acteurs mondiaux dans les essentiels d'activewear, sommes le leader mondial du vêtement sans couture, et l'un des principaux fabricants de bas au…
Added 9 hours ago
7761 - 3rd Key
Lids
Rocky View No 44, AB · Rocky View County, AB
$15.25 USD / hour
Part-time
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 9 hours ago
Replenishment - Leader Night Shift
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Lower Sackville, NS
The Night Shift Leader will provide customers with friendly and professional service. The Leader will provide management and leadership to Department Clerks through coaching and training…
Added 9 hours ago
MANGO - Part Time Shift Lead - Toronto Eaton Centre
Fox Group Canada Inc.
Toronto, ON
Part-time
We are looking for a Part Time Shift Lead, who must be an exceptional leader who can motive, inspire, and develop the store team.
Added 10 hours ago
Sales Coordinator
Mad Engine Global LLC
Toronto, ON
$50,000 to $55,000 CAD / year
Full-time
…Director of Sales and other members of the sales leadership team. This role involves collaborating with multiple departments, managing product samples, coordinating orders, and ensuring…
Added 10 hours ago
Retail Operations Supervisor
Staples Canada
Steinbach, MB
Full-time
…continuous improvement ensures high performance and adherence to merchandise and brand…
Added 12 hours ago
Aerie - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Ottawa, ON
Full-time
As the full-time Selling Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the business strategy and leading the daily operations of the store. Your…
Added 13 hours ago
Senior Store Manager
Danier
Saskatoon, SK
Full-time
Are you an inspiring sales leader with a love of fashion?
Added 13 hours ago
Store Manager - Place Montreal Trust
Laura Canada
Montreal, QC
Join our team to achieve your full career potential!
Added 13 hours ago
Retail Part Time Team Leader - Ridgedale, MN
the LEGO Group
Ridgedale, SK
Part-time
Assists the ASM and SM in maintaining holiday, attendance, and team scheduling
Added 15 hours ago
5701 - Sales Help(H)
Lids
AB · Edmonton, AB
$15 USD / hour
Part-time
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 19 hours ago
Ralph Lauren FT Store Support
BoF Careers
AB · Edmonton, AB
Part-time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and…
Added 21 hours ago
General Manager - Etobicoke SmartCentre
Old Navy
Toronto, ON · Etobicoke, ON
Full-time
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding…

Staples Inc.

Retail Operations Supervisor

Magog, QC, Canada

Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

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Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

#WorkLearnGrow2

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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More about this job

Responsibilities

The Retail Operations Supervisor is responsible for driving sales and operational excellence by leading the team and ensuring high standards in merchandising and customer service. They also manage backroom tasks, cash office administration, and support the training and development of store associates.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience with a focus on sales targets. Strong organizational skills and a keen eye for visual merchandising are essential for this role.

Skills

Customer service
Retail operations
Visual merchandising
Team leadership
Inventory management
Sales target achievement
Cash office administration
Staff training
Performance coaching
Health and safety compliance
Reporting
Prioritization
Multi-tasking
Communication

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Merchandising
Freight Flow
Cash Office
Inventory Management
Sales Targets
Team Leadership
Performance Coaching
Health and Safety
Visual Merchandising
Reporting
Staples Canada
Retail
Operations Management

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