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Added 3 mins ago
C
Gas Bar Clerk
Co-op
Prince Albert, SK
- Part-time
Receive, price and display merchandise as required as specified by the team leader.
Added 3 mins ago
12 Month Contract - LensCrafters Store Manager 3 - #928 Orleans, ON
EssilorLuxottica Group
Orleans, ON
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 3 mins ago
PT
Parts Sales Representative
Portland Tractor Inc
AB · Edmonton, AB
- Full-time
Portland Tractor Inc. was established in 1976 and has since become a leader in the heavy equipment rebuild industry. With a focus on learning and continuous improvement, we are proud to…
Added 18 mins ago
OI
Coordinator, Community Relations and Social Media – Edmonton Oil Kings
OEG Inc.
Edmonton, AB
- Full-time
Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with…
Added 33 mins ago
OS
Coordinator, Community Relations and Social Media – Edmonton Oil Kings
OEG Sports & Entertainment
AB · Edmonton, AB
- Full-time
Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with…
Added 1 hour ago
LS
DIRECTOR OF SALES, RETAIL - CPG / Consumer Packaged Goods Food Company
Lock Search Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Personally manage and grow relationships with key Canadian retail accounts, including grocery, mass merchandise, club, and other relevant retail channels.
Added 1 hour ago
MC
Technicien(ne) de l'entrepot magasin / Store Warehouse Associate
Mobilia Canada
QC · Montérégie, QC
- Full-time
Mobilia Interiors Inc., a leader in contemporary home furnishings, is looking for a Store Warehouse Associate, to join our team.
Added 1 hour ago
G&
Forward Deployed AI Engineer
Groom & Associés / Associates
Montreal, QC · Greater Montreal Metropolitan Area
- $140,000 to $180,000 CAD / year
- Full-time
…established platform with the agility of a focused engineering team. Its solutions support fresh and general-merchandise ordering, in-store production, store execution, inventory, markdowns…
Added 1 hour ago
SC
Retail Operations Supervisor
Staples Canada
Tsawwassen, BC
- Full-time
…continuous improvement ensures high performance and adherence to merchandise and brand…
Added 1 hour ago
SI
Retail Operations Supervisor
Staples Inc.
Toronto, ON · Scarborough, ON
- Full-time
…continuous improvement ensures high performance and adherence to merchandise and brand…
Added 1 hour ago
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Winter 2026/27 - Hospitality Services - CMH Purcell
Alterra
BC · CMH - British Columbia (Pacific)
- Full-time
…experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH…
Added 1 hour ago
A
Facilities Maintenance Technician - Bugaboos
Alterra
BC · CMH - British Columbia (Mountain)
- Full-time
…experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH…
Added 1 hour ago
A
Winter 2026/27 - First Cook
Alterra
BC · CMH - British Columbia (Mountain)
- Full-time
…experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH…
Added 1 hour ago
AE
Aerie - Sales Leader (Full-Time)
American Eagle Outfitters
Vancouver, BC
- Full-time
As the full-time Sales Leader, you support the Store Leadership Team by rocking out strong LOD (Leader on Duty) shifts and ensuring a stellar guest experience. You hold down the daily…
Added 2 hours ago
FG
MANGO - Shift Lead- Yorkdale
Fox Group Canada Inc.
Toronto, ON · North York, Ontario
- Part-time
We are looking for a Shift Lead, who must be an exceptional leader who can motive, inspire, and develop the store team.
Added 3 hours ago
Assistant Manager
Lammle's Western Wear
Calgary, AB
…exceptional customer service in a retail environment. As a leader, you foster an environment that inspires and develops your team, creating high performers. You thrive in a fast-paced…
Added 3 hours ago
AE
Aerie - Associate Selling Team Leader (Associate Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
As the full-time Associate Selling Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the business strategy and leading the daily operations of the store.…
Added 3 hours ago
AE
AE - Merchandise Leader (Part-Time)
American Eagle Outfitters
Kingston, ON
- Part-time
As the Merchandise Leader, you are the Merchandising Team Leader's right hand in ensuring your store is always rocking AEO Brand Visual Standards. Your expertise lies in executing effective…
Added 3 hours ago
EG
Licensed Optician-Part Time Thornhill, ON-LensCrafters
EssilorLuxottica Group
Thornhill, ON
- Part-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 3 hours ago
Licensed Optician Mississauga, ON-LensCrafters
EssilorLuxottica Group
Mississauga, ON
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 3 hours ago
QH
Keyholder
QE Home
Penticton 1, BC
- Part-time
Join QE Home's passionate retail team and become part of a Canadian company known for comfort, quality, and care. As a Keyholder, you'll be a trusted leader who supports management in…
Added 3 hours ago
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Licensed Optician-Part Time Thornhill, ON-LensCrafters
LensCrafters
Vaughan, ON
- Part-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 3 hours ago
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Licensed Optician Mississauga, ON-LensCrafters
LensCrafters
Mississauga, ON
- Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 4 hours ago
BM
Sr Warehouse Associate
Baylis Medical Technologies
ON · Mississauga, ON
- Full-time
Ensure stock and merchandise are properly boxed, stored, and clearly organized
Added 4 hours ago
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5798 - 3rd Key
Lids
Windsor, ON
- $18.1 USD / hour
- Part-time
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…

Staples Inc.

Retail Operations Supervisor

Toronto, ON, Canada
Scarborough, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

The Retail Operations Supervisor leads store operations, including merchandising, inventory management, and front office administration. They are responsible for coaching associates, driving sales performance, and ensuring a high standard of customer service.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience. Strong skills in visual merchandising, organization, and the ability to work in a fast-paced environment are required.

Skills

Customer service
Retail operations
Visual merchandising
Team leadership
Inventory management
Cash office administration
Sales coaching
Performance management
Staff training
Health and safety compliance
Reporting
Multi-tasking
Prioritization
Communication
Promotional setup

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Operations
Merchandising
Inventory
Sales
Customer Service
Leadership
Supervision
Cash Office
Reporting
Health and Safety
Training
Coaching
Promotions
Freight Flow
Staples Canada
Retail Management

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