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Added 4 mins ago
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Deli Supervisor
Centra
Killarney, MB
- Full-time
Customer focused manager who can build a quality and loyal customer base;
Added 4 mins ago
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(CAN) Customer Service Manager
Walmart
Quesnel, BC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 4 mins ago
Automotive Sales Consultant - Canyon Creek Toyota
The Jim Pattison Auto Group
Calgary, AB
…individuals who bring strong work ethic, energy, and a passion for customer…
Added 4 mins ago
KS
Field Sales Representative- (Full-Time/Part-Time) - Peterborough,
Kognitive Sales Solutions
Peterborough, ON
- Full-time
- Part-time
Prior experience in customer service or sales is a bonus; drive and attitude matter more
Added 19 mins ago
W
(CAN) Food Lead Department Manager
Walmart
Camrose, AB
- Full-time
The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient daily execution. This…
Added 2 hours ago
BI
Operations Officer
BLS International
Regina, SK
- Full-time
BLS International Services Ltd. is a globally trusted, AI & tech-enabled service provider to governments and citizens, with a legacy since 2005. It is world’s largest publicly listed Visa &…
Added 2 hours ago
BI
Operations Officer
BLS International
Winnipeg, MB
- Full-time
BLS International Services Ltd. is a globally trusted, AI & tech-enabled service provider to governments and citizens, with a legacy since 2005. It is world’s largest publicly listed Visa &…
Added 2 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Quesnel, BC
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winkler, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winkler, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winkler, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winkler, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 hours ago
WC
(CAN) General Merchandise Team Lead
Walmart Canada
Lethbridge, AB
- Contract
…partnership with the Day Remodel Manager and ensure a high level of customer service while ensuring task completion.To assist in the leadership of the Remodel team, driving processes…
Added 2 hours ago
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Maison Host
Adecco
Toronto, ON
- Full-time
Experience within luxury retail, jewelry, watches, fashion, hospitality, or premium customer service
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Mississauga, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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Business Lead (Senior Account Director / Group Account Director) Vancouver - Toronto - LA
Akcelo
Vancouver, BC
- Full-time
Integrated experience (the work we do touches everything from Brand, Film, Digital, Social, Activations, PR, Retail, CX, Martech and customer lifecycle strategy)
Added 2 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Mission, BC
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 hours ago
TC
Retail Full Time Merchandise Processing Coordinator-Winners/Homesense Georgetown
TJX Canada – Winners, Marshalls, HomeSense
Georgetown, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 2 hours ago
WC
(CAN) General Merchandise Team Lead
Walmart Canada
Kingston, ON
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 2 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Quesnel, BC
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 hours ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Valleyfield, PE
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 hours ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Valleyfield, PE
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 hours ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Valleyfield, PE
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 3 hours ago
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(CAN) Associé, équipe de l’aire des caisses
Walmart
Salaberry-de-Valleyfield, QC
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 3 hours ago
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(CAN) General Merchandise Team Lead
Walmart
Kingston, ON
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…

Staples Inc.

Retail Operations Supervisor

Beloeil, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

#WorkLearnGrow2

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

Lead customer engagement and support sales and service targets while supervising store operations, including inventory, merchandising, freight flow, promotions, and backroom organization. Coach and develop associates, facilitate communication, support health and safety practices, and manage weekly cash office administration and reporting.

Requirements

Requires at least three years of retail customer service experience and one to two years of supervisory experience with direct accountability for sales and service targets. Candidates should be able to prioritize and multitask in a fast-paced environment and have strength and a keen eye for visual merchandising.

Skills

Customer Service
Sales
Retail Operations
Team Leadership
Visual Merchandising
Inventory Management
Promotional Setup
Freight Flow
Training and Coaching
Communication
Cash Office Administration
Reporting
Health and Safety
Prioritization
Organization
Multitasking

Benefits

Associate Discount
Health and Dental Benefits
RRSP/DPSP
Performance Bonuses
Learning and Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Selling Model
Sales Targets
Service Targets
Operational Excellence
Inventory Standards
Merchandising Standards
Visual Merchandising
Freight Flow
Promotional Setup
Signage
Backroom Management
Stock Levels
Sales Trends
Associate Training
Coaching
Performance Conversations
Cash Office Management
Cash Office Reporting
Health and Safety
Store Operations
Keyholder
Customer Experience

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