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Added 10 mins ago
Shift Supervisor
The Salvation Army in Canada
Leduc, AB
Full-time
Act as a Team Lead/Working Supervisor for Store Associates only in the absence of the Store Manager.
Added 10 mins ago
Senior Manager, Strategic Development & Data Enablement
Compass Group Canada
Mississauga, ON
Full-time
…will partner closely with leaders across Member Development, Operations, Data Intelligence, Finance, IT, and other business functions to identify opportunities, solve problems, and deliver…
Added 10 mins ago
Shift Supervisor
The Salvation Army in Canada
Peterborough, ON
Full-time
Act as a Team Lead/Working Supervisor for Store Associates only in the absence of the Store Manager.
Added 10 mins ago
5765 - Assistant Store Manager FT
Lids
Laval, QC
$19.5 to $21.5 USD / hour
Full-time
…Lids delivers premium, fan-driven products and unforgettable retail…
Added 10 mins ago
VP, Product, Marketing & Strategic Partnerships, Sun Life Global Investments
Sun Life
Toronto, ON
Full-time
The Vice President will lead high-performing teams across product strategy, product development, product management and marketing while partnering closely with investments, operations,…
Added 10 mins ago
Logistics Operations Director
MacDonald Search Group
Mississauga, ON
$150,000 to $180,000 CAD / year
Full-time
…are seeking an experienced Director, Logistics & Warehouse Operations to lead a sizeable, multi-site Canadian warehousing and distribution…
Added 11 mins ago
Assistant Store Manager
SNDL Inc.
AB · Glastonbury, ON · ACE Liquor Discounter Glastonbury
Full-time
We’re hiring a dependable, motivated Assistant Store Manager to support daily operations and help lead a high-performing store team. If you’re a strong communicator, enjoy coaching others,…
Added 11 mins ago
Keyholder
SNDL Inc.
Sherwood Park, AB · Value Buds Baseline Village
Part-time
Support daily operations including merchandising and store upkeep
Added 11 mins ago
Part-Time Team Lead - Cookstown Outlet
The Body Shop Canada Ltd
Cookstown, ON
Part-time
With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.
Added 11 mins ago
Retail Visual Merchandise Coordinator Full Time Winners – Queen and Portland
The TJX Companies, Inc.
Toronto, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 27 mins ago
Franchisee in Training (Chaudière-Appalaches)
Giant Tiger
Ottawa, ON · Thetford Mines, QC · Levis, QC · Saint-Georges, QC
Full-time
…more. We're seeking future franchise store owners who thrive in retail and want to lead their stores with passion and a vision. Our Store Owners are leaders who shape their store’s…
Added 27 mins ago
Senior Product Designer, Capital Advances
Lightspeed Commerce, Inc.
Remote, Canada
$120,000 to $135,000 CAD / year
Full-time · Remote
…is internal, the tooling and automation our underwriting and operations teams rely on to process advances at volume, sitting alongside the merchant facing moments at either end. The work…
Added 27 mins ago
Assistant Deli/Cheese Manager
Farm Boy Inc.
Collingwood, ON
From $21.5 CAD / hour
Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 27 mins ago
Operations Manager
Indie Campers
Vancouver, BC
We’re looking for an Operations Manager to lead daily execution across a group of 2–3 depots and approximately 300–450 vehicles.
Added 42 mins ago
Retail Experience Lead
Fire & Flower Inc.
Sudbury, ON · Greater Sudbury, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 42 mins ago
Retail Experience Lead
Fire & Flower Inc.
Temiskaming Shores, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 42 mins ago
Retail Experience Lead
Fire & Flower Inc.
Burlington, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 42 mins ago
Corporate Store Manager C - Store
Bulk Barn
Toronto, ON
Work together with the District Managers and Store Staff to lead the store in the achievement of:
Added 42 mins ago
Pharmacy Manager
Auxilium Health
AB
$110,000 to $130,000 CAD / year
Full-time
The Pharmacy/Designated Manager is responsible for overall leadership and accountability of daily pharmacy operations, team performance, and delivery of exceptional service and patient…
Added 57 mins ago
General Sales Manager
401 Auto
London, ON
Full-time
We’re looking for an ambitious and high-performing General Sales Manager to lead our dealership’s sales team to new heights! If you're a dynamic leader who thrives in a fast-paced…
Added 57 mins ago
Used Car Manager
401 Auto
London, ON
Full-time
We're looking for an experienced and driven Used Car Manager to lead our pre-owned vehicle department. This is a hands-on leadership role responsible for maximizing inventory turn,…
Added 57 mins ago
Sr Manager, EV Network Development
Toronto Parking Authority
Toronto, ON
Full-time
…margins for TPA’s portfolio. They will also work closely with TPA Operations and Infrastructure Technology teams to coordinate plans and improve service delivery to ensure TPA is providing…
Added 57 mins ago
Enterprise Application Analyst
The Niagara Parks Commission
Niagara Falls, ON
Full-time
…caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we…
Added 57 mins ago
Retail Operations Supervisor
Staples Inc.
Airdrie, AB
Full-time
As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently…
Added 57 mins ago
Retail General Manager
Staples Canada
Granby, QC
Full-time
We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model,…

Staples Inc.

Retail Operations Supervisor

Airdrie, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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More about this job

Responsibilities

The Retail Operations Supervisor is responsible for driving sales and operational excellence through effective team leadership and customer engagement. They oversee daily store operations, including merchandising, inventory management, and administrative tasks to ensure a high-performance environment.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience with a focus on sales targets. Strong organizational skills and a keen eye for visual merchandising are essential for this role.

Skills

Customer service
Retail operations
Visual merchandising
Team leadership
Inventory management
Cash office administration
Sales coaching
Performance management
Operational excellence
Freight flow
Health and safety compliance
Multi-tasking
Prioritization
Reporting
Communication

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning and development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Operations
Supervision
Customer Service
Merchandising
Inventory
Sales Targets
Cash Office
Reporting
Health and Safety
Team Leadership
Coaching
Visual Merchandising
Freight Flow
Promotions
Staples Canada
Retail Management

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