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Staples Inc.

Wireless Sales Supervisor

Duncan, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of Wireless Sales experience.
Posting language: English
Posted: Oct 6, 2026

Original job description

Who we are:

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

Some perks and benefits:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest wireless tech products, services, and trends. Primarily a sales position, you will partner with management to determine and deliver on daily financial/ non-financial goals. Passionate about wireless technology, you continuously grow their knowledge by committing to ongoing self-development and interact with the larger store team and other business units by sharing your expertise.

Specifically, you will:

Partner with management to identify and achieve short and long-term goals for the wireless department.
Ensure team understands connection between store financial success and the wireless department.
Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets.
Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk.
Effectively resolve customer concerns and escalates to management when appropriate.
Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable.
Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities.
Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals.
Provide management with relevant sales information.
Participate in the recruitment, hiring and onboarding processes within their department.
Be accountable for training and coaching associates in all aspects of sales and customer engagement.
Understand and adhere to all asset protection and privacy policies, and coach others to do so as well.

Qualifications:

Some of what you need

Completion of post-secondary education is preferred.
2+ years of Wireless Sales experience.
1+ years in a supervisory role with direct accountability for achieving sales targets is preferred.
Ability to resolve clients concerns in a diplomatic manner.
Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers.
Capacity to work independently and seek out assistance as required.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

The Wireless Sales Supervisor leads the wireless department by modeling effective sales techniques, coaching associates, and driving financial performance. They are responsible for cultivating a strong customer experience, resolving concerns, and identifying new business opportunities through outreach and referrals.

Requirements

Candidates should have at least 2 years of wireless sales experience and 1 year in a supervisory role with sales target accountability. Completion of post-secondary education is preferred, along with strong organizational and interpersonal skills.

Skills

Wireless sales
Customer experience
Sales leadership
Team coaching
Business development
Conflict resolution
Financial goal setting
Retail management
Product knowledge
Relationship management
Recruitment
Onboarding
Asset protection
Privacy policy compliance

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Wireless Sales
Retail
Sales Supervisor
Customer Service
Business Development
Team Leadership
Sales Targets
Wireless Technology
Coaching
Recruitment
Asset Protection
Privacy Policy
Financial Goals
Outreach
Referrals
Staples Canada

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