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Added 2 mins ago
Business Sales Agent - Surrey
OSL Direct Services
Surrey, BC
Other
…targeting property management companies and property managers. Reporting to the Sales Team Manager, you'll utilize your passion for sales and customer service to engage with clients, build…
Added 2 mins ago
Director, Client Growth (70309772)
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$110,000 to $140,000 CAD / year
Full-time
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Added 2 mins ago
Administrative Assistant II - Medical, Arthritis Program Low Back
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Contract
Run reports for quality management and quarterly reporting
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Manager - People Operations
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$88,500 to $147,500 CAD / year
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Added 16 mins ago
Registered Practical Nurse - Cardiology/Telemetry
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Senior Advisor, Investigations and Risk Management
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$98,819 to $125,038 CAD / year
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Added 16 mins ago
Registered Practical Nurse - Cardiology/Telemetry
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Anesthesia Assistant
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Added 16 mins ago
Anesthesia Assistant
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Added 16 mins ago
Registered Practical Nurse - Emergency Department
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Brantford, ON
Full-time
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Added 16 mins ago
Hospital to Home (H2H) Coordinator
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Added 16 mins ago
Branch Manager
HCR Personnel Solutions Inc
ON · Ontario, Canada
$72,000 to $80,000 CAD / year
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Added 16 mins ago
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Lead projects to enhance operational efficiencies and reporting processes
Added 16 mins ago
AEO and GEO Marketing Manager
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Added 16 mins ago
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Added 16 mins ago
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Added 16 mins ago
AEO and GEO Marketing Manager
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Added 16 mins ago
Accounting Manager
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Added 16 mins ago
Account Executive
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Added 16 mins ago
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SAP Security & GRC Consultant (S/4HANA)
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Primary interfaces: Tech Platform Lead, Security, BASIS/BTP, Integration, QA & Readiness Assurance, Accenture, SMEs and third parties.
Added 16 mins ago
SAP Security & GRC Consultant (S/4HANA)
eTeam
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$70 to $80 CAD / hour
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Primary interfaces: Tech Platform Lead, Security, BASIS/BTP, Integration, QA & Readiness Assurance, Accenture, SMEs and third parties.
Added 16 mins ago
Specialist Project Engineer - Generation - Stations
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Staples Retail

Retail Operations Supervisor

Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

The Retail Operations Supervisor leads store operations, including merchandising, inventory management, and freight flow to ensure high performance. They also act as a keyholder, providing coaching to associates and maintaining health and safety standards.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience. Strong skills in visual merchandising and the ability to work in a fast-paced environment are required.

Skills

Customer service
Retail operations
Visual merchandising
Team leadership
Inventory management
Cash office administration
Staff training
Performance coaching
Sales target achievement
Conflict resolution
Health and safety compliance
Reporting
Multi-tasking
Prioritization
Communication
Operational excellence

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning and development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Merchandising
Inventory Management
Freight Flow
Cash Office
Keyholder
Performance Coaching
Sales Targets
Health and Safety
Visual Merchandising
Reporting
Team Leadership
Operational Excellence
Staples Canada

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