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Added 6 mins ago
NF
Pharmacist - New Store - Chilliwack
Nature's Fare Markets
Chilliwack, BC
- Part-time
We are seeking a person that can provide an outstanding customer experience and assist our community in taking control of their health.
Added 20 mins ago
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(CAN) Gérant du service à la clientèle
Walmart
Kirkland, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 21 mins ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Camrose, AB
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 21 mins ago
TC
Assistant Store Manager Winners - Thunder Bay
TJX Canada – Winners, Marshalls, HomeSense
Thunder Bay, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
…including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and…
Added 21 mins ago
FB
Assistant Deli/Cheese Manager
Farm Boy Inc.
Pickering, ON
- $21.5 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 21 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Calgary, AB
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 21 mins ago
WC
(CAN) General Merchandise Team Lead
Walmart Canada
Grande Prairie, AB
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 35 mins ago
Retail Operations Associate Maje, Royalmount, Montreal
SMCP NORTH AMERICA (US, CANADA)
Montreal, QC
…innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a…
Added 35 mins ago
EN
Guest Relations Lead (Full-Time) - Eataly Yorkville
Eataly North America
Toronto, ON
- $21 to $23 CAD / hour
- Full-time
At Eataly, this role is referred to as a Front-End Lead. The Front-End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front-End…
Added 35 mins ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Mississauga, ON
- Part-time
Commitment to providing exceptional customer service
Added 51 mins ago
Retail Assistant Store Manager - Baltzan
Fire & Flower Inc.
Saskatoon, SK
Our mission is simple: to provide exceptional service, quality products, and a retail environment that feels approachable and inviting. We’re passionate about staying ahead of trends and…
Added 51 mins ago
REGIONAL PARTNER AND LEARNING MANAGER-WESTERN CANADA
United Services Group
Maple Ridge, BC · Langley (District), BC · Abbotsford, BC · Burnaby, BC · Surrey, BC · Vancouver, BC · Richmond, BC · Langley, BC
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
Added 1 hour ago
SC
shift supervisor - Store# 74059, 189 PAUL STREET
Starbucks Coffee Company
Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 1 hour ago
SC
shift supervisor - Store# 66680, ARMSTRONG
Starbucks Coffee Company
Armstrong, BC
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 1 hour ago
SC
shift supervisor - Store# 67662, CLEARVIEW DT
Starbucks Coffee Company
Red Deer, AB
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 1 hour ago
SC
shift supervisor - Store# 58574, 110 SHUTTLEWORTH DRIVE
Starbucks Coffee Company
Ottawa, ON
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 1 hour ago
S
In Store Bakery - Manager Bakery
Sobeys
St. Thomas, ON
- Full-time
…fiscally responsible operation of the department. The Manager will lead, manage, coach, motivate and train staff to achieve the highest level of customer service, while adhering to all Food…
Added 1 hour ago
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Assistant Manager
LensCrafters
Mississauga, ON
- Full-time
Previous experience in leadership position within retail & customer service industry
Added 1 hour ago
L
Assistant Manager
LensCrafters
Toronto, ON · Etobicoke, ON
- Full-time
Previous experience in leadership position within retail & customer service industry
Added 1 hour ago
LC
Assistant Store Manager, Dartmouth Crossing, Full Time
Laura Canada
Dartmouth, NS
- Full-time
As part of Management, the Store Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping…
Added 1 hour ago
Boisbriand Store Manager
Running Room
Boisbriand, QC
…The successful candidate will be responsible for developing customer opportunities and providing training and support to sales associates while working in conjunction with the Store…
Added 1 hour ago
Business Development Manager- Maintenance and Janitoral Services - West
United Services Group
Red Deer, AB · Edmonton, AB · Calgary, AB
Actively receive, respond, and manage customer concerns and requests within United service standards.
Added 2 hours ago
SC
shift supervisor - Store# 04435, COMO LAKE
Starbucks Coffee Company
Coquitlam, BC
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 2 hours ago
M
Senior Director, Retail Operations - Quebec
MEC
Montreal, QC
- Full-time
Customer/member experience (NPS, service levels)
Added 2 hours ago
TA
Outside Sales Representative
The Acquisition Group
AB
- Full-time
Build trust and deliver exceptional customer experiences

Staples Retail

Retail Operations Supervisor

Terrace, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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More about this job

Responsibilities

The Retail Operations Supervisor leads store operations, including merchandising, inventory management, and freight flow to ensure high performance. They also provide coaching to associates, manage front office administrative tasks, and maintain health and safety standards.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience with sales target accountability. Strong organizational skills and a keen eye for visual merchandising are required for this role.

Skills

Customer service
Retail operations
Visual merchandising
Team leadership
Inventory management
Sales coaching
Cash office administration
Reporting
Health and safety compliance
Staff training
Multi-tasking
Prioritization
Communication
Freight flow management
Promotional setup

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning and development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Merchandising
Inventory Control
Sales Targets
Team Leadership
Cash Office
Reporting
Health and Safety
Staff Development
Freight Flow
Visual Standards
Staples Canada
Keyholder
Operational Excellence

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