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Added 5 mins ago
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Regional Electrical Project Engineering Specialist
Alcoa
Montreal, QC · Bécancour, QC · Baie-Comeau, QC · Deschambault, QC · CA ABI Becancour, QC
- Full-time
…and execution of capital projects with a focus on electrical systems, instrumentation, automation, industrial controls, and systems integration. You will help ensure technical deliverables…
Added 5 mins ago
Associét(e), Solutions de placement
Connor, Clark & Lunn Financial Group Ltd.
Montreal, QC
Added 5 mins ago
Specialist - Project Engineer
L3Harris Technologies
ON · Waterdown, ON
Understanding of electro/mechanical/optical/video systems
Added 5 mins ago
RB
Municipal Design Technologist/Technician
R.J. Burnside & Associates Limited
Orangeville, ON · Collingwood, ON
- Full-time
…linear infrastructure, drainage and hydrology, water/wastewater systems, and stormwater…
Added 5 mins ago
LI
Territory Manager (Residential HVAC)
Lennox International
Longueuil, QC
- Full-time
…product demonstration, sales techniques, and sales control…
Added 5 mins ago
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Social Worker
CarePartners
Wellington North, ON
- Other
Proven computer skills, including email, word processing, work scheduling systems
Added 5 mins ago
LC
Senior Analytics Engineer
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
…want to design canonical models that unify fragmented source systems across multiple CRMs, ERPs, and product platforms, then this role is for you. You can sit down with Finance to talk…
Added 5 mins ago
LC
Senior Analytics Engineer
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
…want to design canonical models that unify fragmented source systems across multiple CRMs, ERPs, and product platforms, then this role is for you. You can sit down with Finance to talk…
Added 5 mins ago
MI
Assoc, Production-Simple Mach
Magna International
Windsor, ON
- Part-time
…technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive…
Added 5 mins ago
Senior Software Engineer, Data Platform
Okta
Toronto, ON
The Data Platform team is responsible for the foundational data services, systems, and data products for Okta that benefit our users. Today, the Data Platform team solves challenges and…
Added 5 mins ago
FB
Produce Department Manager
Farm Boy Inc.
Burlington, ON
- $57,500 to $62,500 CAD / year
- Full-time
Comfort learning and working with both manual and automated systems, along with experience using various computer software applications.
Added 5 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $57,500 to $62,500 CAD / year
- Full-time
Comfort learning and working with both manual and automated systems, along with experience using various computer software applications.
Added 5 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Burlington, ON
- From $21.5 CAD / hour
- Full-time
Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
Added 5 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
Added 5 mins ago
Manager, Regulatory Affairs (Clinical Labeling)
Telix Pharmaceuticals (AMER)
Canada
Proficiency with Microsoft Office applications and labeling management systems. Working knowledge of Veeva is desired
Added 19 mins ago
AH
Licensed Practical Nurse
Alberta Health Services
Viking, AB
- Temporary
Training and experience with Connect Care or computerized charting systems. Experience with supervision of HCAs and assignment of care to the discipline, by also providing training for…
Added 19 mins ago
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Full-Time Sales Lead (West Edmonton Mall)
Swatch
AB · Edmonton, AB
- Full-time
Added 19 mins ago
AH
Health Information Management Professional I
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Added 19 mins ago
ID
Ultrasound Technologist
ila diagnostics
Bridgewater, NS
- Full-time
Entering and reviewing relevant information in applicable RIS, PACS, EMR, or other clinical information systems.
Added 19 mins ago
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7779 - Store Manager
Lids
Kelowna, BC
- $22.5 to $23.5 USD / hour
- Full-time
Added 19 mins ago
BS
Intermediate Mechanical Engineer
Ball Service Group Inc.
Kitchener, ON
- Full-time
Collaborate with cross-functional teams to integrate mechanical systems with electronics, optics, motion control, and automation.
Added 19 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $57,500 to $62,500 CAD / year
- Full-time
Comfort learning and working with both manual and automated systems, along with experience using various computer software applications.
Added 19 mins ago
BS
ServiceNow Developer
Brainhunter Systems Ltd
Toronto, ON
- Contract
5+ years experience as a ServiceNow Developer
Added 19 mins ago
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Manager, E-Commerce Merchandise Planning
UNIQLO
Toronto, ON · Greater Toronto Area, Canada
- $105,000 to $121,000 CAD / year
- Full-time
Added 19 mins ago
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Co-op Student (winter 2027)
AtkinsRéalis
Ottawa, ON
- Full-time
…technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…

Staples Retail

Service Ontario - Customer Support Specialist

Toronto, ON, Canada
East York, ON, Canada

Part-time

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Applications open in a new tab.

Job details

Job type: Part-time
Experience: 1-2 years of prior customer service experience is required.
Posting language: English
Posted: Oct 5, 2026

Original job description

Some of what you will do:

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes.
In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.

Specifically, you will:

Provide knowledgeable, consistent, and respectful service to all customers.
Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.
Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.
Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.
Complete Ground Control activities to ensure lobby readiness and customer satisfaction.
Share knowledge and support team members through peer learning and training of new associates.
Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).
Adhere to all health & safety, asset protection, privacy, and policy protocols.
Ensure customer data is handled securely and in compliance with privacy standards.

Some of what you need:

1-2 years of prior customer service experience is required.
Ability to communicate with customers effectively using a variety of mediums.
Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment.
Ability to work effectively with ongoing distractions is necessary.
Attention to detail to ensure data and transaction accuracy.
Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.
Bilingualism English/French is preferred/considered an asset.

Additional information:

Backcheck will be required.
Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire.
This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays.
This role requires regular computer use for extended periods throughout the work day.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

#WorkLearnGrow1

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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More about this job

Responsibilities

The Customer Support Specialist acts as a primary services specialist, providing government-related transaction solutions to customers within a Staples retail environment. Responsibilities include maintaining brand standards, performing merchandising tasks, and ensuring secure handling of customer data.

Requirements

Candidates must have 1-2 years of prior customer service experience and proficiency with Microsoft Office and database software. The role requires the ability to work in a fast-paced retail environment, including evenings and Saturdays, and a minimum age of 18.

Skills

Customer service
Problem solving
Communication
Attention to detail
Data accuracy
Microsoft Office
Database management
Conflict resolution
Merchandising
Time management
Interpersonal skills
Professionalism

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceOntario
Customer Support
Retail
Staples
Government Services
Data Entry
Transaction Processing
Merchandising
Customer Experience
Microsoft Office
Database Programs
Privacy Standards
Asset Protection
Health and Safety
Bilingualism

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