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Added 3 hours ago
R|
Research Associate
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The MyeliNeuroGene Research Laboratory, directed by Dr. Genevieve Bernard, MD, MSc, a clinician-scientist, is looking for a motivated person to fill the position of full-time Research…
Added 3 hours ago
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Fellowship and Bursary Administrative Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Do you want to work for a world-renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the…
Added 5 hours ago
Assistant / Associate / Full Professor - Master Teacher Program Co-Director, Department of Medicine
University of Toronto
Toronto, ON
…full-time clinical academic appointment at the rank of Assistant, Associate or Full Professor at the University of Toronto and be a Clinician Teacher (CT) or Clinician Educator…
Added 6 hours ago
Assistant/Associate/Full Professor - Academic Medical Oncologists
University of Toronto
Toronto, ON
…colleagues across clinical genomics, clinical trials, translational research, and supportive…
Added 7 hours ago
C
Associate (Broker), Office
Colliers
AB · Red Deer County, AB
- Volunteer
…sales – not to mention a unique combination of financial and research skills. Opportunities for long-term growth are possible and encouraged. Ultimately, you bring a passion for real…
Added 8 hours ago
IL
Programs, Partnerships and Communications Assistant
Institut Louverturien des Relations Internationales (ILORI)
Ottawa, ON
- Part-time
Serve as a liaison with the ILORI team, which works largely remotely, and with ILORI’s associate members.
Added 11 hours ago
LC
Associate Faculty - Welding
Lambton College
Sarnia, ON
- Part-time
We are providing our students with the best learning and research experiences to ensure they are well-equipped to contribute to, and thrive in, a world of opportunity.
Added 12 hours ago
RW
Validation Associate
Resolute Workforce Solutions
Brantford, ON
- Full-time
- Contract
We are looking for a highly motivated and energetic professional to join our team as a Validation Associate in Brantford, ON (Onsite).
Added 15 hours ago
R|
Fellowship and Bursary Administrative Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Do you want to work for a world-renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the…
Added 15 hours ago
R|
Research Associate
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The MyeliNeuroGene Research Laboratory, directed by Dr. Genevieve Bernard, MD, MSc, a clinician-scientist, is looking for a motivated person to fill the position of full-time Research…
Added 17 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
Find and research businesses that would benefit from City Wide's services
Added 17 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
Find and research businesses that would benefit from City Wide's services
Added 23 hours ago
LC
Associate Faculty - Welding
Lambton College
Sarnia, ON
- Part-time
We are providing our students with the best learning and research experiences to ensure they are well-equipped to contribute to, and thrive in, a world of opportunity.
Added 1 day ago
J
Operations Associate (Legal & Compliance)
Jerry.ai
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
Legal and regulatory projects: Work with our Legal Counsel on legal research, contract reviews, and other substantive projects as new questions come up.
Added 1 day ago
SA
Warehouse Inventory Control Associate (MON-FRI)
S&S Activewear
Calgary, AB
- From $19.57 CAD / hour
- Full-time
…inventories and reports discrepancies. The Inventory Control Associate will be responsible for maintaining the physical order and accuracy of company inventory. All S&S Activewear employees…
Added 1 day ago
Associate Consultant
Konrad
Toronto, ON
As an Associate Consultant, you'll work across our Management Consulting, Project Management, Design and Technology teams, supporting senior team members while you build your experience.…
Added 1 day ago
VA
Veterinary Technician, RVT, Secord Animal Hospital
VCA Animal Hospitals
Toronto, ON
- Full-time
…Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named…
Added 1 day ago
CC
Data Engineer
Canadian Cancer Society
Hamilton, ON
- Full-time
…country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier…
Added 1 day ago
Burnaby - Store Sales Associate
Running Room
Burnaby, BC
Operate the cash register and use the computer for business tasks and product research
Added 1 day ago
G
Mid-Level Employment & Labour Associate
gpac
Calgary, AB
- $117,700 to $158,300 CAD / year
- Full-time
A leading international law firm is seeking a Mid-Level Employment & Labour Associate to join its established practice in Vancouver or Calgary.
Added 1 day ago
R|
Fellowship and Bursary Administrative Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Do you want to work for a world-renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the…
Added 1 day ago
R|
Research Associate
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The MyeliNeuroGene Research Laboratory, directed by Dr. Genevieve Bernard, MD, MSc, a clinician-scientist, is looking for a motivated person to fill the position of full-time Research…
Added 1 day ago
G
Mid-Level Employment & Labour Associate
gpac
Vancouver, BC
- $117,700 to $158,300 CAD / year
- Full-time
A leading international law firm is seeking a Mid-Level Employment & Labour Associate to join its established practice in Vancouver or Calgary.
Added 1 day ago
Veterinarian – Alberta
VetStrategy / Daubigny
AB
…supportive, inclusive, and high-performing environment? We’re seeking Associate Veterinarians to join our network of veterinary hospitals across Alberta. If you enjoy the full scope of…
Added 1 day ago
OV
Systems Administrator, Information Technology - Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Full-time
Work with vendors/ system owners and other Digital Health team members to research, configure and test specialized system setup for new systems.

Staples Retail

Service Ontario - Customer Support Specialist (Part Time)

Strathroy, ON, Canada

Part-time

Apply About employer

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Job details

Job type: Part-time
Experience: 1-2 years of prior customer service experience is required.
Posting language: English
Posted: Nov 5, 2026

Original job description

Some of what you will do:

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes.
In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.

Specifically, you will:

Provide knowledgeable, consistent, and respectful service to all customers.
Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.
Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.
Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.
Complete Ground Control activities to ensure lobby readiness and customer satisfaction.
Share knowledge and support team members through peer learning and training of new associates.
Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).
Adhere to all health & safety, asset protection, privacy, and policy protocols.
Ensure customer data is handled securely and in compliance with privacy standards.

Some of what you need:

1-2 years of prior customer service experience is required.
Ability to communicate with customers effectively using a variety of mediums.
Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment.
Ability to work effectively with ongoing distractions is necessary.
Attention to detail to ensure data and transaction accuracy.
Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.
Bilingualism English/French is preferred/considered an asset.

Additional information:

Backcheck will be required.
Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire.
This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays.
This role requires regular computer use for extended periods throughout the work day.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

The Customer Support Specialist provides essential government services to customers within a Staples retail environment. They are responsible for handling transactions, answering inquiries, and ensuring high-quality service while maintaining data privacy and store standards.

Requirements

Candidates must have 1-2 years of prior customer service experience and be at least 18 years of age. Proficiency with Microsoft Office and database software is required, along with the ability to work in a fast-paced retail setting.

Skills

Customer service
Communication
Problem solving
Attention to detail
Data accuracy
Microsoft Office
Database management
Conflict resolution
Time management
Interpersonal skills
Retail operations
Privacy compliance

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
ServiceOntario
Retail
Staples
Data Entry
Privacy Standards
Microsoft Office
Database Programs
Conflict De-escalation
Merchandising
Asset Protection
Health and Safety
Transaction Processing
Customer Experience
Government Services

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