Bilingual POS Support Technician

Location: Edmonton, AB (In Person)

Salary: Starting at $45,000-$48,000 annually, plus benefits and ongoing training opportunities.

Job Type: Full-Time

Join the Star POS Team

At Star POS, we help hospitality and retail businesses run smoothly through innovative Point of Sale technology and exceptional customer support.

We're looking for a technology-minded, customer-focused individual to join our growing support team. Whether you're assisting restaurant operators, retail managers, or business owners, you'll play a key role in helping our customers get the most from their technology.

If you enjoy solving problems, learning new systems, and working directly with people, we'd love to hear from you.

What You'll Do

• Provide phone, email, and remote support to customers
• Troubleshoot POS systems, payment terminals, printers, and related technology
• Document and manage support tickets
• Assist with software setup, configuration, and upgrades
• Escalate complex issues when required
• Deliver exceptional customer service in both English and French
• Support on-site installations and service visits as needed
• Participate in ongoing training and professional development

What We're Looking For

• Bilingual in English and French (required)
• 1+ year of technical support, help desk, or customer service experience
• Strong communication and problem-solving skills
• Ability to work independently and as part of a team
• Comfortable working rotational shifts
• Reliable transportation

Technical Experience

Experience with any of the following is an asset:

• POS systems and payment solutions
• Windows 10/11 and Microsoft 365
• Networking fundamentals (Wi-Fi, TCP/IP, DNS)
• Remote support tools
• PCs, tablets, receipt printers, scanners, and other peripheral devices
• Hospitality, restaurant, or retail technology environments

Benefits

• Extended health and dental coverage
• Vision, life, and disability insurance
• Paid time off
• Casual dress
• Company events
• On-site parking
• Career growth and advancement opportunities

Why Star POS?

You'll be joining a team that values learning, collaboration, and customer success. This is an excellent opportunity to build your technical skills, gain exposure to a wide range of technologies, and grow your career in the hospitality technology industry.

Apply today and help businesses across Canada stay connected, supported, and successful.