shift supervisor - Store# 63110, FAUBOURG CARIGNAN
- Carignan, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.
Summary Of Key Responsibilities
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial, and local ordinances. We confirm this posting represents an ongoing hiring opportunity. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com
Benefit Information
Summary Of Key Responsibilities
- Responsibilities and essential job functions include but are not limited to the following:
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
- Executes store operations during scheduled shifts.
- Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
- Utilizes operational tools to achieve operational excellence during the shift.
- Customer service experience in a retail or restaurant environment
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- French language fluency in reading, writing, and verbal is required
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial, and local ordinances. We confirm this posting represents an ongoing hiring opportunity. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com
Benefit Information
More about this job
Responsibilities
Lead store operations during scheduled shifts by assigning tasks, supporting and coaching partners, and ensuring opening or closing duties are completed. Deliver excellent customer service while maintaining product quality, cleanliness, safety, and compliance with cash-handling and operational procedures.
Requirements
Requires customer service experience in a retail or restaurant environment, along with the ability to direct others, learn quickly, communicate effectively, and work well on a team. Fluency in French in reading, writing, and speaking is required.
Skills
- Customer Service
- Team Leadership
- Task Delegation
- Coaching And Feedback
- Oral Communication
- Interpersonal Skills
- Teamwork
- Cash Handling
- Store Operations
- Conflict And Pressure Management
- Training
- French Language Fluency
- Health And Safety Compliance
- Inventory And Product Quality
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Customer Service & Support
- Food & Beverage
Keywords
- Starbucks
- Retail
- Restaurant Environment
- Customer Service
- Shift Supervision
- Store Operations
- Team Leadership
- Task Delegation
- Partner Training
- Coaching
- Performance Feedback
- Customer Needs
- Cash Handling
- Cash Management
- Cash Register
- Opening And Closing Duties
- Operational Policies
- Safety And Security
- Health And Safety
- Sanitation
- Beverage Preparation
- Recipe Standards
- Product Presentation
- Team Morale
- French Fluency