Closed listing
Customer Experience Representative - YHU
- Longueuil, QC, Canada
- St-Hubert, QC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
We are currently seeking an enthusiastic, self-motivated and goal-oriented individual to join our dynamic team !
Job Description
As a Customer Experience Representative, you will have to provide high standards service to customers in accordance with our philosophy, ensure efficient and courteous arrivals and departures of aircrafts, and ensure flawless communication and coordination between customers and line service agents. You will also assist customers with requested services such as fueling, catering, and securing hangar space, as well as hotel and transportation accommodations, among others.
Requirements
Experience and Skills Needed
Some customer support experience dealing with complex issues, troubleshooting and problem resolution Must be fluent in both French and English, spoken and written
Schedule to be determined
Benefits
Job Description
As a Customer Experience Representative, you will have to provide high standards service to customers in accordance with our philosophy, ensure efficient and courteous arrivals and departures of aircrafts, and ensure flawless communication and coordination between customers and line service agents. You will also assist customers with requested services such as fueling, catering, and securing hangar space, as well as hotel and transportation accommodations, among others.
Requirements
Experience and Skills Needed
- Raison: Interaction with an international clientele requiring the use of a language other than French.
- Good writing and communication abilities
- Must demonstrate strong communication and interpersonal skills
- Good knowledge of Microsoft office, and the ability to pick up new technology quickly
- Must be able to efficiently manage multiple projects and tasks at the same time
- Displays courtesy, discretion and efficiency towards the customer
- Displays leadership through innovation in everything you do
- Displays a passion for what you do and a drive to improve
- Is proactive and has a strong drive to complete tasks
- Displays personal and corporate integrity
Schedule to be determined
Benefits
- Experienced and dynamic team!
- Competitive salary;
- Flexible schedule;
- Free parking;
- RRSP;
- 3 weeks of vacation after the first year in service;
- 5 personal days off;
- Full range of benefits
More about this job
Responsibilities
Provide high-standard service to customers and coordinate aircraft arrivals and departures. Assist clients with fueling, catering, hangar space, and transportation accommodations.
Requirements
Candidates must be fluent in both French and English with experience in customer support and problem resolution. Proficiency in Microsoft Office and strong interpersonal skills are required.
Skills
- Customer Support
- Troubleshooting
- Problem Resolution
- French Fluency
- English Fluency
- Written Communication
- Interpersonal Skills
- Microsoft Office
- Project Management
- Multitasking
- Leadership
- Proactivity
Benefits
- Competitive Salary
- Flexible Schedule
- Free Parking
- RRSP
- 3 Weeks Of Vacation After First Year
- 5 Personal Days Off
- Full Range Of Benefits
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Hospitality
- Logistics
Keywords
- Customer Experience
- Line Service
- Aviation
- Aircraft Coordination
- Fueling
- Catering
- Hangar Space
- Microsoft Office
- Bilingual
- Customer Service