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Added 22 mins ago
AC
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Added 1 hour ago
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Added 2 hours ago
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Outside Sales Representative
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Added 3 hours ago
PC
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Utilize marketing automation, CRM tools, digital channels, and analytics to maximize campaign performance.
Added 4 hours ago
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Added 5 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
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- Full-time
Maintain accurate lead, opportunity, and client information in CRM.
Added 6 hours ago
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Inside Sales Representative
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- Maîtrise de la suite MS Office; expérience avec un ERP ou un CRM, un atout
Added 6 hours ago
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Proficient in MS Word, Excel, PowerPoint, and CRM tools, with a reliable form of transportation to meet clients across the GTA.
Added 6 hours ago
IL
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Experience working with CRM systems and Microsoft Office Suite, particularly Excel.
Added 7 hours ago
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RQ11615 - Business Analyst - Junior
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RQ11723 – Solutions Designer – CRM – Senior
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RQ11475 - Software Developer - CRM - Senior
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RQ11648 – Business Analyst – Senior
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RQ11648 – Business Analyst – Senior
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Added 7 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
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Added 7 hours ago
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Starport Managed Services Inc.

Intermediate IT/VoIP Support Technician

Charlottetown, PE, Canada

Compensation: Hourly wage from $20.00 to $23.00 + health benefits plan · Full-time

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Applications open in a new tab.

Job details

Pay: Compensation: Hourly wage from $20.00 to $23.00 + health benefits plan
Job type: Full-time
Apply by: Oct 15, 2026
Experience: Recommended Experience: 2+ years of professional VoIP technical support
Posting language: English
Posted: Sep 15, 2026

Original job description

Job Summary

We are looking for a service-oriented Intermediate IT/VoIP Support Technician to support remote client users and environments while striving to achieve and surpass our service level commitments. Daily responsibilities will include technical support, process monitoring and challenges to enhance your technical skills. Work will be conducted from our Prince Edward Island Service Desk (downtown Charlottetown/Summerside office locations available). Technicians must be both proactive and responsive, initiating email correspondence, screen sharing sessions and outgoing calls as necessary for efficient and effective resolution of client service requests. Career growth allows for advanced technical skill development with increasing network/VoIP support while mentoring alongside senior team members.

Responsibilities

· Provide technical support for client application, hardware and network issues:

Network connectivity troubleshooting
VoIP/SIP platform troubleshooting and administration; PBX Administration

· Working closely with senior team members to ensure best practices and proactive planning for client environments, balanced with timely responsiveness to mission-critical emergencies:

Hardware failure, utility interruptions, compromised security/infrastructure

· Proactively monitor servers, applications and services using a combination of remote tools

· Monitor NOC dashboards and respond to network, voice and carrier service alarms

· Perform basic troubleshooting of carrier Ethernet, broadband, DIA and other WAN/data circuits

· Follow-up with clients, provide feedback and see assigned issues through to resolution

· Properly escalate unresolved queries to the next level of support, working closely with senior technical team members or third-party vendors as necessary to resolve outstanding issues

· Update/close client tickets, maintain client IT documentation and enter daily time records

· Monday-Friday; 8hrs+break

Standard work shift: 8:45AM-5:15PM; earliest start time 7:45AM

Requirements

· Good communication, organizational and time-management skills

· Strong client service skills and confidence when interacting with executive end users

· Strong troubleshooting and multi-tasking skills in a fast-paced team environment

· Working knowledge of ticket systems (CRM), remote management tools (RMM) and screensharing tools

· Strong proficiency in English – both spoken and written

· High School Diploma and at least one of the following:

Degree or Diploma in Information Technology, Computer Science or equivalent
IT industry certification
Experience providing remote technical support in a professional environment

· All Starport candidates/employees must pass a security background check (to be refreshed annually)

Company Profile

Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada. Our growing team of more than 70 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 175 small and medium-sized businesses in major Canadian cities and across North America.

Our management team has actively developed a strong reputation with a wide range of industries, expanding services to include a security operations center, data center facilities, a new Calgary team in the emerging Alberta market and a service desk team based out of Prince Edward Island. Each team member contributes to Starport’s success with a rich range of experience from diverse professional and technical backgrounds. As part of the Lyra Technology Group (http://www.lyratechgroup.com/), we are uniquely positioned to extend cross-selling opportunities to the North America and global business communities.

We take pride in our work and share a passion for technology.

SDT205 – Intermediate IT/VoIP Support Technician

Job Type: Full-time, Permanent

Job Location: 135 Kent Street, Charlottetown

Recommended Experience: 2+ years of professional VoIP technical support

Compensation: Hourly wage from $20.00 to $23.00 + health benefits plan

Application

Our current requirement is for one (1) Intermediate IT/VoIP Support Technician to start in 2026-Q4.
Only regional applicants will be considered for this position.
We will endeavor to contact qualified candidates within five (5) business days to schedule an interview.

Tagged as: 22221

Essential Skills:

Adaptability

Computer Use

Problem Solving

Working with Others

Soft Skills:

Attention to Detail

Effective Communication

Service Oriented

Time Management

Hard Skills:

Telecom Services

Troubleshooting

Languages:

English

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