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Added 53 mins ago
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Family Practitioner, Forensic Assertive Community Treatment (FACT), Forensic Psychiatric Regional Clinics - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
BC Mental Health & Substance Use Services (BCMHSUS), as part of the provincial mental health services continuum, provides a diverse range of specialized, "one-of-a-kind" tertiary mental…
Added 53 mins ago
Surveyor - MEC & Existing Ship Surveys
Lloyds Register
Halifax, NS
Assess and recommend appropriate time and value for work undertaken for external clients, assisting in determining the most suitable fee and cost structure.
Added 9 hours ago
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Client Advisor Intern
Royal Bank of Canada
Ajax, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 9 hours ago
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Paid Services Beauty Advisor - Part Time
sephora.com
Toronto, ON
- $19.7 to $23.2 CAD / hour
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 10 hours ago
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Investment Funds Advisor Assistant
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Vancouver, BC
- Full-time
Ensuring compliance and regulatory adherence of client portfolios and trades
Added 13 hours ago
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Vice-président(e), tarification / VP, Underwriting
Reinsurance Group of America, Incorporated
Toronto, ON · Montreal, QC · Canada, Toronto, RGA Re
- Full-time
Added 13 hours ago
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Americas Marketing Lead - Transport
Arup
Toronto, ON
- Full-time
The Americas Marketing Lead - Transport is a critical role within the context of Arup’s client and market focus, acting as an advisor to the businesses (Rail, Aviation, Roads and Streets,…
Added 13 hours ago
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Associate Financial Advisor
CIBC
Fort St. John, BC · Fort Saint John
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 13 hours ago
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Quick Lane Service Advisor
Capital Automotive Group
Regina, SK · Ford Regina New
- Full-time
Capital Ford Lincoln Regina is looking for a Quick Lane Service Advisor to join our team!
Added 15 hours ago
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Client Advisor - Casual
Royal Bank of Canada
London, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 15 hours ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Ucluelet, BC
Westland Insurance Group Ltd has an exciting opportunity for a Trainee, Insurance Advisor at our Ucluelet, BC office. Do you love to provide exceptional client service? If so, you will love…
Added 15 hours ago
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Client Advisor Intern
RBC
Ajax, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 15 hours ago
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Pharmacy Technician - Squamish General Hospital
Fraser Health
North Vancouver, BC
- Part-time
We currently have an exciting Part Time opportunity for a Pharmacy Technician to join our team at Squamish General Hospital located in Squamish, BC.
Added 15 hours ago
Bilingual Wealth Management Intern (Student/New Grad)
The Canada Life Assurance Company
Montreal, QC
…sales team to focus on generating new sales and growing the advisor base. You will also be part of supporting the implementation of multiple territory business…
Added 16 hours ago
Finance Strategic Business Advisor
University of Saskatchewan
Saskatoon, SK
As a Finance Strategic Business Advisor (SBA), we partner with colleges and units across campus to support strategic finance initiatives focused on the University Plan 2025 in being the…
Added 16 hours ago
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Investment Funds Advisor Assistant
RBC
Vancouver, BC
- Full-time
Ensuring compliance and regulatory adherence of client portfolios and trades
Added 16 hours ago
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Client Services Assistant
BMO
Newmarket, ON
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 17 hours ago
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Lead, Client Services - Bilingual (Hybrid)
Broadridge
Toronto, ON
- Full-time
Experience building client relationships and acting as a business partner and trusted advisor.
Added 17 hours ago
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HR Business Partner
Stantec
Calgary, AB
- Full-time
…our passionate, collaborative, and results-driven team. As part of our HR Client Services (HRCS) team, the HR Business Partner will be supporting leaders and employees throughout our…
Added 17 hours ago
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Paid Services Beauty Advisor - Part Time
Sephora
Toronto, ON
- $19.7 to $23.2 CAD / hour
- Part-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 18 hours ago
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Associate (National Advisory Desk)
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Toronto, ON
- Full-time
Reporting to the Senior Manager, Ontario, the Associate is an administrative and client-facing role that moves client households from advisors into NAD. The Associate builds and submits…
Added 18 hours ago
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Technical Specialist, Wastewater Treatment
AECOM
Markham, ON · Mississauga, Ontario
- $200,000 to $250,000 CAD / year
- Full-time
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Added 18 hours ago
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Graphic Designer
Canaccord Genuity Group Inc.
Toronto, ON
- Full-time
…established brand systems. A significant focus will be supporting Advisor Marketing, partnering with Advisor Marketing Managers to create polished advisor and client-facing materials across…
Added 18 hours ago
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Wealth Advisor - Orangeville/Newmarket
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
…Achieve more with their money and their lives. At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you…
Added 18 hours ago
Regional Quality Manager
GHD Group Pty Ltd
Toronto, ON
Become part of our global network of skilled engineers, scientists, auditors, planners and environmental specialists, all working together to leave this world better than we found it.

Closed listing

Starport Managed Services

Director of Client Accounts

Toronto, ON, Canada

Compensation: compensation package from $95,000 to $120,000 + health benefits plan · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Compensation: compensation package from $95,000 to $120,000 + health benefits plan
Job type: Full-time
Closing date: Mar 24, 2027
Experience: Recommended Experience: 5+ years of professional technical consulting and leadership
Posting language: English
Posted: Sep 25, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Summary

We are looking for a service-oriented Managed IT Services Director of Client Accounts who can lead strategic client relationships, guide IT strategy/budget planning and act as a trusted advisor to a portfolio of clients. Reporting to the Chief Client Officer, you will manage a portfolio of clients and lead a team of 4-8 IT Support Technicians. This hybrid role involves working from our mid-town Toronto office, client sites and remotely. The ideal candidate will be dedicated to delivering an exceptional client experience, strengthening client retention, identifying opportunities to grow existing accounts and coaching a team to exceed targets and client expectations.

What You Will Be Doing

Technology Management

· Work strategically with clients and internal subject matter experts to build client scorecards, multi-year IT roadmaps and budget plans that align technology investments with client business objectives

· Collaborate with the Client Support Manager to ensure clients receive timely and accurate product updates, quotes and order fulfillment

· Lead client-facing project communications and provide strategic oversight to ensure projects support client business priorities, technology roadmaps and long-term account objectives with operational support from the Client Support Manager

Client Management

· Ensure best practices and proactive planning for client environments, including regular review of risks, lifecycle needs, budget priorities and opportunities to improve client retention

· Follow up with clients, provide feedback and resolve issues

· Deliver and conduct regular strategic scorecard reviews and develop client roadmaps to meet business objectives

· Identify and position solutions that align with client business objectives, strengthen retention and grow revenue within assigned accounts

· Develop and maintain strategic client relationships through executive-level calls, meetings, business reviews and client events

· Prepare client quotations, proposals and presentations

· Work collaboratively with the Client Support Manager to ensure seamless procurement, renewals and vendor coordination for client needs

· Collaborate with Finance to monitor and support client account management

Team Management

· Empower experienced team members to leverage their expertise and manage client outcomes independently, providing coaching, strategic guidance and escalation support where needed

· Partner with team members to balance project delivery, client priorities and daily operational demands, ensuring focus on the highest-value activities for clients and the business

· Build strong team morale while maintaining a commitment to quality, integrity, accountability, client retention and strategic account outcomes

· Lead hiring, training, mentoring and disciplinary processes while coaching team members to communicate professionally, identify client needs and support trusted-advisor relationships

· Oversee service tickets, client IT documentation and daily time records

· Monitor team resource availability, absences and certifications

· Recommend and implement process improvements

· Work collaboratively with team members, Directors and Client Support Manager to discuss best practices and balance workloads

· Occasional (infrequent) short-span national/international travel as required

· Occasional after-hours and on-call work as required

Who You Are

· Proactive and service-oriented professional with a passion for technology, client satisfaction, strategic client relationships and trusted-advisor service

· Skilled and tech-savvy communicator with strong business acumen and the ability to connect IT Strategy, risk, budget planning and business outcomes

· Supportive team player with a strong team-first mentality

· Organized, efficient and goal focused, while maintaining a high level of integrity and ownership for client retention, satisfaction and account growth

· A self-starter with a keen sense of ownership and accountability

· Committed to ongoing professional development

· Willing leader who inspires, mentors and motivates your team

What You Need

· 5+ years working as an IT Leader or comparable role in IT Services or SMB space

· Ability to explain IT solutions in nonexpert terms and relate their value to a client's business objectives, risk profile, budget priorities and long-term IT strategy

· Experience with IT concepts, tools and solutions (Cloud, Network, Cybersecurity, BCDR, Microsoft 365 & Azure, Google Workspace, WatchGuard, Lenovo, ConnectWise, IT Glue, ScalePad, etc.)

· Experience with evaluation, adoption or integration of AI-enabled business solutions is an asset

· Experience preparing strategic business reviews, presentations, proposals, quotes and budget recommendations for clients

· Experience managing projects with multiple resources both internal and external

· Strong end-user computer skills and basic accounting knowledge

· Working knowledge of CRM tools and ticketing systems such as ConnectWise an asset

· Excellent proficiency in English - both spoken and written

· Degree or Diploma in Information Technology, Computer Science, Business Management or equivalent professional experience in IT strategy, client advisory, account management or business leadership

· Valid Driver’s License and full access to a reliable all-season vehicle

· All Starport candidates/employees must pass a security background check (to be completed annually)

Who We Are

Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada. Our growing team of more than 70 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 175 small and medium-sized businesses in major Canadian cities and across North America.

Our management team has actively developed a strong reputation with a wide range of industries, expanding services to include a security operations center, data center facilities, a new Calgary team in the emerging Alberta market and a service desk team based out of Prince Edward Island. Each team member contributes to Starport’s success with a rich range of experience from diverse professional and technical backgrounds. As part of the Lyra Technology Group (http://www.lyratechgroup.com/), we are uniquely positioned to extend cross-selling opportunities to the North America and global business communities.

We take pride in our work and share a passion for technology. Please visit www.starport.ca for further information.

CM600 – Director of Client Accounts

Job Type: Full-time, Permanent

Job Location: 65 Overlea Boulevard, Toronto, Ontario

Recommended Experience: 5+ years of professional technical consulting and leadership

Compensation: compensation package from $95,000 to $120,000 + health benefits plan

Please forward inquiries and resumes to careers@starport.ca.

Application

Our current requirement is for one (1) Director of Client Accounts to start in 2026-Q4.
Only regional applicants will be considered for this position.
We will endeavor to contact qualified candidates within five (5) business days to schedule an interview.

About employer

More about this job

Responsibilities

Lead strategic relationships and IT planning for a portfolio of clients, including roadmaps, budgets, project oversight, account growth, and retention. Manage and coach a team of 4–8 IT Support Technicians while overseeing service quality, client outcomes, and operational processes.

Requirements

Requires 5+ years as an IT leader or in a comparable IT services or SMB role, with experience advising clients, managing projects, and preparing strategic reviews, proposals, and budget recommendations. Candidates need strong communication and business skills, familiarity with IT solutions and tools, and a relevant degree, diploma, or equivalent professional experience; a valid driver’s license and reliable vehicle are also required.

Skills

IT Strategy
Budget Planning
Account Growth
Client Retention
Team Leadership
Project Management
Client Presentations
Proposal and Quotation Preparation
Cloud Computing
Network Administration
Cybersecurity
Business Continuity and Disaster Recovery
Microsoft 365 and Azure
Google Workspace
CRM and Ticketing Systems

Benefits

Health Benefits Plan

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
IT Strategy
Client Account Management
Strategic Account Management
Client Retention
Account Growth
IT Roadmaps
Budget Planning
Client Scorecards
Project Management
Team Leadership
Cloud
Networking
Cybersecurity
Business Continuity and Disaster Recovery
Microsoft 365
Microsoft Azure
Google Workspace
WatchGuard
Lenovo
ConnectWise
IT Glue
ScalePad
AI-Enabled Business Solutions
CRM
Ticketing Systems
Vendor Coordination
Procurement
Service Desk
IT Documentation

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