ERP Training Specialist

Company Description Startec Thermal and Process, founded in 1976, is a trusted provider of industrial refrigeration equipment and modular gas process solutions across North America. The company delivers integrated design engineering, equipment fabrication, and maintenance services to a wide range of industrial operators and project teams.

Role Description The ERP Training Specialist is a contract role responsible for developing training on ERP (D365) software and related business processes to ~200 Startec team members. Training will be delivered by in-house subject matter experts or Train the trainer. Your role would be to develop the content they'll use to train our users. This hybrid position is based in Calgary, AB, with a combination of on-site work and some work-from-home flexibility. Day-to-day responsibilities include assessing training needs, creating learning materials and user guides. The specialist will support end users in adoption of new or updated ERP modules, troubleshoot user issues, and collaborate with business and IT stakeholders to ensure processes are clearly documented and consistently followed. The role also involves gathering feedback to refine training content, supporting sustainment of content, continuous improvement of ERP materials, and helping measure the effectiveness of training initiatives.

Qualifications

• Strong understanding of Enterprise Resource Planning (ERP) concepts and hands-on experience with ERP software.
• Knowledge of Business Process and Business Process Improvement, with the ability to map workflows and identify optimization opportunities.
• Solid Analytical Skills to interpret data, diagnose user issues, and propose practical training or process solutions.
• Experience designing and delivering training programs, including creation of manuals, job aids, and digital learning content.
• Effective communication and presentation content development skills, with the ability to explain technical concepts in clear, accessible language.
• Proven ability to work collaboratively with cross-functional teams in operations, engineering, finance, and IT.
• Comfort with hybrid work arrangements, managing time and priorities both on-site and remotely.
• Relevant certificate or education in training content development.
• Experience in industrial, energy, or manufacturing environments is an asset.