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Startec

ERP Training Specialist (Contract)

Calgary, AB, T2C 4R6, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Feb 1, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

ERP Training Specialist (Contract)

Turn Microsoft D365 processes into clear training that people can use.

LOCATION

9423 Shepard Rd SE
Calgary AB T2C 4R6

REPORTS TO

Business Systems Manager

TEAM

Collaborates with operations, engineering, finance and IT

BUSINESS

Business Systems

Who you are

You know how to turn a business process into learning people can use at work. You bring hands-on ERP experience and build clear manuals, job aids and digital content that make technical steps easier to understand.

At Startec, you’ll develop D365 training content for approximately 200 team members. In-house subject matter experts will deliver the training through a train-the-trainer approach, using the materials you create. Your work will help users adopt new or updated modules and follow documented processes consistently.

You’ll join the Business Systems ERP project and collaborate with project management, engineering, production, aftermarket service, finance and IT. You’ll listen closely, ask practical questions and use feedback to develop and improve the learning materials people rely on.

What you bring

Required credentials and technical experience

Strong understanding of ERP concepts and hands-on experience with ERP software (Microsoft D365 experience would be preferred).
Experience designing and delivering training programs, including manuals, job aids and digital learning content.
Knowledge of business processes and business process improvement, including workflow mapping and identifying optimization opportunities.
Relevant certificate or education in training content development.

Communication, analysis and working approach

Analytical skills to interpret data, diagnose user issues and propose practical training or process solutions.
Clear communication and presentation content development skills that make technical concepts accessible.
Proven collaboration across operations, engineering, finance and IT, with the ability to manage time and priorities on site and remotely.

An asset: Experience in industrial, energy or manufacturing environments.

Contract and work arrangement

Hybrid role with on-site work and some work-from-home flexibility. Immediate start, with a contract through the end of May 2027.

Why Startec Thermal and Process

Founded in 1976, Startec is one of the most trusted names in fit-for-purpose thermal and process solutions. With a team of over 300, we offer full asset lifecycle services, including: upfront system engineering and design, equipment fabrication, maintenance, repair and optimization to organizations across North America.

We serve as specialist partners expanding the expertise and capacity of industrial operators, new project development teams, engineering firms, and equipment manufacturers.

Sectors of focus include oil & gas, renewable energy, mining, industrial gases, petrochemicals, data centers, food and beverage, cold storage, and recreational ice facilities.

What you’ll be responsible for

Training needs and content development

Training needs

Assess D365 and business process training needs with subject matter experts and business and IT stakeholders.

Learning materials

Create clear manuals, user guides, job aids, digital learning materials and presentation content for in-house subject matter experts and train-the-trainer delivery.

Business processes and user adoption

Process documentation

Map and clearly document high level workflows and business processes. Work with stakeholders to support consistent use and identify improvements.

End-user support

Support adoption of new or updated ERP modules. Troubleshoot user issues, interpret data and propose practical training or process solutions.

Training effectiveness and sustainment

Feedback and content sustainment

Gather user and stakeholder feedback, help measure training effectiveness and use the findings to refine learning materials. Establish a system for ongoing maintenance and continuous improvement of ERP training content as modules and processes change.

We offer competitive wages, training, flexible, dynamic, and exciting work environment.

We thank you for your application and interest in our organization. Only those candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Develop and maintain comprehensive training materials for Microsoft D365, including manuals, job aids, and digital content. Collaborate with subject matter experts to support user adoption, document business processes, and refine training effectiveness through feedback.

Requirements

Requires hands-on experience with ERP software, specifically Microsoft D365, and a proven background in designing and delivering training programs. Candidates must possess strong analytical skills, the ability to map business workflows, and experience working across diverse departments like engineering and finance.

Skills

ERP software
Microsoft D365
Training program design
Instructional design
Workflow mapping
Business process improvement
Technical writing
Content development
Data analysis
Stakeholder management
Project collaboration
User support
Troubleshooting
Train-the-trainer
Process documentation

Benefits

Competitive wages
Training
Flexible work environment

Visa sponsorship

Not detected in the job text

Keywords

ERP
Microsoft D365
Training Specialist
Business Systems
Process Documentation
Workflow Mapping
Instructional Design
Digital Learning
User Adoption
Subject Matter Experts
Train-the-trainer
Business Process Improvement
Technical Communication
Manufacturing
Energy
Industrial
Project Management
Data Analysis
Contract
Hybrid

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