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Added 1 hour ago
BD
EXTERNAL - Temporary Client Services Technician (Chesley, Ontario)
Bluewater District School Board
Chesley, ON
- Temporary
The Client Service Technician provides support, assistance and training to Bluewater District School Board staff and students on using information and communication hardware and software.…
Added 1 hour ago
CC
Site Support Technician
Computershare Canada
Toronto, ON
- Full-time
The Site Support Technician provides technical support for a wide range of IT services and technologies, including troubleshooting and resolving hardware, software, and connectivity issues.…
Added 1 hour ago
RP
Maintenance Technician-1071 King
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Toronto, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a Maintenance Technician at Rhapsody Property Management, you'll be at the heart of what makes our communities thrive. Reporting directly to the Maintenance Supervisor, you'll play a…
Added 1 hour ago
BR
Carpenter & Quality Control Technician
Brookfield Residential
Calgary, AB
- Full-time
Serving as a front-line quality control role, The Carpenter & Quality Control Technician is responsible and accountable for auditing the compliance of buildings under construction for…
Added 1 hour ago
Red Seal Licensed Automotive Technician (Hourly)
Clutch Technologies Inc.
Halifax, NS
Clutch is looking for a Licensed Automotive Service Technician to join our team! A $3,000 signing bonus will be paid after the 3-month probationary period. We’re looking for all-star…
Added 1 hour ago
HVAC Technician
Reliance Home Comfort
Cambridge, ON
By joining Reliance as an HVAC Technician, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for…
Added 2 hours ago
RS
Guided Wave Ultrasonic Testing (GWUT) Technician
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- Full-time
Echo NDE is currently seeking an experienced Guided Wave Ultrasonic Testing Technician, to join our growing NDT team to support our operations out of Red Deer, AB.
Added 2 hours ago
MG
Ingénieur(e) d'usine / Plant Engineer
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- Full-time
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Added 2 hours ago
JS
Facilities Maintenance Technician
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Burlington, ON
- Full-time
The Facilities Maintenance Technician is responsible for ensuring the safe, reliable, and efficient operation of all building systems and facility-related equipment at JFE Shoji Power…
Added 2 hours ago
DA
Service Advisor
Davis Auto Group
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- Full-time
Exceptional customer service and verbal communication skills to develop relationships and ensure customer loyalty
Added 2 hours ago
DA
Service Advisor
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Exceptional customer service and verbal communication skills to develop relationships and ensure customer loyalty
Added 2 hours ago
RO
Mechanic
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- Full-time
Diagnoses and repairs vehicles and equipment, e.g. air suspension, hydraulic, air electric ramps, air brakes, propane systems and ignition systems. Performs maintenance work as required.…
Added 2 hours ago
J
Quality Technician
Jule
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- Full-time
The Quality Technician will monitor and improve the quality of our operational processes and outputs. The Quality Technician responsibilities include developing and implementing quality…
Added 2 hours ago
LM
Assistant(e) Clinique
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- Full-time
Important: Vous avez d'excellentes aptitudes en communication, vous parlez français et maîtrisez l'anglais de niveau intermédiaire en raison de la nature des tâches ou d'interactions avec…
Added 2 hours ago
EI
Service Clerk
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- Full-time
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Added 2 hours ago
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Maintenance Coordinator
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Founded in 1961, Miller Waste Systems is a proudly Canadian, family-owned company with 65 years of experience providing waste management and diversion services to municipalities,…
Added 2 hours ago
TS
Power HVAC Mechanic/Electrician Technician
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- Full-time
Heavy Duty Mechanic / Power & HVAC Service Technician (Level III or IV)
Added 2 hours ago
RP
Maintenance Technician-Odenak
Rhapsody Property Management Services
Ottawa, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a Maintenance Technician at Rhapsody Property Management, you'll be at the heart of what makes our communities thrive. Reporting directly to the Maintenance Supervisor, you'll play a…
Added 2 hours ago
MF
Technician, Broker Payroll
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Added 2 hours ago
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Aircraft Component Shop Technician - YOW
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Reporting to the Shop Supervisor, the Shop Technician is responsible for the repair and maintenance of aircraft parts and components.
Added 2 hours ago
E
Health, Safety, and Environment (HSE) Specialist
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…near-miss investigations, root cause analysis, and lessons learned communication. You will also provide coaching and practical guidance to employees, supervisors, and contractors to promote…
Added 2 hours ago
Combustion Technician - Fly in/Fly out - West Texas - White Tail Automation
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Added 2 hours ago
JS
Facilities Maintenance Technician
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
The Facilities Maintenance Technician is responsible for ensuring the safe, reliable, and efficient operation of all building systems and facility-related equipment at JFE Shoji Power…
Added 2 hours ago
MG
Tool Repair Technician
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MFM Limited Partnership is looking for an individual to join our team as a Tool Repair Technician in Fort McMurray, AB.
Added 3 hours ago
EM
commis à la paye et aux avantages sociaux
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- Full-time
Excellentes compétences en communication et en relations interpersonnelles pour interagir efficacement avec les membres de l'équipe et les employés.

Startec

Industrial Refrigeration Service Manager

Edmonton, AB, T6B 2N2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 4, 2027
Experience: An asset: 3–5 years of sales experience.
Posting language: English
Posted: Oct 6, 2026

Original job description

Service Manager

Lead service delivery, customer relationships, and team performance.

LOCATION

4403 – 68th Avenue NW
Edmonton, AB T6B 2N2

REPORTS TO

Operations Manager

TEAM

Refrigeration Mechanics and Leads,
Coordinators, and Administrators

BUSINESS

After Market Service

Who you are

Are you looking for a place to shine? Startec has an exciting opportunity for an experienced industrial refrigeration service manager. You will leverage your experience in sales, service management and your technical expertise to lead our expanding team of Everyday Mavericks through a transformational period.

Startec has always delivered more than technical services. We are expert partners who collaborate with clients to deliver strategic advice, planned maintenance, repairs, rebuilding, optimization and replacement services. You will help the team balance the need for growth with exemplary customer care over many years.

You’ll be joining a full-service engineering and equipment solutions partner with a collaborative culture, a commitment to excellence, a can-do attitude and an entrepreneurial spirit. We need a leader who embodies the culture and develops their team and systems to do the same.

What you bring

Required credentials and technical experience

Red Seal Journeyperson Refrigeration Mechanic certification.
Experience with ammonia or propane refrigeration.

Leadership and business skills

Strong leadership, team management, communication, and interpersonal skills.
Proven managerial experience, preferably with regional or multi-site responsibilities.
Excellent knowledge of business operations and processes.
Financial acumen and budgeting skills.
Willingness to travel within the region as required.

An asset: 3–5 years of sales experience.

Why Startec Thermal and Process

Founded in 1976, Startec is one of the most trusted names in fit-for-purpose thermal and process solutions. With a team of over 300, we offer full asset lifecycle services, including: upfront system engineering and design, equipment fabrication, maintenance, repair and optimization to organizations across North America.

We serve as specialist partners expanding the expertise and capacity of industrial operators, new project development teams, engineering firms, and equipment manufacturers.

Sectors of focus include oil & gas, renewable energy, mining, industrial gases, petrochemicals, data centers, food and beverage, cold storage, and recreational ice facilities.

What you’ll be responsible for

Key performance indicators (KPI) and their weightings.

Business Operations & Systems

40%

Day-to-Day Operations

Lead Refrigeration Mechanics and collaborate with the service coordinator. Improve service quality and customer satisfaction. Allocate resources effectively and oversee vehicle fleet maintenance. Manage service quality, technician performance, and training requirements.

Invoicing and Billing Management

Ensure accurate and timely invoicing and billing. Resolve discrepancies and customer issues with sales, customer service, and finance. Implement process improvements.

Customer Service & Experience

30%

Customer Relations

Engage in trade shows and seminars. Collaborate with Sales to secure contracts and build relationships. Assist customers, review feedback trends, and maintain service standards.

Customer Escalations

Handle and document customer complaints, recommend compensation, and explore service expansion opportunities.

People & Culture Management

20%

Team Leadership

Align staffing with budget and maintain Startec culture. Promote a collaborative environment and optimize non-billable hours.

Performance Management

Evaluate mechanics' performance, set improvement goals, and provide resources. Recognize achievements, address underperformance with PIPs, and support employee development and retention.

Compliance & Internal Controls

10%

Compliance

Monitor internal controls, ensure regulatory and safety compliance, and manage adherence to policies. Mediate or escalate issues as needed.

Technical Leadership

Stay informed on industry regulations and guide service teams to align with best practices.

Ready to apply?

All applicants must complete the TRAITS Behavioural Assessment when submitting their application.

Complete the TRAITS Assessment

We offer competitive wages, training, flexible, dynamic, and exciting work environment.

We thank you for your application and interest in our organization. Only those candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Service Manager will lead the refrigeration team, oversee daily service operations, and manage customer relationships to ensure high-quality service delivery. They are also responsible for financial performance, including invoicing, budgeting, and ensuring regulatory compliance across all service activities.

Requirements

Candidates must hold a Red Seal Journeyperson Refrigeration Mechanic certification and possess experience with ammonia or propane refrigeration systems. Strong leadership, business management skills, and the ability to travel within the region are required for this role.

Skills

Industrial refrigeration
Team leadership
Service management
Ammonia refrigeration
Propane refrigeration
Financial acumen
Budgeting
Customer relations
Performance management
Regulatory compliance
Technical expertise
Communication skills
Interpersonal skills
Business operations
Sales

Benefits

Competitive wages
Training

Visa sponsorship

Not detected in the job text

Keywords

Industrial Refrigeration
Red Seal Journeyperson
Ammonia
Propane
Service Management
Operations Management
Fleet Maintenance
Invoicing
Billing
Customer Service
Performance Management
Regulatory Compliance
Safety Compliance
Technical Leadership
Sales
Asset Lifecycle
Thermal Solutions
Process Solutions
Oil & Gas
Renewable Energy
Mining
Petrochemicals
Data Centers
Food and Beverage
Cold Storage
Recreational Ice Facilities
TRAITS Behavioural Assessment

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