Sales Administrator (Industrial Refrigeration)

Sales Administrator

Support industrial refrigeration sales through accurate quotes, customer care, and reliable information.

Who you are

You know how to keep industrial sales moving: understand the customer’s need, prepare the right information, and follow through on the details. As a Sales Administrator at Startec Thermal and Process, you’ll put your customer service skills to work supporting industrial refrigeration sales administration work from our Edmonton office.

You’ll help customers and the sales team move from an inquiry to a clear, accurate quote. Working with Account Representatives, Technicians, engineers, and estimators, you’ll gather information, maintain customer relationships, and keep sales records and reporting current. Your work helps customers make informed decisions and supports the team in generating revenue.

Our Everyday Mavericks bring initiative to practical work. In this role, that means responding promptly coordinating with colleagues, and taking responsibility for accurate information and dependable follow-through. You’ll balance customer requests and quotation work with the regular discipline of maintaining records, tracking sales activity, and updating agreements.

What you bring

Required experience and technical skills

• Proven experience as a Sales Administrator or in a similar role in an industrial environment.
• Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.

Customer service and working approach

• Strong written and verbal communication, including the ability to explain technical concepts to non-technical audiences.
• Excellent customer service and relationship-building skills.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.

An asset: In-depth knowledge of industrial systems, components, and applications.

Working conditions

This role is based at our Edmonton office and requires occasional travel to support client relationships and needs.

Why Startec Thermal and Process

Founded in 1976, Startec is one of the most trusted names in fit-for-purpose thermal and process solutions. With a team of over 300, we offer full asset lifecycle services, including: upfront system engineering and design, equipment fabrication, maintenance, repair and optimization to organizations across North America.

We serve as specialist partners expanding the expertise and capacity of industrial operators, new project development teams, engineering firms, and equipment manufacturers.

Sectors of focus include oil & gas, renewable energy, mining, industrial gases, petrochemicals, data centers, food and beverage, cold storage, and recreational ice facilities.

What you’ll be responsible for

Customer Relationship Management

Build strong relationships with customers, including facility managers. Understand their needs and preferences, communicate regularly, and provide timely support and guidance.

Customer Engagement

Respond promptly to customer inquiries, concerns, and requests. Provide product information and tailored solutions, ensuring customer satisfaction throughout the sales process.

Quotes and Proposal Development

Prepare accurate, comprehensive quotes and proposals from customer specifications and project requirements. Gather quoting information with engineers, estimators, and other internal teams. Provide sales and quotation support to Account Representatives, customers, and Technicians.

Product Presentations and Service Agreements

Prepare presentations showing the value and benefits of industrial solutions for the sales team. Monitor and update clients’ annual service agreements.

Sales Coordination and Reporting

Coordinate communication and support with the sales team. Update customer information and sales activities in the CRM, and maintain client databases. Provide regular sales and metrics reports, track sales performance, and assist with sales target forecasting.

Lead Identification and Market Opportunities

Identify and qualify leads. Monitor agency websites for requests for proposals (RFPs) and requests for quotations (RFQs). Gather and analyze market data to identify opportunities and areas for growth.

Ready to apply?

All applicants must complete the TRAITS Behavioural Assessment when submitting their application.

Complete the TRAITS Assessment

We offer competitive wages, training, flexible, dynamic, and exciting work environment.

We thank you for your application and interest in our organization. Only those candidates selected for an interview will be contacted.