Technical Support Specialist

Company Description Startech Business Systems (Startech IT Services) is a leading IT services provider trusted by businesses across Calgary for over 38 years. The company supports organizations in all industries with high-quality hardware, software, and managed IT solutions tailored to their needs. Startech is an authorized reseller for major technology brands such as HP®, Dell®, Lenovo®, and SonicWall®, acquiring products directly from manufacturers. Through its StarCare Reachout Program, Startech offers customizable IT service packages designed to optimize how companies use and improve their IT environments. The team is known for strong customer service, deep technical expertise, and a commitment to reliable, results-driven support.

Role Description The Technical Support Specialist is a full-time, on-site role based in Calgary, AB. This position is responsible for providing front-line technical assistance to business clients, including diagnosing and resolving hardware, software, and network issues. Day-to-day tasks include responding to support tickets and phone inquiries, troubleshooting system problems, installing and configuring devices, and escalating complex issues to senior technical staff when necessary. The role also involves documenting solutions, maintaining accurate records of service activities, and contributing to knowledge base materials. The Technical Support Specialist works closely with customers to ensure timely resolution, clear communication, and a high level of satisfaction with Startech’s IT services.

Qualifications

• Strong technical support skills, including hands-on experience with hardware, software, and basic networking.
• Analytical skills for diagnosing issues, interpreting error messages, and identifying effective solutions.
• Customer support and customer satisfaction focus, with the ability to communicate clearly and manage expectations professionally.
• Troubleshooting skills to systematically investigate problems and implement corrective actions.
• Familiarity with Windows operating systems, common business applications, and IT ticketing or help desk tools.
• Ability to work on-site in Calgary, AB, and collaborate effectively with team members and clients.
• Relevant post-secondary education in IT, Computer Science, or a related field, or equivalent practical experience.
• Industry certifications (e.g., CompTIA A+, Network+, Microsoft, or similar) are an asset.
• Strong organizational skills, attention to detail, and the ability to prioritize multiple tickets and tasks.