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Added 3 hours ago
AA
Spécialiste en Architecture PDP / PDP Architecture Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Do you have experience in knowledge management and structuring product lifecycle processes? Do you dream of shaping engineering in the aerospace industry and contributing to a major…
Added 3 hours ago
A
Senior Help Desk Specialist
Akkodis
Ottawa, ON
- Contract
Akkodis is seeking a Senior Help Desk Specialist to support a large-scale enterprise Microsoft and SharePoint environment within the Department of National Defence. This role supports…
Added 3 hours ago
FN
Senior IT Cloud Specialist
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
As Senior IT Cloud Specialist, you will be helping FNHA build a holistic cloud and application strategy, working with the teams in IMIT to deliver the cloud infrastructure and support…
Added 4 hours ago
SB
Technical Support Specialist
Startech Business Systems
Calgary, AB
- Full-time
Role Description The Technical Support Specialist is a full-time, on-site role based in Calgary, AB. This position is responsible for providing front-line technical assistance to business…
Added 4 hours ago
B
Server Support Specialist
BuzzClan
Regina, SK
- Contract
Windows Server configuration and administration
Added 4 hours ago
IG
Implementation Specialist
Insight Global
Toronto, ON
- From $40 CAD / hour
- Contract
We are looking for an Implementation / Configuration Specialist to support increased implementation volume during a busy sales period. This is a highly client-facing and technical role…
Added 4 hours ago
L
Salesforce Technical Architect with Revenue Cloud (RCA)
LTM
ON · Ontario, Canada
- $140,000 to $180,000 USD / year
- Full-time
Salesforce platform configuration and customization
Added 5 hours ago
R
ITAM Specialist
Raise
Saskatoon, SK
- Full-time
The ITAM Specialist will provide technical expertise for the implementation and ongoing development of ServiceNow Software Asset Management Pro (SAM Pro). The role will focus on ensuring…
Added 6 hours ago
T
GPU Infrastructure Specialist
TAIRC
Niagara-on-the-Lake, ON
- Volunteer
Optimize GPU utilization: Implement strategies for multi-GPU training, memory management, and load balancing.
Added 6 hours ago
JS
Payments Implementation Specialist - Canada
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Jonas Club Software is an industry leading club-first management platform built exclusively for private and member-driven clubs and designed to be the single source of club truth. Used by…
Added 7 hours ago
JC
Payments Implementation Specialist - Canada
Jonas Club Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Jonas Club Software is an industry leading club-first management platform built exclusively for private and member-driven clubs and designed to be the single source of club truth. Used by…
Added 8 hours ago
B
Configuration Support Specialist
Brooksource
Mississauga, ON
- Up to $25 CAD / hour
- Contract
We are seeking a Systems Configuration Support Specialist to support the day-to-day maintenance, configuration, and optimization of critical business applications within a financial…
Added 8 hours ago
KD
Temporary Part-Time HRIS Specialist (5 months)
Karis Disability Services
Waterloo, ON
- Part-time
…employee experience? Join Karis Disability Services as an HRIS Specialist and play a key role in optimizing HR systems, enhancing processes, and delivering meaningful insights that support…
Added 8 hours ago
CM
IT Support Specialist
CASA Mental Health
AB · Edmonton, AB
- Full-time
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation,…
Added 9 hours ago
MN
Test Engineer
Matchtech North America
AB · Alberta, Canada
- Contract
Ensure compliance with site safety, quality, configuration management, and permit‑to‑work requirements at all times.
Added 9 hours ago
SA
OT Cybersecurity Specialists
Shockwave Automation
Saskatoon, SK
- Full-time
We're hiring an OT Cybersecurity Specialist in Saskatoon. You will design, build and maintain the security of our clients' industrial control networks, working alongside our systems…
Added 9 hours ago
T
Technical Writer
TEEMA
North Vancouver, BC
- $41 to $54 CAD / hour
- Contract
Work with engineering, supply chain, configuration management, and project teams to gather and verify technical information.
Added 9 hours ago
MN
IT Field Support Specialist
Modern Niagara
Hamilton, ON · Vaughan, ON
- Full-time
The IT Field Support Specialist provides hands-on technology support to Modern Niagara’s construction teams, helping Project Managers, Superintendents, Forepersons, and site staff work…
Added 9 hours ago
MP
Payroll Specialist
MacEwen Petroleum Inc.
Maxville, ON
- Full-time
Reporting to the Director, Finance, The Payroll Specialist is responsible for the accurate, timely and confidential administration of full-cycle biweekly payroll for salaried and hourly…
Added 9 hours ago
AC
Acheteur Technique (BOM) | Technical Buyer (BOM)
Aston Carter
Montreal, QC
- $38 to $48 CAD / hour
- Contract
Familiarité avec les avis de modification dingénierie (Engineering Change Orders ECO) et les environnements sous contrôle de configuration.
Added 9 hours ago
AC
Acheteur Technique (BOM) | Technical Buyer (BOM)
Aston Carter
Montreal, QC
- $38 to $48 CAD / hour
- Contract
Familiarité avec les avis de modification dingénierie (Engineering Change Orders ECO) et les environnements sous contrôle de configuration.
Added 10 hours ago
CM
IT Support Specialist
CASA Mental Health
AB
- $30.05 to $37.23 CAD / hour
- Full-time
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation,…
Added 10 hours ago
GZ
Yardi Specialist
Gestion Zagora
AB · Edmonton, AB
- Full-time
Gestion Zagora is a growing real estate management company specializing in residential and commercial properties across Canada and the United States.
Added 10 hours ago
GZ
Yardi Specialist
Gestion Zagora
Toronto, ON
- Full-time
Gestion Zagora is a growing real estate management company specializing in residential and commercial properties across Canada and the United States.
Added 10 hours ago
GZ
Yardi Specialist
Gestion Zagora
Montreal, QC
- Full-time
Gestion Zagora is a growing real estate management company specializing in residential and commercial properties across Canada and the United States.

Startech Business Systems

Technical Support Specialist

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description Startech Business Systems (Startech IT Services) is a leading IT services provider trusted by businesses across Calgary for over 38 years. The company supports organizations in all industries with high-quality hardware, software, and managed IT solutions tailored to their needs. Startech is an authorized reseller for major technology brands such as HP®, Dell®, Lenovo®, and SonicWall®, acquiring products directly from manufacturers. Through its StarCare Reachout Program, Startech offers customizable IT service packages designed to optimize how companies use and improve their IT environments. The team is known for strong customer service, deep technical expertise, and a commitment to reliable, results-driven support.

Role Description The Technical Support Specialist is a full-time, on-site role based in Calgary, AB. This position is responsible for providing front-line technical assistance to business clients, including diagnosing and resolving hardware, software, and network issues. Day-to-day tasks include responding to support tickets and phone inquiries, troubleshooting system problems, installing and configuring devices, and escalating complex issues to senior technical staff when necessary. The role also involves documenting solutions, maintaining accurate records of service activities, and contributing to knowledge base materials. The Technical Support Specialist works closely with customers to ensure timely resolution, clear communication, and a high level of satisfaction with Startech’s IT services.

Qualifications

Strong technical support skills, including hands-on experience with hardware, software, and basic networking.
Analytical skills for diagnosing issues, interpreting error messages, and identifying effective solutions.
Customer support and customer satisfaction focus, with the ability to communicate clearly and manage expectations professionally.
Troubleshooting skills to systematically investigate problems and implement corrective actions.
Familiarity with Windows operating systems, common business applications, and IT ticketing or help desk tools.
Ability to work on-site in Calgary, AB, and collaborate effectively with team members and clients.
Relevant post-secondary education in IT, Computer Science, or a related field, or equivalent practical experience.
Industry certifications (e.g., CompTIA A+, Network+, Microsoft, or similar) are an asset.
Strong organizational skills, attention to detail, and the ability to prioritize multiple tickets and tasks.

Apply About employer

More about this job

Responsibilities

Provide front-line technical assistance to business clients by responding to support tickets and phone inquiries, diagnosing issues, and installing or configuring devices. Document service activities and solutions, contribute to knowledge base materials, and escalate complex issues while maintaining clear customer communication.

Requirements

Candidates should have hands-on experience supporting hardware, software, and basic networking, along with strong troubleshooting, analytical, organizational, and customer service skills. Familiarity with Windows, common business applications, and help desk tools is expected; relevant post-secondary education or equivalent practical experience is required, while industry certifications are an asset.

Skills

Technical Support
Hardware Troubleshooting
Software Troubleshooting
Basic Networking
Problem Diagnosis
Customer Support
Customer Communication
Ticket Management
Device Installation
Device Configuration
Windows Operating Systems
Business Applications
IT Ticketing Tools
Documentation
Prioritization
Knowledge Base Development

Visa sponsorship

Not detected in the job text

Keywords

Hardware
Software
Networking
Windows
Business Applications
IT Ticketing Tools
Help Desk
Technical Support
Troubleshooting
Customer Service
Support Tickets
Phone Support
Device Installation
Device Configuration
Error Messages
Service Documentation
Knowledge Base
CompTIA A+
CompTIA Network+
Microsoft Certifications
IT Services
Managed IT Solutions
HP
Dell
Lenovo
SonicWall

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