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Startech Business Systems

Technical Support Specialist

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Description Startech Business Systems (Startech IT Services) is a leading IT services provider trusted by businesses across Calgary for over 38 years. The company supports organizations in all industries with high-quality hardware, software, and managed IT solutions tailored to their needs. Startech is an authorized reseller for major technology brands such as HP®, Dell®, Lenovo®, and SonicWall®, acquiring products directly from manufacturers. Through its StarCare Reachout Program, Startech offers customizable IT service packages designed to optimize how companies use and improve their IT environments. The team is known for strong customer service, deep technical expertise, and a commitment to reliable, results-driven support.

Role Description The Technical Support Specialist is a full-time, on-site role based in Calgary, AB. This position is responsible for providing front-line technical assistance to business clients, including diagnosing and resolving hardware, software, and network issues. Day-to-day tasks include responding to support tickets and phone inquiries, troubleshooting system problems, installing and configuring devices, and escalating complex issues to senior technical staff when necessary. The role also involves documenting solutions, maintaining accurate records of service activities, and contributing to knowledge base materials. The Technical Support Specialist works closely with customers to ensure timely resolution, clear communication, and a high level of satisfaction with Startech’s IT services.

Qualifications

Strong technical support skills, including hands-on experience with hardware, software, and basic networking.
Analytical skills for diagnosing issues, interpreting error messages, and identifying effective solutions.
Customer support and customer satisfaction focus, with the ability to communicate clearly and manage expectations professionally.
Troubleshooting skills to systematically investigate problems and implement corrective actions.
Familiarity with Windows operating systems, common business applications, and IT ticketing or help desk tools.
Ability to work on-site in Calgary, AB, and collaborate effectively with team members and clients.
Relevant post-secondary education in IT, Computer Science, or a related field, or equivalent practical experience.
Industry certifications (e.g., CompTIA A+, Network+, Microsoft, or similar) are an asset.
Strong organizational skills, attention to detail, and the ability to prioritize multiple tickets and tasks.

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More about this job

Responsibilities

Provide front-line technical assistance to business clients by responding to support tickets and phone inquiries, diagnosing issues, and installing or configuring devices. Document service activities and solutions, contribute to knowledge base materials, and escalate complex issues while maintaining clear customer communication.

Requirements

Candidates should have hands-on experience supporting hardware, software, and basic networking, along with strong troubleshooting, analytical, organizational, and customer service skills. Familiarity with Windows, common business applications, and help desk tools is expected; relevant post-secondary education or equivalent practical experience is required, while industry certifications are an asset.

Skills

Technical Support
Hardware Troubleshooting
Software Troubleshooting
Basic Networking
Problem Diagnosis
Customer Support
Customer Communication
Ticket Management
Device Installation
Device Configuration
Windows Operating Systems
Business Applications
IT Ticketing Tools
Documentation
Prioritization
Knowledge Base Development

Visa sponsorship

Not detected in the job text

Keywords

Hardware
Software
Networking
Windows
Business Applications
IT Ticketing Tools
Help Desk
Technical Support
Troubleshooting
Customer Service
Support Tickets
Phone Support
Device Installation
Device Configuration
Error Messages
Service Documentation
Knowledge Base
CompTIA A+
CompTIA Network+
Microsoft Certifications
IT Services
Managed IT Solutions
HP
Dell
Lenovo
SonicWall

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