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Added 4 mins ago
Project Sales Executive
Fire safety and protection LLC
Cambridge, ON
$80,000 to $100,000 CAD / year
Full-time
We are seeking a dynamic and driven Project Sales Executive to join our team specializing in the sales of Fire Alarm and Sprinkler Systems. The ideal candidate will have a strong background…
Added 4 mins ago
Project Sales Executive
Fire safety and protection LLC
Windsor, ON
$80,000 to $100,000 CAD / year
Full-time
We are seeking a dynamic and driven Project Sales Executive to join our team specializing in the sales of Fire Alarm and Sprinkler Systems. The ideal candidate will have a strong background…
Added 4 mins ago
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Toronto, ON
Full-time
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Added 19 mins ago
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Full-time
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Added 33 mins ago
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Cambridge, ON
Full-time
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Toronto, ON
Full-time
Develop and executive a strategic sales plan in collaboration with senior sales leadership to drive partner acquisition and Assets Under Management (AUM) growth within Asian markets across…
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Myant Shared Service Corp.
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Full-time
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Added 49 mins ago
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ON · ON, Canada
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…businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is…
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$65,000 to $75,000 CAD / year
In this role, you will articulate our leading Corporate Governance and ESG solutions to global asset owners, asset managers and other financial institutions. This role combines technical…
Added 1 hour ago
Director, Revenue Operations
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Toronto, ON
Full-time
Reporting to the Senior Director, Finance and working closely with the Toronto Managing Partner, Executive Director, and Chief Financial Officer, this role provides end-to-end leadership of…
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Toronto, ON · Greater Toronto Area, Canada
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Ottawa, ON
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Montreal, QC
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Toronto, ON · North York, ON
$90,000 to $115,000 USD / year
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…Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the…
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Winnipeg, MB
…Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the…
Added 2 hours ago
Presales Solution Architect
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…costs, assumptions, and risks to technical, non-technical, and executive audiences. This position supports Xerox IT Solutions Canada’s vendor-agnostic, outcome-driven approach to designing…
Added 2 hours ago
Presales Solution Architect
Xerox
Toronto, ON · Ottawa, ON
…costs, assumptions, and risks to technical, non-technical, and executive audiences. This position supports Xerox IT Solutions Canada’s vendor-agnostic, outcome-driven approach to designing…
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State Street

Senior Client Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Senior Client Manager

Who we are looking for

Charles River focuses intently on delivering market leading and feature rich technology wrapped in an exceptional client service experience. As a Senior Client Manager, you will be responsible for client satisfaction, retention and growth by ensuring the effective delivery of Charles River IMS projects, support and services while working closely with client senior leaders to ensure strategic alignment and strong, long-term partnerships. Senior Client Managers serve a dual purpose – advocating for our clients within Charles River; and serving as a trusted advisor and direct point of contact for the client.

Why this role is important to us

As a Senior Client Manager, you will work closely with and influence both internal and client business leaders and decision makers. You will leverage your sharp organizational and strong interpersonal skills to ensure Charles River continues to deliver exceptional client service experiences, while advancing the goals of the organization.

What you will be responsible for

Charles River Client Managers are expected to actively manage a book of Charles River IMS accounts by:

Ensuring a high touch engagement model with clients, including regular onsite visits, project status calls and executive engagements

Developing relationships with senior client personnel to gain understanding of client strategy and CRD’s alignment to achieving their strategy

Sustaining a strong understanding of the Charles River IMS and keeping up-to-date with current functionality, offerings and upgrades

Maintaining frequent communication and collaboration with internal client account teams and business units

Establishing long-term, strategic objectives for each client and measure success against account plan goals
Maintaining awareness of market and industry trends and news relevant to CRD and client base
Proactively ensuring effective client issue resolution, project delivery, response to information requests, and collaboration with other CRD teams
Assisting the internal Sales team to identify and foster revenue opportunities including additional application modules and services, training or services

What we value

These skills will help you succeed in this role

Demonstrable strong communication and presentation skills including the ability to articulate and present issues, options and resolutions verbally and in writing

Ability to foster strong relationships across client organizations, with senior managers and key decision makers in large and small firms, including good personal and working relationships with end users

Strong analytical and problem-solving skills

Ability to multi-task and successfully manage simultaneous priorities

Proven organizational skills with attention to detail, including strong project management skills

Self-motivated with the ability to operate independently and as a member of a team

Education & Preferred Qualifications

BA/BS degree in Finance, Technology or relevant discipline
15 years’ experience within the Financial Services / Software industry, preferred experience in Relationship Management, Professional Services or similar functioning role

Additional requirements

Ability to travel to client sites 20% – 40% per calendar year

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

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More about this job

Responsibilities

The Senior Client Manager is responsible for ensuring client satisfaction, retention, and growth by managing a book of Charles River IMS accounts. They act as a trusted advisor to senior client leaders while advocating for client needs within the organization.

Requirements

Candidates should possess a bachelor's degree in Finance, Technology, or a relevant discipline. A minimum of 15 years of experience in the Financial Services or Software industry is preferred.

Skills

Strategic planning
Project management
Communication skills
Presentation skills
Analytical skills
Problem-solving
Financial services knowledge
Software industry knowledge
Account management
Stakeholder management
Business development
Interpersonal skills
Organizational skills
Strategic alignment

Benefits

Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Employee networks

Visa sponsorship

Not detected in the job text

Keywords

Charles River IMS
Client Management
Financial Services
Software Industry
Relationship Management
Professional Services
Account Management
Strategic Objectives
Project Delivery
Revenue Opportunities
Market Trends
Stakeholder Engagement
Business Development
Client Retention
Technology Solutions

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