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Added 8 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Nanaimo, BC
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 8 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Successful completion of IV contrast media injection course/experience highly recommended.
Added 8 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Successful completion of IV contrast media injection course/experience highly recommended.
Added 8 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Successful completion of IV contrast media injection course/experience highly recommended.
Added 8 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Successful completion of IV contrast media injection course/experience highly recommended.
Added 8 mins ago
R
Data Steward (18CCDB2)
Referment
Montreal, QC
- Full-time
Experience in data management, data governance or data stewardship, ideally in financial services or capital markets.
Added 8 mins ago
M
Bell Person
Marriott
Toronto, ON
- Part-time
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure…
Added 8 mins ago
PT SALES LEAD - ORCHARD PARK - CALL IT SPRING
The Aldo Group Inc / Le Groupe Aldo Inc.
Kelowna, BC
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 8 mins ago
ASSISTANT MANAGER - CALL IT SPRING - ORCHARD PARK
The Aldo Group Inc / Le Groupe Aldo Inc.
Kelowna, BC
As Assistant Store Manager, you’re the Store Manager’s right hand and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and…
Added 54 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 54 mins ago
W
Customer Service Manager - PT
Walmart
Sherwood Park, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 hour ago
WC
Self Checkout Attendant PT
Walmart Canada
Sherwood Park, AB
- Full-time
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 1 hour ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
Kirkland, QC
- Full-time
Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines to…
Added 1 hour ago
A
Restaurant Manager, Notch8
AccorHotel
Vancouver, BC
- Full-time
We are seeking a Restaurant Manager who brings presence, precision, and passion to lead daily operations, inspire teams, and deliver a consistently elevated guest experience reflective of…
Added 1 hour ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Penticton, BC
You have previous team management experience in a retail environment;
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
London, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
W
Self Checkout Attendant PT
Walmart
Sherwood Park, AB
- Part-time
Working as a Self‑Checkout Attendant at Walmart Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a…
Added 2 hours ago
W
(CAN) Overnight Assistant Manager
Walmart
Kirkland, QC
- Full-time
4. Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines…
Added 2 hours ago
PV
Keyholder
Pet Valu
Eagle Ridge, BC
- Part-time
At least 2 years of experience in retail or customer service
Added 2 hours ago
MS
merchandising manager PT
Michaels Stores
Pembroke, ON
- Part-time
Store - PEMBROKE, ONThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role…
Added 2 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 2 hours ago
P
Procurement & Supply Chain Analyst / Supply Chain Data Analyst (PSCA010)
Potenco
Canada
- Full-time
Minimum of five years of customer service experience, including interaction with internal or external stakeholders.
Added 2 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 2 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 2 hours ago
BA
Project Manager
Branch Audiovisual
Toronto, ON
- Full-time
The primary role of the Project Manager is to lead and oversee the planning, execution, and successful delivery of our audiovisual projects. From planning and resource allocation to client…

State Street

Senior Client Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Sep 29, 2026

Original job description

Senior Client Manager

Who we are looking for

Charles River focuses intently on delivering market leading and feature rich technology wrapped in an exceptional client service experience. As a Senior Client Manager, you will be responsible for client satisfaction, retention and growth by ensuring the effective delivery of Charles River IMS projects, support and services while working closely with client senior leaders to ensure strategic alignment and strong, long-term partnerships. Senior Client Managers serve a dual purpose – advocating for our clients within Charles River; and serving as a trusted advisor and direct point of contact for the client.

Why this role is important to us

As a Senior Client Manager, you will work closely with and influence both internal and client business leaders and decision makers. You will leverage your sharp organizational and strong interpersonal skills to ensure Charles River continues to deliver exceptional client service experiences, while advancing the goals of the organization.

What you will be responsible for

Charles River Client Managers are expected to actively manage a book of Charles River IMS accounts by:

Ensuring a high touch engagement model with clients, including regular onsite visits, project status calls and executive engagements

Developing relationships with senior client personnel to gain understanding of client strategy and CRD’s alignment to achieving their strategy

Sustaining a strong understanding of the Charles River IMS and keeping up-to-date with current functionality, offerings and upgrades

Maintaining frequent communication and collaboration with internal client account teams and business units

Establishing long-term, strategic objectives for each client and measure success against account plan goals
Maintaining awareness of market and industry trends and news relevant to CRD and client base
Proactively ensuring effective client issue resolution, project delivery, response to information requests, and collaboration with other CRD teams
Assisting the internal Sales team to identify and foster revenue opportunities including additional application modules and services, training or services

What we value

These skills will help you succeed in this role

Demonstrable strong communication and presentation skills including the ability to articulate and present issues, options and resolutions verbally and in writing

Ability to foster strong relationships across client organizations, with senior managers and key decision makers in large and small firms, including good personal and working relationships with end users

Strong analytical and problem-solving skills

Ability to multi-task and successfully manage simultaneous priorities

Proven organizational skills with attention to detail, including strong project management skills

Self-motivated with the ability to operate independently and as a member of a team

Education & Preferred Qualifications

BA/BS degree in Finance, Technology or relevant discipline
15 years’ experience within the Financial Services / Software industry, preferred experience in Relationship Management, Professional Services or similar functioning role

Additional requirements

Ability to travel to client sites 20% – 40% per calendar year

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

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More about this job

Responsibilities

The Senior Client Manager is responsible for ensuring client satisfaction, retention, and growth by managing a book of Charles River IMS accounts. They act as a trusted advisor to senior client leaders while advocating for client needs within the organization.

Requirements

Candidates should possess a bachelor's degree in Finance, Technology, or a relevant discipline. A minimum of 15 years of experience in the Financial Services or Software industry is preferred.

Skills

Strategic planning
Project management
Communication skills
Presentation skills
Analytical skills
Problem-solving
Financial services knowledge
Software industry knowledge
Account management
Stakeholder management
Business development
Interpersonal skills
Organizational skills
Strategic alignment

Benefits

Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Employee networks

Visa sponsorship

Not detected in the job text

Keywords

Charles River IMS
Client Management
Financial Services
Software Industry
Relationship Management
Professional Services
Account Management
Strategic Objectives
Project Delivery
Revenue Opportunities
Market Trends
Stakeholder Engagement
Business Development
Client Retention
Technology Solutions

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