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Added 5 mins ago
Territory Manager_CA
Brandt Group of Companies
Ponoka, AB
Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager for our Ponoka Agriculture location.
Added 18 mins ago
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
Internship
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 18 mins ago
Business Development Manager
Jenni Byrne + Associates
Canada
Full-time
…complex business challenges. We are looking for a Business Development Manager to connect prospective clients with our senior…
Added 18 mins ago
Manager Credit Risk Management (Full Time 12 Month Contract)
IG Wealth Management
MB · Manitoba, Canada
Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 18 mins ago
Branch Manager
Gerrie Electric Wholesale Ltd.
Welland, ON
$90,000 to $110,000 CAD / year
Full-time
Strong sales, business development, and customer relationship management skills.
Added 18 mins ago
Sales Manager, Velocity SMB Grower (Canada)
Stripe
Toronto, ON
Full-time
…driving substantial growth across the region. As a First Line Manager leading a team of 6 Account Executives focused on portfolio expansion ("Grower" roles), you will serve as a key…
Added 18 mins ago
Branch Manager
Gerrie Electric Wholesale Ltd.
Mississauga, ON
$90,000 to $110,000 CAD / year
Full-time
Strong sales, business development, and customer relationship management skills.
Added 19 mins ago
Senior Development Coordinator, Western Canada
Choice Properties
Vancouver, BC
Full-time
…its portfolio through high quality transactions, strategic development and active property management. We mainly focus on necessity-based retail, and high-quality industrial and mixed-use…
Added 19 mins ago
Senior Account Manager
Sourceability
Canada
We are looking for a dynamic Senior Account Manager to become a vital part of our vibrant Sales team. This role is primarily remote, with occasional travel to our Montreal office. Join the…
Added 19 mins ago
Senior Manager Global Internal Audit and Internal Controls
Circle K
Laval, QC
Full-time
Support the development of reporting materials for executive management and the Audit Committee.
Added 19 mins ago
Senior Client Accountant
The Maples Group (Financial Services)
Montreal, QC
Full-time
…with an investment bank, trust services company, investment manager or fund administrator will be an…
Added 19 mins ago
Customer Care Representative - Day shift (Monday to Friday 8:00-16:00)
Baxter International Inc.
Mississauga, ON
Full-time
Participate in ongoing training and development to improve customer service skills and product knowledge
Added 35 mins ago
Sr Product Marketing Manager
Univar Solutions
Toronto, ON
As the Senior Product Marketing Manager for Personal Care, you will own and drive P&L performance for Univar Solutions’ Dow Personal Care portfolio in North America, Dow silicones and Dow…
Added 35 mins ago
Lead Compliance & Operational Risk Officer, Vice President
Wells Fargo
Toronto, ON
Full-time
Operate as a dedicated and embedded Subject Matter Expert (SME) and designated point of contact (‘relationship manager’) for senior leadership. The primary mandate for the team is to be…
Added 35 mins ago
League Manager - Part-Time (Winnipeg)
Brodie Rec League
Winnipeg, MB
Part-time
The League Manager runs a Brodie location end to end. On game night, you lead a floor crew and are accountable for every game starting on time, on brand and to the Brodie Standard. The rest…
Added 35 mins ago
On Premise Trade Marketing Manager - Food Service & Vending
Red Bull
Toronto, ON
Full-time
The On Premise Trade Marketing Manager – food service and vending is the lead Trade Marketing role for the food service and vending segment within the Canadian On Premise organization. This…
Added 49 mins ago
Manager, National Tax Services
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Winnipeg, MB
Full-time
Make an impact with our National Tax Services Group as a Manager. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success…
Added 49 mins ago
Training Superintendent
Equinox Gold Corp.
Geraldton, ON
Full-time
Reporting to the Health, Safety, Security Training Manager, the Training Superintendent leads the site's training function and is accountable for the strategy, governance, delivery, and…
Added 49 mins ago
Capital Projects Manager
City of Dawson Creek
Dawson Creek, BC
Full-time
…Technologist to join our management team as Capital Projects Manager in a full-time, permanent position. Reporting to the Director of Development Services or designate, the successful…
Added 49 mins ago
Manager, Assurance & Accounting
ACCA Careers
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Full-time
Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 49 mins ago
Manager, Assurance and Accounting
ACCA Careers
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Full-time
Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals is dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 50 mins ago
Business Development Representative for a VC Firm - (US & Europe Markets)
Purple Sales Solutions Inc.
Toronto, ON
Full-time
Managing day-to-day activities in sales tools to track your business development results while reporting daily progress to your manager.
Added 50 mins ago
Marketing Manager
Sapling Financial Consultants
Toronto, ON
Full-time
…2025 Workplace Wellness Award in the category of Learning & Development – Wellness Initiatives, as well as being ranked among Canada’s Top Growing Companies by The Globe and Mail’s Report…
Added 50 mins ago
Peer Specialist - Lynx/Early Psychosis Intervention - Internal
Canadian Mental Health Association-Haliburton, Kawartha, Pine Ridge
Cobourg, ON
Part-time · Temporary
…of mental health, peer support is a beneficially supportive relationship between people who have a lived experience in…
Added 1 hour ago
Resident Manager (3 Month Contract)
Centurion Asset Management Inc.
Kelowna, BC
Full-time · Contract
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…

State Street

Senior Client Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Senior Client Manager

Who we are looking for

Charles River focuses intently on delivering market leading and feature rich technology wrapped in an exceptional client service experience. As a Senior Client Manager, you will be responsible for client satisfaction, retention and growth by ensuring the effective delivery of Charles River IMS projects, support and services while working closely with client senior leaders to ensure strategic alignment and strong, long-term partnerships. Senior Client Managers serve a dual purpose – advocating for our clients within Charles River; and serving as a trusted advisor and direct point of contact for the client.

Why this role is important to us

As a Senior Client Manager, you will work closely with and influence both internal and client business leaders and decision makers. You will leverage your sharp organizational and strong interpersonal skills to ensure Charles River continues to deliver exceptional client service experiences, while advancing the goals of the organization.

What you will be responsible for

Charles River Client Managers are expected to actively manage a book of Charles River IMS accounts by:

Ensuring a high touch engagement model with clients, including regular onsite visits, project status calls and executive engagements

Developing relationships with senior client personnel to gain understanding of client strategy and CRD’s alignment to achieving their strategy

Sustaining a strong understanding of the Charles River IMS and keeping up-to-date with current functionality, offerings and upgrades

Maintaining frequent communication and collaboration with internal client account teams and business units

Establishing long-term, strategic objectives for each client and measure success against account plan goals
Maintaining awareness of market and industry trends and news relevant to CRD and client base
Proactively ensuring effective client issue resolution, project delivery, response to information requests, and collaboration with other CRD teams
Assisting the internal Sales team to identify and foster revenue opportunities including additional application modules and services, training or services

What we value

These skills will help you succeed in this role

Demonstrable strong communication and presentation skills including the ability to articulate and present issues, options and resolutions verbally and in writing

Ability to foster strong relationships across client organizations, with senior managers and key decision makers in large and small firms, including good personal and working relationships with end users

Strong analytical and problem-solving skills

Ability to multi-task and successfully manage simultaneous priorities

Proven organizational skills with attention to detail, including strong project management skills

Self-motivated with the ability to operate independently and as a member of a team

Education & Preferred Qualifications

BA/BS degree in Finance, Technology or relevant discipline
15 years’ experience within the Financial Services / Software industry, preferred experience in Relationship Management, Professional Services or similar functioning role

Additional requirements

Ability to travel to client sites 20% – 40% per calendar year

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

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More about this job

Responsibilities

The Senior Client Manager is responsible for ensuring client satisfaction, retention, and growth by managing a book of Charles River IMS accounts. They act as a trusted advisor to senior client leaders while advocating for client needs within the organization.

Requirements

Candidates should possess a bachelor's degree in Finance, Technology, or a relevant discipline. A minimum of 15 years of experience in the Financial Services or Software industry is preferred.

Skills

Strategic planning
Project management
Communication skills
Presentation skills
Analytical skills
Problem-solving
Financial services knowledge
Software industry knowledge
Account management
Stakeholder management
Business development
Interpersonal skills
Organizational skills
Strategic alignment

Benefits

Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Employee networks

Visa sponsorship

Not detected in the job text

Keywords

Charles River IMS
Client Management
Financial Services
Software Industry
Relationship Management
Professional Services
Account Management
Strategic Objectives
Project Delivery
Revenue Opportunities
Market Trends
Stakeholder Engagement
Business Development
Client Retention
Technology Solutions

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