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Added 7 mins ago
Business Solutions Manager, Occupational Health & Specialty
Lifemark Health Group
Brampton, ON
$100,000 to $120,000 CAD / year
Full-time
The Business Solutions Manager serves as the primary strategic partner between Occupational Health and Specialty Programs and the Technology and Analytics organization. Reporting to the…
Added 7 mins ago
Business Solutions Manager, Occupational Health & Specialty
Lifemark Health Group
Toronto, ON · North York, ON
$100,000 to $120,000 CAD / year
Full-time
The Business Solutions Manager serves as the primary strategic partner between Occupational Health and Specialty Programs and the Technology and Analytics organization. Reporting to the…
Added 8 mins ago
Integrated Mission Manager
The Salvation Army Canada and Bermuda Territory
Salmon Arm, BC · New Hope Community Church - Salmon Arm- Family Services
Full-time
Participate in strategic planning and development for the MU, ensuring CS’s is meeting strategic goals and outcomes and that mission is integrated across the MU (church and community)
Added 24 mins ago
Human Resources Business Partner
OSL Retail Services Inc
Mississauga, ON
Other
2+ years of work experience in a strategic partnership Human Resources role
Added 24 mins ago
Director of Rooms Division (Full-Time)
AccorHotel
Ottawa, ON
Full-time
The Director of Rooms Division is a key member of the Executive Committee and serves as the strategic and operational leader for all Rooms Division functions. This role is responsible for…
Added 37 mins ago
Manager, Promotions, Experience, & Fundraising Events
Toronto Blue Jays
Toronto, ON
Full-time
Partner with the Sr. Manager, Promotions & Experience to translate strategic objectives into detailed event plans, timelines, and resource requirements
Added 39 mins ago
Senior Program Manager
Jack Morton Worldwide
Oakville, ON
Working in close partnership with Account Directors and clients, the Senior Program Manager supports strategic account growth while leading seamless, end-to-end program execution. This role…
Added 53 mins ago
Manager, Promotions, Experience & Fundraising Events
Toronto Blue Jays
Toronto, ON
Full-time
Partner with the Sr. Manager, Promotions & Experience to translate strategic objectives into detailed event plans, timelines, and resource requirements
Added 53 mins ago
Solution Product Marketing Manager - Canada
ActiveProspect, Inc.
Remote, Canada
Full-time · Remote
ActiveProspect is seeking a Solution Product Marketing Manager to lead market research, competitive intelligence, and solution strategy across its evolving portfolio of consent-based…
Added 1 hour ago
Account Manager
Vera Causa
Calgary, AB
Full-time
As the Account Manager, you are responsible for establishing, maintaining, and enhancing effective client relationships and day-to-day projects within the agency. You are the connection…
Added 1 hour ago
Leadership Team Coordinator
Lock Search Group
Mississauga, ON
Full-time
Plan, coordinate, and execute company-wide events, including LT offsites, town halls, leadership summits, employee engagement events, and other strategic gatherings.
Added 1 hour ago
Commercial Trainer
Lock Search Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
…ensuring all commercial team members are equipped to execute strategic account plans, navigate complex healthcare systems, and drive long-term customer…
Added 1 hour ago
Director, Operations Analytics
Sun Life Québec
Montreal, QC
Full-time
The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role…
Added 1 hour ago
Business Development & Partnerships Manager
House West Developments
Vancouver, BC
Full-time
Role Description The Business Development & Partnerships Manager is a full-time, on-site role based in Vancouver, BC. This position is responsible for identifying and pursuing new business…
Added 1 hour ago
Director, Operations Analytics
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
Full-time
The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role…
Added 1 hour ago
Directeur principal, Développement des affaires, Croissance du réseau et partenariats stratégiques / Senior Director, Business Development, Network Growth and Strategic Partnerships
McKesson
Montreal, QC
Full-time
Added 1 hour ago
Country Manager, Canada
CooperVision
Richmond Hill, ON
Full-time
…Reporting to the President, Americas Commercial, the Country Manager develops and executes strategies that enhance revenue growth, profitability, market share, employee engagement, and…
Added 1 hour ago
(sr) Branch Service Manager/Gestionnaire de succursale, Service (Maritimes)
Konica Minolta Business Solutions Canada
Dartmouth, NS
Full-time
As a Branch Service Manager, you will play a key role in:
Added 2 hours ago
Senior Digital Marketing Manager
Church & Dwight Co., Inc.
Mississauga, ON
Full-time
Church & Dwight Canada is seeking a strategic, innovative, and results-driven Senior Digital Marketing Manager to lead the evolution of our digital marketing and eCommerce strategy across…
Added 2 hours ago
Senior Manager, Investment Analysis
Clearlight Energy
Oakville, ON
Full-time
The Senior Manager, Investment Analysis leads Clearlight Energy’s investment analysis group, playing a key role in acquisition, development and investment decisions across the Company. The…
Added 3 hours ago
Executive Director (Part-Time)
Elora Environment Centre
Elora, ON
Provide strategic and operational leadership to the EEC, guiding and supporting staff to deliver on the organization's mission
Added 3 hours ago
Vice President Finance
NWI Precision
Toronto, ON · North York, ON
Full-time
…finance organization that supports both operational execution and strategic…
Added 3 hours ago
Associate Director, Information Security
Algonquin College of Applied Arts and Technology
Ottawa, ON
Full-time
Build Strategic Partnership & Serve as Trusted Advisor
Added 3 hours ago
Gestionnaire de Produits Solutions Industrielles / Industrial Solutions Product Manager
Airbus
Montreal, QC · Mirabel, QC
Full-time
Gestionnaire de Produits Solutions Industrielles / Industrial Solutions Product Manager
Added 3 hours ago
Sr. R&D Manager
KIK Consumer Products
Montreal, QC
Full-time
Reporting directly to the General Manager (Canada), the incumbent is responsible for overseeing R&D activities - specifically product development for the Canadian and North American markets…

State Street

Senior Client Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Senior Client Manager

Who we are looking for

Charles River focuses intently on delivering market leading and feature rich technology wrapped in an exceptional client service experience. As a Senior Client Manager, you will be responsible for client satisfaction, retention and growth by ensuring the effective delivery of Charles River IMS projects, support and services while working closely with client senior leaders to ensure strategic alignment and strong, long-term partnerships. Senior Client Managers serve a dual purpose – advocating for our clients within Charles River; and serving as a trusted advisor and direct point of contact for the client.

Why this role is important to us

As a Senior Client Manager, you will work closely with and influence both internal and client business leaders and decision makers. You will leverage your sharp organizational and strong interpersonal skills to ensure Charles River continues to deliver exceptional client service experiences, while advancing the goals of the organization.

What you will be responsible for

Charles River Client Managers are expected to actively manage a book of Charles River IMS accounts by:

Ensuring a high touch engagement model with clients, including regular onsite visits, project status calls and executive engagements

Developing relationships with senior client personnel to gain understanding of client strategy and CRD’s alignment to achieving their strategy

Sustaining a strong understanding of the Charles River IMS and keeping up-to-date with current functionality, offerings and upgrades

Maintaining frequent communication and collaboration with internal client account teams and business units

Establishing long-term, strategic objectives for each client and measure success against account plan goals
Maintaining awareness of market and industry trends and news relevant to CRD and client base
Proactively ensuring effective client issue resolution, project delivery, response to information requests, and collaboration with other CRD teams
Assisting the internal Sales team to identify and foster revenue opportunities including additional application modules and services, training or services

What we value

These skills will help you succeed in this role

Demonstrable strong communication and presentation skills including the ability to articulate and present issues, options and resolutions verbally and in writing

Ability to foster strong relationships across client organizations, with senior managers and key decision makers in large and small firms, including good personal and working relationships with end users

Strong analytical and problem-solving skills

Ability to multi-task and successfully manage simultaneous priorities

Proven organizational skills with attention to detail, including strong project management skills

Self-motivated with the ability to operate independently and as a member of a team

Education & Preferred Qualifications

BA/BS degree in Finance, Technology or relevant discipline
15 years’ experience within the Financial Services / Software industry, preferred experience in Relationship Management, Professional Services or similar functioning role

Additional requirements

Ability to travel to client sites 20% – 40% per calendar year

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

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More about this job

Responsibilities

The Senior Client Manager is responsible for ensuring client satisfaction, retention, and growth by managing a book of Charles River IMS accounts. They act as a trusted advisor to senior client leaders while advocating for client needs within the organization.

Requirements

Candidates should possess a bachelor's degree in Finance, Technology, or a relevant discipline. A minimum of 15 years of experience in the Financial Services or Software industry is preferred.

Skills

Strategic planning
Project management
Communication skills
Presentation skills
Analytical skills
Problem-solving
Financial services knowledge
Software industry knowledge
Account management
Stakeholder management
Business development
Interpersonal skills
Organizational skills
Strategic alignment

Benefits

Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Employee networks

Visa sponsorship

Not detected in the job text

Keywords

Charles River IMS
Client Management
Financial Services
Software Industry
Relationship Management
Professional Services
Account Management
Strategic Objectives
Project Delivery
Revenue Opportunities
Market Trends
Stakeholder Engagement
Business Development
Client Retention
Technology Solutions

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