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Added 4 mins ago
SH
Strategy Business Partner
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Lean certification with demonstrated ability to lead quality improvement projects and achieve results, preferred
Added 4 mins ago
A
LEAD PQAR / QUALITY ASSURANCE OFFICER
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Mississauga, ON
- Full-time
The Lead Procurement Quality Assurance Representative “PQAR” reports to the Procurement/Project Quality Assurance Manager. He/She is responsible for Planning, performing and documenting…
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Senior Manager Cyber Generalist
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Toronto, ON
- Full-time
Lead business development activities including sales, proposals, and building and maintaining sustainable client relationships across different financial services institutions.
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Senior Business Analyst
Raas Infotek
AB · Edmonton, AB
- Contract
System Requirements - Lead end user requirements workshops and document best practice requirements
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Senior Business Analyst
Raas Infotek
AB · Edmonton, AB
- Contract
System Requirements - Lead end user requirements workshops and document best practice requirements
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Senior Business Analyst – ERP/EAM Implementation
Raas Infotek
AB · Edmonton, AB
- Contract
Job role: Senior Business Analyst – ERP/EAM Implementation
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Senior Accounts Payable/Project Accountant
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
…accounting and finance operations support to the Finance and Admin Lead. The role focuses on account reconciliations, affiliate and partner account tracking, investigation and resolution of…
Added 4 mins ago
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IAM RBAC Business Solution Analyst Lead
Marsh McLennan
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- Full-time
Lead the deployment of RBAC where no formal RBAC capability previously existed, creating the framework, processes, role ownership model, governance structure, and implementation approach.
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Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
MSD
Toronto, ON · Kirkland, QC
- Full-time
Added 5 mins ago
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Knowledge Management Lawyer
Cassels Brock & Blackwell LLP
Toronto, ON
- Full-time
Collaborating with team members and practice areas – lead by example through being expert and professional in their field, build open and effective relationships on the team and within the…
Added 5 mins ago
TM
Manager of Financial Services and Deputy Treasurer
The Municipality of Central Elgin
St. Thomas, ON
- Full-time
…assessment of multiple issues, the development of options and implementation of decisions necessary for the effective operation of the department recognizing impacts and mitigating…
Added 20 mins ago
C
Applications Development Technology Lead
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 20 mins ago
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Product Manager
LBMX
London, ON
- Full-time
Work alongside the Principal Product Managers and the Product Design Lead on discovery, problem framing, and solution design: pressure-testing ideas, prototyping options with AI, and…
Added 20 mins ago
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Project Manager, Supply Chain Automation and Asset Management
Canadian Tire Corporation
Brampton, ON · AJ Billes Distribution Centre [AJBDC]
- Full-time
Define objectives, boundaries, deliverables, requirements, acceptance criteria, assumptions, and benefits. Lead impact assessments and formal change control to prevent unauthorized scope…
Added 20 mins ago
Senior Electrical Engineer
CBCL Limited
Saint John, NB
Lead and Innovate: Act as Project Manager and Technical Lead on complex multidisciplinary projects for industrial clients, electrical utilities, and renewable energy developers, from…
Added 20 mins ago
Senior Electrical Engineer
CBCL Limited
Halifax, NS
Lead and Innovate: Act as Project Manager and Technical Lead on complex multidisciplinary projects for industrial clients, electrical utilities, and renewable energy developers, from…
Added 20 mins ago
Senior Electrical Engineer
CBCL Limited
Fredericton, NB
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Added 20 mins ago
PF
Professional Services Consultant
PureFacts Financial Solutions
Toronto, ON
- $80,000 to $100,000 CAD / year
In this role, you'll be responsible for supporting the successful implementation and delivery of PureFacts' Broker-dealer compensation technology solutions, working directly with global…
Added 20 mins ago
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Program and Events Producer
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Lead the implementation of process improvements, templates, operating standards, documentation, and reusable solutions that strengthen consistency, quality, efficiency, and work continuity…
Added 35 mins ago
BI
Senior Pega Lead / Lead Enterprise Business Architect
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- Contract
Lead the architecture, design, development, and implementation of Pega-based enterprise applications supporting Wealth Management workflows and capabilities.
Added 35 mins ago
T
Senior Consultant, Software Delivery Developer - Gen AI and AI-Accelerated Modernization
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Montreal, QC
- $77,000 to $102,000 USD / year
- Full-time
Lead smaller technical workstreams or features from design through implementation
Added 35 mins ago
KR
Senior Manager, Operational Internal Audit
Kassen Recruitment
Saint John, NB
- Full-time
A dynamic organization is seeking an experienced internal audit professional to lead operational audit activities and strengthen business processes across multiple functions. This…
Added 35 mins ago
Part-Time Head Coach, Esports (Contract)
Conestoga College
Kitchener, ON
Conestoga is seeking a dedicated Esports Head Coach to lead our varsity VALORANT team. In this role, you will be responsible for recruiting, developing, and supporting the performance of…
Added 35 mins ago
CT
Project Manager, Supply Chain Automation and Asset Management
Canadian Tire Corporation
Brampton, ON
- Full-time
Define objectives, boundaries, deliverables, requirements, acceptance criteria, assumptions, and benefits. Lead impact assessments and formal change control to prevent unauthorized scope…
Added 35 mins ago
TS
Risk Manager - Major Infrastructure
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
Lead the development and implementation of project risk management strategies, processes, and reporting frameworks.

Steamoji, Inc.

Franchise Success Partner

Vancouver, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 10+ years of experience in operations, project management, or a similar dual-function role.
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary

The Franchise Success Partner plays a critical role in supporting Steamoji’s franchisee network while managing key operational systems that drive operational excellence. This role is responsible for designing and executing scalable franchisee support structures and ensuring brand consistency across all customer-facing platforms. In addition, this role drives continuous innovation by operationalizing new programs, testing and integrating new technologies and equipment, and collaborating cross-functionally to ensure Steamoji’s systems and processes remain at the forefront of the maker education space.

The Franchise Success Partner will partner closely with internal stakeholders and franchisees to deliver initiatives that enhance franchisee satisfaction, streamline operations, and strengthen Steamoji’s position as an innovative leader in STEAM education.

Key Responsibilities

Franchisee Success (70%)

Foster a culture of collaboration and problem-solving among franchise partners, including the rollout of cohort-based peer support initiatives.
Provide hands-on coaching via regular check-ins, office hours, and site visits; maintain clear SLAs and escalation paths.
Provide in-person, hands-on training to franchisees at the current location or travel to the Franchisee's location, 1-2 weeks prior to opening. Provide ongoing operational support to franchise partners through regular check-ins, monthly calls, and open lines of communication.
Design and run a tiered support model aligned to franchisee maturity (pre-opening, first 120 days, steady-state, multi-unit).
Collaborate with the Operations and Curriculum teams to ensure franchisees meet operational, training, and curriculum standards.
Conduct regular franchisee needs assessments, time allocation reviews, and create SOPs for quality checks.

Technology Operations & Project Management (30%)

Oversee key technology initiatives, such as the internal ticketing system for franchise support and the sandbox environment for testing new features.
Collaborate with the development team to prioritize technical projects that enhance franchisee and internal team efficiency.
Ensure all franchisee-facing digital assets (e.g., landing pages, campaign sites) adhere to brand guidelines and technical best practices.
Lead special projects to improve internal technology systems related to curriculum delivery and franchisee onboarding.
Manage technology-related vendor relationships and coordinate updates to ensure alignment with operational and brand standards.
Contribute to ongoing innovation by researching and piloting AI tools and emerging technologies for curriculum and operational improvements.
Lead the ongoing development, management, and optimization of Steamoji’s technology systems, including the Steamoji App, Dashboard, Shopify Store, website, and 3rd party connected services.
Drive innovation in operational workflows through technology-enabled solutions that enhance franchisee and customer experiences.

Continuous Improvement & Strategic Initiatives

Identify opportunities to enhance profitability, productivity, and efficiency across the franchise system.
Propose and implement operational improvements and best practices.
Foster a culture of innovation and continuous improvement in line with Steamoji’s brand values: exploration, problem-solving, collaboration, and a growth mindset.

Required Qualifications

Bachelor’s or Master’s degree in Business, Operations Management, Educational Technology, or a related field.
10+ years of experience in operations, project management, or a similar dual-function role.
Proven track record of managing cross-functional teams and delivering complex projects.
Strong understanding of franchisee operations, customer success principles, and technology implementation.
Proficiency with project management tools (e.g., Asana, Trello, JIRA) and customer support platforms.
Exceptional interpersonal and communication skills, with experience collaborating with both franchisees and internal teams.
Strong analytical skills with the ability to drive decisions using data and stakeholder feedback.

Desired Skills

Familiarity with LMS platforms, franchise systems or operational playbooks.
Experience managing franchisees and third-party vendors (e.g., real estate agents, technology providers)
Knowledge of brand management and marketing alignment for franchise systems.
Understanding of Agile project methodologies and design thinking principles.
Interest in emerging technologies like AI and their applications in education and operations.

Additional Details to Consider

Cross-Functional Collaboration

Align franchisees and internal teams (e.g., technology, operations, curriculum development, marketing) to ensure smooth execution of initiatives.
Manage relationships with external partners, consultants, and vendors to ensure successful project outcomes.
Work directly with the leadership team to ensure franchisee feedback informs future strategy and product offerings.

Market & Customer Insights

Collect and analyze feedback from franchisees, parents, and internal stakeholders to regularly refine the franchisee success model and supporting systems.
Monitor industry trends and competitive benchmarks to identify areas for differentiation in both franchisee support and operational processes.

Performance & Metrics Management

Define and track KPIs related to franchisee satisfaction, onboarding success rates, curriculum compliance, and tech system effectiveness.
Collaborate with leadership to realign performance metrics away from sales-only targets and toward operational and technology impact.

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More about this job

Responsibilities

Support franchisees through coaching, training, tiered support, and operational standards while coordinating with internal teams to improve franchisee satisfaction and consistency. Manage technology systems and vendors, lead operational and technology projects, and drive continuous improvement and innovation across the franchise network.

Requirements

Requires a bachelor's or master's degree in business, operations management, educational technology, or a related field, plus 10 or more years of relevant experience. Candidates should have experience managing cross-functional projects, franchise operations, and technology implementation, along with strong communication, analytical, and project management skills.

Skills

Franchisee Support
Operations Management
Project Management
Cross-Functional Collaboration
Customer Success
Technology Implementation
Operational Excellence
Franchise Operations
Stakeholder Management
Data Analysis
Process Improvement
Vendor Management
Brand Management
Training and Coaching
Agile Methodologies
Artificial Intelligence

Visa sponsorship

Not detected in the job text

Keywords

Franchise Operations
Franchisee Support
Customer Success
Operational Excellence
Project Management
Cross-Functional Teams
Tiered Support Model
Standard Operating Procedures
Key Performance Indicators
Ticketing System
Sandbox Environment
Steamoji App
Dashboard
Shopify
Learning Management System
Curriculum Delivery
Franchisee Onboarding
Brand Guidelines
Vendor Management
Artificial Intelligence
Emerging Technologies
Agile Methodologies
Design Thinking
Asana
Trello
JIRA
STEAM Education
Continuous Improvement

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