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Added 3 mins ago
CO
Farm worker, fruit
Canard Orchards Ltd
Centreville, NS
- From $17 CAD / hour
- Full-time
- Temporary
- On-site
Examine product for quality and its readiness for the market
Added 12 mins ago
PG
Business Analyst with AI Experience
Pacer Group
Toronto, ON
- Contract
Ability to interpret Power BI and GetDX adoption metrics and coordinate with product, development, QA, architecture, risk, and change teams.
Added 12 mins ago
A
Market Response Representative
AdmissionPrep
Canada
- Part-time
You will learn about our product offerings so that you can support families in choosing the product that is most suited to their needs
Added 12 mins ago
B
Product Manager - Senior
Bevertec
Toronto, ON
- Contract
5+ years of product management experience in IT or digital services
Added 12 mins ago
ET
AI Architect
Envision Technology Solutions
Canada
- Contract
Design and architect enterprise-wide capabilities leveraging AI coding assistants, copilots, and developer productivity tools (e.g., GitHub Copilot, Azure AI Studio assistants).
Added 12 mins ago
ST
Frontend Developer
Soroc Technology
Toronto, ON
- $60 to $70 CAD / hour
- Contract
The Senior Frontend Developer helps build responsive, high-quality applications across web and mobile. In this role, they’ll work hands-on with React and React Native, collaborating closely…
Added 12 mins ago
E
Senior Agentic AI Engineer
enableIT
Toronto, ON
- Contract
Collaborate with product managers, architects, data engineers, and other stakeholders in an Agile delivery environment.
Added 12 mins ago
A
Market Response Representative
AdmissionPrep
Vancouver, BC
- Part-time
You will learn about our product offerings so that you can support families in choosing the product that is most suited to their needs
Added 12 mins ago
FT
DevSecops Engineer
Fortiv Technical Inc.
Vancouver, BC
- $160,000 to $230,000 CAD / year
- Full-time
…experience across cloud, platform engineering, infrastructure, and developer experience, with authority over the IaC, GKE, and CI/CD architecture every team depends on. You'll help shape…
Added 12 mins ago
AS
Quality Engineer (QE) / SDET – AI Chatbot Validation
Ardent SoftSol Inc.
Brampton, ON
- $38 to $40 CAD / hour
- Contract
Partner with DevOps, Development, Product, and QE teams to design and execute exploratory, automated, and AI-focused tests that ensure product quality.
Added 12 mins ago
SJ
Associate Brand Manager
So Jobs
Montreal, QC
- $78,300 to $102,300 CAD / year
- Full-time
Support and lead initiatives focused on driving sustainable and profitable revenue growth across assigned product portfolios.
Added 12 mins ago
K
Automation Engineer
Kaycan
Acton, ON
- Full-time
…methods and controls in a manner consistent within KP Building Product's Mission, Values and Objectives. Through the application of engineering fundamentals and advanced process control…
Added 12 mins ago
OS
DevOps Engineer
Open Systems Technologies
Montreal, QC
- Contract
A strong automation and orchestration mindset, with a focus on reducing manual processes and enabling product squads to devote greater capacity to engineering activities.
Added 12 mins ago
AU
Outside Sales Consultant
Alsco Uniforms
Calgary, AB
- $75,000 CAD / year
- Full-time
Added 12 mins ago
K
Process Engineer
Kaycan
Acton, ON
- Full-time
…continuous improvement projects. This role is critical to ensuring product compliance, standardizing engineering and production workflows, and supporting cross-functional collaboration…
Added 12 mins ago
Production - Forklift Operator
Ice River Sustainable Solutions
Grafton, ON
Transfer all finished product from the line and put into proper storage area.
Added 12 mins ago
Merchandise Planning and Project Analyst
Vast auto Distribution
Brampton, ON
Organize and lead Project Planning meetings that coordinate product related projects across the organization.
Added 12 mins ago
Business Development Manager
Questrade Financial Group
QC
Added 12 mins ago
Estimator
State Window Corporation
Vaughan, ON
…provider of full envelope façade solutions. Our innovative product line includes high-performance glass window walls, Uni-Wall systems, curtain walls, cladding, window inserts and balcony…
Added 12 mins ago
T
Clean Pipeline Scheduler
Trafigura
Calgary, AB
- Full-time
Manage apportionment, product interface and transmix issues in coordination with pipeline operators, terminals and the trader.
Added 12 mins ago
T
Customer Experience Associate
TD
Grand Bend, ON
- Part-time
…branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada,…
Added 12 mins ago
D
Product Owner, Product Management
Desjardins
Levis, QC · Montreal, QC
- Full-time
As Product Owner - Product management, you will represent the voice of the client in projects and be responsible for the member/client experience. You will consistently prepare a range of…
Added 28 mins ago
FF
Orchard worker
Fruitwood Farms Ltd.
Denfield, ON
- From $17.95 CAD / hour
- Full-time
- Temporary
- On-site
Examine product for quality and its readiness for the market
Added 28 mins ago
CT
Assistant Manager, Operations, Queenston Road
Canadian Tire Corporation
Stoney Creek, NB · Hamilton, ON
- Full-time
Career growth opportunities and product discounts
Added 28 mins ago
PA
Used Car Sales Manager (Planet Ford)
Performance Auto Group
Brampton, ON
- Full-time
Establishes and enforces product-knowledge standards.

Steamoji, Inc.

Franchise Success Partner

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 10+ years of experience in operations, project management, or a similar dual-function role.
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary

The Franchise Success Partner plays a critical role in supporting Steamoji’s franchisee network while managing key operational systems that drive operational excellence. This role is responsible for designing and executing scalable franchisee support structures and ensuring brand consistency across all customer-facing platforms. In addition, this role drives continuous innovation by operationalizing new programs, testing and integrating new technologies and equipment, and collaborating cross-functionally to ensure Steamoji’s systems and processes remain at the forefront of the maker education space.

The Franchise Success Partner will partner closely with internal stakeholders and franchisees to deliver initiatives that enhance franchisee satisfaction, streamline operations, and strengthen Steamoji’s position as an innovative leader in STEAM education.

Key Responsibilities

Franchisee Success (70%)

Foster a culture of collaboration and problem-solving among franchise partners, including the rollout of cohort-based peer support initiatives.
Provide hands-on coaching via regular check-ins, office hours, and site visits; maintain clear SLAs and escalation paths.
Provide in-person, hands-on training to franchisees at the current location or travel to the Franchisee's location, 1-2 weeks prior to opening. Provide ongoing operational support to franchise partners through regular check-ins, monthly calls, and open lines of communication.
Design and run a tiered support model aligned to franchisee maturity (pre-opening, first 120 days, steady-state, multi-unit).
Collaborate with the Operations and Curriculum teams to ensure franchisees meet operational, training, and curriculum standards.
Conduct regular franchisee needs assessments, time allocation reviews, and create SOPs for quality checks.

Technology Operations & Project Management (30%)

Oversee key technology initiatives, such as the internal ticketing system for franchise support and the sandbox environment for testing new features.
Collaborate with the development team to prioritize technical projects that enhance franchisee and internal team efficiency.
Ensure all franchisee-facing digital assets (e.g., landing pages, campaign sites) adhere to brand guidelines and technical best practices.
Lead special projects to improve internal technology systems related to curriculum delivery and franchisee onboarding.
Manage technology-related vendor relationships and coordinate updates to ensure alignment with operational and brand standards.
Contribute to ongoing innovation by researching and piloting AI tools and emerging technologies for curriculum and operational improvements.
Lead the ongoing development, management, and optimization of Steamoji’s technology systems, including the Steamoji App, Dashboard, Shopify Store, website, and 3rd party connected services.
Drive innovation in operational workflows through technology-enabled solutions that enhance franchisee and customer experiences.

Continuous Improvement & Strategic Initiatives

Identify opportunities to enhance profitability, productivity, and efficiency across the franchise system.
Propose and implement operational improvements and best practices.
Foster a culture of innovation and continuous improvement in line with Steamoji’s brand values: exploration, problem-solving, collaboration, and a growth mindset.

Required Qualifications

Bachelor’s or Master’s degree in Business, Operations Management, Educational Technology, or a related field.
10+ years of experience in operations, project management, or a similar dual-function role.
Proven track record of managing cross-functional teams and delivering complex projects.
Strong understanding of franchisee operations, customer success principles, and technology implementation.
Proficiency with project management tools (e.g., Asana, Trello, JIRA) and customer support platforms.
Exceptional interpersonal and communication skills, with experience collaborating with both franchisees and internal teams.
Strong analytical skills with the ability to drive decisions using data and stakeholder feedback.

Desired Skills

Familiarity with LMS platforms, franchise systems or operational playbooks.
Experience managing franchisees and third-party vendors (e.g., real estate agents, technology providers)
Knowledge of brand management and marketing alignment for franchise systems.
Understanding of Agile project methodologies and design thinking principles.
Interest in emerging technologies like AI and their applications in education and operations.

Additional Details to Consider

Cross-Functional Collaboration

Align franchisees and internal teams (e.g., technology, operations, curriculum development, marketing) to ensure smooth execution of initiatives.
Manage relationships with external partners, consultants, and vendors to ensure successful project outcomes.
Work directly with the leadership team to ensure franchisee feedback informs future strategy and product offerings.

Market & Customer Insights

Collect and analyze feedback from franchisees, parents, and internal stakeholders to regularly refine the franchisee success model and supporting systems.
Monitor industry trends and competitive benchmarks to identify areas for differentiation in both franchisee support and operational processes.

Performance & Metrics Management

Define and track KPIs related to franchisee satisfaction, onboarding success rates, curriculum compliance, and tech system effectiveness.
Collaborate with leadership to realign performance metrics away from sales-only targets and toward operational and technology impact.

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More about this job

Responsibilities

Support franchisees through coaching, training, tiered support, and operational standards while coordinating with internal teams to improve franchisee satisfaction and consistency. Manage technology systems and vendors, lead operational and technology projects, and drive continuous improvement and innovation across the franchise network.

Requirements

Requires a bachelor's or master's degree in business, operations management, educational technology, or a related field, plus 10 or more years of relevant experience. Candidates should have experience managing cross-functional projects, franchise operations, and technology implementation, along with strong communication, analytical, and project management skills.

Skills

Franchisee Support
Operations Management
Project Management
Cross-Functional Collaboration
Customer Success
Technology Implementation
Operational Excellence
Franchise Operations
Stakeholder Management
Data Analysis
Process Improvement
Vendor Management
Brand Management
Training and Coaching
Agile Methodologies
Artificial Intelligence

Visa sponsorship

Not detected in the job text

Keywords

Franchise Operations
Franchisee Support
Customer Success
Operational Excellence
Project Management
Cross-Functional Teams
Tiered Support Model
Standard Operating Procedures
Key Performance Indicators
Ticketing System
Sandbox Environment
Steamoji App
Dashboard
Shopify
Learning Management System
Curriculum Delivery
Franchisee Onboarding
Brand Guidelines
Vendor Management
Artificial Intelligence
Emerging Technologies
Agile Methodologies
Design Thinking
Asana
Trello
JIRA
STEAM Education
Continuous Improvement

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