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Added 56 mins ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Strategic planning: Develop project objectives, timelines, and operational strategies, coordinate strategic planning and monitor progress toward project milestones.
Added 1 hour ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead departmental initiatives focused on continuous quality improvement, patient experience, service innovation, operational efficiency, and system integration.
Added 1 hour ago
W
Global Category Manager, IT & Finance
WIDIA
Belleville, ON
- Full-time
…role is accountable for driving competitive advantage through strategic sourcing, supplier relationship management, risk mitigation, contract governance, and category optimization across…
Added 1 hour ago
VC
Quality Improvement Leader, Medical Quality Leadership & Practice
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
…system improvement opportunities; supporting medical staff and project teams in Quality Improvement (QI) initiatives to build capacity in QI skills and leadership. The position works in…
Added 1 hour ago
VC
Senior Data and Analytics Advisor
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Full-time
Preform other responsibilities including project management and support, training, managing confidential information, user needs assessment and liaising with end users of decision support…
Added 1 hour ago
VC
Senior Business Advisor, Data and Analytics
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Full-time
Utilize advanced analytical techniques, modeling, and data management skills, other responsibilities include portfolio, project, and product management, evaluation & methodology design, key…
Added 1 hour ago
VC
Clinical Planner
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
Lead planning processes to help identify specific needs within the project and in relation to other areas of health. Coordinate the development, implementation and evaluation of strategic…
Added 1 hour ago
VC
Transformation, Change & Innovation Advisor
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
Provide leadership in the development and implementation of strategic and operational initiatives designed to strengthen organizational and systems effectiveness from the identification of…
Added 1 hour ago
VC
Project Manager II
Vancouver Coastal Health
Richmond, BC
- $55.27 to $79.45 CAD / hour
- Full-time
Reporting to the Project Director or Steering Committee, the Project Manager leads and directs all aspects of assigned projects for designated programs/services within a Community of Care…
Added 2 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
Project Management roles to lead and execute projects,
Added 2 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 hours ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 3 hours ago
P
Ingénieur(e) senior en gestion de projets et optimisation des ressources
PepsiCo
Levis, QC
- Full-time
The Supply Chain Transformation and Engineering team is looking for a Project Engineer to support and lead capital investments for the PFC division, mainly for the Frito Lay Lauzon plant as…
Added 4 hours ago
BS
Bilingual Director, Communications and Marketing
Bilingual Source
Stoney Creek, NB
- $128,000 to $165,000 CAD / year
- Full-time
Languages: Strong French and English communication skills required for leadership, stakeholder engagement, strategic messaging and written communications
Added 4 hours ago
GL
Senior Manager, Capital & Treasury
Gay Lea Foods
Toronto, ON · Etobicoke, ON
- Full-time
Purpose: Reporting to the Capital & Treasury Advisor, this position will lead the day-to-day execution of Gay Lea Foods’ treasury, financial risk management, and capital allocation…
Added 5 hours ago
IR
Tax Director
Imagine Recruitment & Advisory
Toronto, ON · Greater Toronto Area, Canada
- $160,000 to $180,000 CAD / year
- Full-time
We are currently seeking a Director, Tax to lead the tax team at a growing organization.
Added 6 hours ago
GF
LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT
Gold Fields Windfall
Montreal, QC
- Full-time
Our client is currently seeking a LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT.
Added 6 hours ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
Serves as the main operational lead to the Program team members of at least two major focus areas by supporting and assisting with partner outreach requests linked to existing funding…
Added 6 hours ago
GF
PRINCIPAL SPECIALIST RESOURCE GEOLOGIST – CORPORATE DEVELOPMENT
Gold Fields Windfall
Montreal, QC
- Full-time
…of growth strategy, combining deep technical expertise with strategic and commercial insight. The role leads geological and resource due diligence of external opportunities, while…
Added 6 hours ago
LC
Architectural Building Technology (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Volunteer
Added 7 hours ago
NB
Senior Tax Advisor
National Bank of Canada
Toronto, ON
- Full-time
Lead or contribute to strategic and cross-functional projects by engaging stakeholders and ensuring the achievement of project objectives.
Added 8 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead departmental initiatives focused on continuous quality improvement, patient experience, service innovation, operational efficiency, and system integration.
Added 9 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
Provides strategic advice and guidance as it relates to policies.
Added 9 hours ago
K
Manager, National CPA Program (12 months contract)
KPMG
AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
…balance is how our values show up - in how we work, how we lead, and what we…
Added 10 hours ago
H
Transportation Design and Delivery Department Lead
HDR
Burlington, ON · Richmond Hill, ON · Toronto, ON
- Full-time
…engineers, architects, construction management staff, environmental, strategic communications, economists, management consultants and specialists across disciplines to solve complex…

Steamoji, Inc.

Franchise Success Partner

Vancouver, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 10+ years of experience in operations, project management, or a similar dual-function role.
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary

The Franchise Success Partner plays a critical role in supporting Steamoji’s franchisee network while managing key operational systems that drive operational excellence. This role is responsible for designing and executing scalable franchisee support structures and ensuring brand consistency across all customer-facing platforms. In addition, this role drives continuous innovation by operationalizing new programs, testing and integrating new technologies and equipment, and collaborating cross-functionally to ensure Steamoji’s systems and processes remain at the forefront of the maker education space.

The Franchise Success Partner will partner closely with internal stakeholders and franchisees to deliver initiatives that enhance franchisee satisfaction, streamline operations, and strengthen Steamoji’s position as an innovative leader in STEAM education.

Key Responsibilities

Franchisee Success (70%)

Foster a culture of collaboration and problem-solving among franchise partners, including the rollout of cohort-based peer support initiatives.
Provide hands-on coaching via regular check-ins, office hours, and site visits; maintain clear SLAs and escalation paths.
Provide in-person, hands-on training to franchisees at the current location or travel to the Franchisee's location, 1-2 weeks prior to opening. Provide ongoing operational support to franchise partners through regular check-ins, monthly calls, and open lines of communication.
Design and run a tiered support model aligned to franchisee maturity (pre-opening, first 120 days, steady-state, multi-unit).
Collaborate with the Operations and Curriculum teams to ensure franchisees meet operational, training, and curriculum standards.
Conduct regular franchisee needs assessments, time allocation reviews, and create SOPs for quality checks.

Technology Operations & Project Management (30%)

Oversee key technology initiatives, such as the internal ticketing system for franchise support and the sandbox environment for testing new features.
Collaborate with the development team to prioritize technical projects that enhance franchisee and internal team efficiency.
Ensure all franchisee-facing digital assets (e.g., landing pages, campaign sites) adhere to brand guidelines and technical best practices.
Lead special projects to improve internal technology systems related to curriculum delivery and franchisee onboarding.
Manage technology-related vendor relationships and coordinate updates to ensure alignment with operational and brand standards.
Contribute to ongoing innovation by researching and piloting AI tools and emerging technologies for curriculum and operational improvements.
Lead the ongoing development, management, and optimization of Steamoji’s technology systems, including the Steamoji App, Dashboard, Shopify Store, website, and 3rd party connected services.
Drive innovation in operational workflows through technology-enabled solutions that enhance franchisee and customer experiences.

Continuous Improvement & Strategic Initiatives

Identify opportunities to enhance profitability, productivity, and efficiency across the franchise system.
Propose and implement operational improvements and best practices.
Foster a culture of innovation and continuous improvement in line with Steamoji’s brand values: exploration, problem-solving, collaboration, and a growth mindset.

Required Qualifications

Bachelor’s or Master’s degree in Business, Operations Management, Educational Technology, or a related field.
10+ years of experience in operations, project management, or a similar dual-function role.
Proven track record of managing cross-functional teams and delivering complex projects.
Strong understanding of franchisee operations, customer success principles, and technology implementation.
Proficiency with project management tools (e.g., Asana, Trello, JIRA) and customer support platforms.
Exceptional interpersonal and communication skills, with experience collaborating with both franchisees and internal teams.
Strong analytical skills with the ability to drive decisions using data and stakeholder feedback.

Desired Skills

Familiarity with LMS platforms, franchise systems or operational playbooks.
Experience managing franchisees and third-party vendors (e.g., real estate agents, technology providers)
Knowledge of brand management and marketing alignment for franchise systems.
Understanding of Agile project methodologies and design thinking principles.
Interest in emerging technologies like AI and their applications in education and operations.

Additional Details to Consider

Cross-Functional Collaboration

Align franchisees and internal teams (e.g., technology, operations, curriculum development, marketing) to ensure smooth execution of initiatives.
Manage relationships with external partners, consultants, and vendors to ensure successful project outcomes.
Work directly with the leadership team to ensure franchisee feedback informs future strategy and product offerings.

Market & Customer Insights

Collect and analyze feedback from franchisees, parents, and internal stakeholders to regularly refine the franchisee success model and supporting systems.
Monitor industry trends and competitive benchmarks to identify areas for differentiation in both franchisee support and operational processes.

Performance & Metrics Management

Define and track KPIs related to franchisee satisfaction, onboarding success rates, curriculum compliance, and tech system effectiveness.
Collaborate with leadership to realign performance metrics away from sales-only targets and toward operational and technology impact.

Apply About employer

More about this job

Responsibilities

Support franchisees through coaching, training, tiered support, and operational standards while coordinating with internal teams to improve franchisee satisfaction and consistency. Manage technology systems and vendors, lead operational and technology projects, and drive continuous improvement and innovation across the franchise network.

Requirements

Requires a bachelor's or master's degree in business, operations management, educational technology, or a related field, plus 10 or more years of relevant experience. Candidates should have experience managing cross-functional projects, franchise operations, and technology implementation, along with strong communication, analytical, and project management skills.

Skills

Franchisee Support
Operations Management
Project Management
Cross-Functional Collaboration
Customer Success
Technology Implementation
Operational Excellence
Franchise Operations
Stakeholder Management
Data Analysis
Process Improvement
Vendor Management
Brand Management
Training and Coaching
Agile Methodologies
Artificial Intelligence

Visa sponsorship

Not detected in the job text

Keywords

Franchise Operations
Franchisee Support
Customer Success
Operational Excellence
Project Management
Cross-Functional Teams
Tiered Support Model
Standard Operating Procedures
Key Performance Indicators
Ticketing System
Sandbox Environment
Steamoji App
Dashboard
Shopify
Learning Management System
Curriculum Delivery
Franchisee Onboarding
Brand Guidelines
Vendor Management
Artificial Intelligence
Emerging Technologies
Agile Methodologies
Design Thinking
Asana
Trello
JIRA
STEAM Education
Continuous Improvement

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