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Steele Auto Group

Appointment Coordinator

St. John's, NL, A1B 3T2, Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Steele Mazda St. John's is seeking an Appointment Coordinator to join our team!

Buckle up, Steele Mazda St. John's is on the lookout for an Appointment Coordinator to hop in and join the ride! At Steele Mazda St. John's you will be choosing to work for a team that prioritizes each and every person who walks through our doors. We take pride in serving the St. John's community with some of the most reliable vehicles built, and make sure our service is just as strong as our engines. Think you have what it takes? We invite you to apply today!

Key Responsibilities may include but are not limited to:

Respond to and address customer queries in a timely, accurate and professional way, via phone, email or any channel our customer chooses to interact with the Client Care Center
Coordinate with our service team to ensure efficient scheduling, feedback and future needs
Ensure that Customer Satisfaction Index targets are exceeded by collaborating with our dealerships
Accurately document customer details in all appropriate systems and tools so that customers are supported seamlessly throughout their Steele Auto Group Service Experience.
Occasional Part-Time Receptionist duties.

Requirements and Qualifications:

Previous customer service experience, or administrative experience (automotive industry experience is a plus)
Strong and efficient communication skills, along with problem solving skills
Ability to multitask while managing your time effectively
Handle our customer information with discretion
Detail-oriented and bring a positive attitude to our team

Why You will Love Working with Steele Auto Group:

At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:

100% Matched Retirement Savings Plan – Because your future matters.
Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
Work Boot Reimbursement – Reimbursement immediately, no waiting required!
Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way.

Learn more about us at www.steeleauto.com

How to Apply, it is as easy as 1, 2, 3:

Click the link to apply, Steele Auto Group Careers
Sign in (top right corner) and create your profile,
Upload your resume

**If you are an employee of Steele Auto Group, please apply through the careers page to ensure you are flagged as an internal applicant.

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More about this job

Responsibilities

Respond to customer inquiries professionally across phone, email, and other channels, and coordinate service appointments with the service team and dealerships. Maintain accurate customer records, support customer satisfaction goals, and occasionally perform receptionist duties.

Requirements

Previous customer service or administrative experience is required; automotive experience is an asset. Candidates should have strong communication and problem-solving skills, be able to multitask and manage time effectively, handle customer information discreetly, and bring attention to detail and a positive attitude.

Skills

Customer Service
Administrative Support
Communication
Problem Solving
Multitasking
Time Management
Scheduling
Attention to Detail
Customer Information Management
Discretion
Coordination
Reception

Benefits

Health and Dental Plans
Mental Health and Wellness Support
Employee Discounts
Work Boot Reimbursement
Role-Specific Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Administrative Experience
Automotive Industry
Appointment Coordination
Service Scheduling
Customer Inquiries
Phone Support
Email Support
Client Care Center
Customer Satisfaction Index
Customer Records
Customer Information
Service Team Coordination
Problem Solving
Communication
Multitasking
Time Management
Discretion
Attention to Detail
Receptionist Duties
Dealerships
Service Experience
Steele University

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