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Steele Auto Group

Service Advisor

Bridgewater, NS, B4V 6Y1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

As a Service Advisor, you will play a vital role in delivering exceptional customer service and ensuring the efficient operation of the service department at South Shore GM. Your responsibilities will include serving as the primary point of contact for customers, scheduling and coordinating vehicle maintenance and repair services, communicating with technicians regarding repair needs, and providing clear explanations of recommended services. You will also manage work orders, provide accurate cost estimates, keep customers informed throughout the repair process, and help ensure every customer receives a professional and positive dealership experience.

The Steele advantage:

100% Matched Retirement Savings Plan - Because your future matters
Flexible Health & Dental Plans – Affordable, dependable coverage for the people who matter most
Mental Health & Wellness Support – 24/7 confidential support for you and your family
Employee Discounts – On vehicle purchases, parts, and service at any of our locations
Work Boot Reimbursement – Reimbursement immediately
Access to Steele University – learn anytime, anywhere and earn rewards as you grow your skills!

How you will make an impact:

Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develop estimates by costing materials, supplies, and labor
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns
Maintain automotive records by recording problems and corrective actions planned

What drives your success:

You have previous experience with parts and/or service
You bring strong customer service skills in person as well as over the phone
You have experience using Microsoft Office software
You bring a positive attitude and excellent work ethic
Valid driver’s license with acceptable driver's abstract

Please note that this role is not eligible for Immigration Assistance due to the specific National Occupational Classifications (NOC) requirements.

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More about this job

Responsibilities

The Service Advisor acts as the primary point of contact for customers, scheduling maintenance and coordinating repairs with technicians. They are responsible for managing work orders, providing accurate cost estimates, and ensuring a positive dealership experience.

Requirements

Candidates must have previous experience in parts or service and possess strong customer service skills. Proficiency in Microsoft Office and a valid driver's license are also required.

Skills

Customer service
Communication
Microsoft Office
Automotive maintenance
Repair scheduling
Cost estimation
Work order management
Warranty verification
Problem solving
Record keeping

Benefits

Flexible health and dental plans
Mental health and wellness support
Employee discounts
Work boot reimbursement
Access to Steele University

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Automotive
Dealership
Customer Service
Maintenance
Repair Orders
Warranty
Microsoft Office
Cost Estimation
Technician Coordination
Vehicle Maintenance
Service Department

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