Service Advisor

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.    

As a Service Advisor, you will play a vital role in delivering exceptional customer service and ensuring the efficient operation of the service department at South Shore GM. Your responsibilities will include serving as the primary point of contact for customers, scheduling and coordinating vehicle maintenance and repair services, communicating with technicians regarding repair needs, and providing clear explanations of recommended services. You will also manage work orders, provide accurate cost estimates, keep customers informed throughout the repair process, and help ensure every customer receives a professional and positive dealership experience. 

The Steele advantage:

• 100% Matched Retirement Savings Plan - Because your future matters 
• Flexible Health & Dental Plans – Affordable, dependable coverage for the people who matter most 
• Mental Health & Wellness Support – 24/7 confidential support for you and your family 
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations 
• Work Boot Reimbursement – Reimbursement immediately 
• Access to Steele University – learn anytime, anywhere and earn rewards as you grow your skills! 

How you will make an impact:

• Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labor
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns
• Maintain automotive records by recording problems and corrective actions planned

What drives your success:

• You have previous experience with parts and/or service  
• You bring strong customer service skills in person as well as over the phone 
• You have experience using Microsoft Office software 
• You bring a positive attitude and excellent work ethic 
• Valid driver’s license with acceptable driver's abstract 

Please note that this role is not eligible for Immigration Assistance due to the specific National Occupational Classifications (NOC) requirements.