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Steele Auto Group

Service Manager

St. John's, NL, A1B 3T2, Canada

Job type: Full-time
Experience: 3+ years of automotive experience, ideally within Fixed Operations
Posting language: English
Posted: Sep 30, 2026

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Original job description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Steele Mazda St. John's is hiring a Service Manager!

At Steele Mazda St. John's we’ve built more than a dealership, we’ve built trust. We’re currently looking for an experienced and community-minded Service Manager to lead our service team. In this key role, you’ll ensure our day-to-day operations run smoothly, while keeping customer satisfaction and team success at the heart of everything you do. If you’re someone who leads by example and is passionate about delivering top-tier service, we’d love to hear from you.

What You’ll Be Doing:

Lead, support and mentor a team of technicians and service advisors
Drive customer satisfaction, service accuracy and overall department performance
Oversee repair processes and ensure all work meets Steele Auto Group's high standards
Step in to support diagnostics and technical challenges when needed
Keep the shop organized, safe and fully equipped for day-to-day efficiency
Train and develop your team, encouraging continuous learning and growth
Monitor productivity and performance targets, making adjustments as needed
Ensure customers are supported with care, clarity and professionalism
Foster a team culture rooted in trust, accountability and great service

What We’re Looking For:

3+ years of automotive experience, ideally within Fixed Operations
Proven leadership experience with a hands-on, supportive style
Highly organized and motivated, with a drive to continuously improve
Strong time management and problem-solving skills
Ability to foster a positive shop culture where people want to show up and do their best

Why You Will Love Working with Steele Auto Group:

At Steele Auto Group, you are not just joining a company, you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to some or all of the following:

100% Matched Retirement Savings Plan - because your future matters.
Flexible Health & Dental Plans - with six cost shared options designed to fit your lifestyle.
Mental Health & Wellness Support - through our confidential Employee and Family Assistance Program.
Employee Discounts - on vehicle purchases, parts, and service across all Steele Auto Group locations.
Work Boot Reimbursement - available immediately.
Steele University - offering role specific training, professional development, and opportunities to grow your career.

While we strive to post accurate compensation ranges, some external websites may display estimates not verified by Steele Auto Group. Final compensation details will be discussed with candidates selected to move forward.

Steele Auto Group is committed to a fair, inclusive, and supportive workplace. We promote from within, invest in development, and value every candidate's experience. Accommodation is available throughout the recruitment process, just let us know.

Applying is as simple as 1, 2, 3:

Click the link to Steele Auto Group Careers.
Sign in (top right corner) and create your profile.
Upload your resume.

Internal candidates: Please apply through the careers page to ensure you are identified as an internal applicant.

Apply About employer

More about this job

Responsibilities

The Service Manager will lead, mentor, and support a team of technicians and service advisors to ensure efficient daily operations. They are responsible for driving customer satisfaction, overseeing repair processes, and maintaining high standards of service accuracy.

Requirements

Candidates must have at least 3 years of automotive experience, preferably within Fixed Operations. Proven leadership skills and a hands-on approach to problem-solving and team development are essential.

Skills

Leadership
Team Mentoring
Customer Satisfaction
Automotive Diagnostics
Technical Troubleshooting
Operations Management
Time Management
Problem Solving
Performance Monitoring
Staff Training
Shop Organization
Fixed Operations

Benefits

Retirement Savings Plan
Health Insurance
Dental Insurance
Mental Health Support
Wellness Support
Employee Discounts
Work Boot Reimbursement
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Fixed Operations
Service Manager
Leadership
Team Management
Customer Service
Diagnostics
Repair Processes
Performance Targets
Mentorship
Shop Safety
Technical Support
Dealership Operations
Professional Development

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