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Steele Auto Group

Service Video Advisor

Halifax, NS, B3K 4X6, Canada

Pay: Hourly Wage Range: $18.10 - $20.45
Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

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Original job description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Steele Mitsubishi is seeking a Service Video Advisor to join our team!

As a Service Video Advisor with Steele Mitsubishi, your primary responsibilities will include creating and presenting video assessments of vehicle service needs to our customers. You will effectively communicate repair recommendations, educate customers on their vehicle's condition, and build trust through clear, transparent communication. If you are a detail-oriented, customer-focused individual with a strong understanding of automotive service, this role provides an opportunity to excel while helping deliver the premium ownership experience Acura customers expect. Your contributions will play a key role in enhancing customer satisfaction and supporting the success of our service department.

Hourly Wage Range: $18.10 - $20.45

Responsibilities include but are not limited to:

Precise video documentation of repairs on client vehicles
Proper explanation of the technicians’ vehicle prognosis on video
Ensure videos are uploaded and delivered to customers promptly to support a seamless service experience
Maintain a clean, organized and professional service department
Service department support when and where required
Organization of internal estimates of pre-owned vehicles
Organization of new and used vehicle deliveries
Collaboration with customer facing service advisors

Requirements

Be comfortable explaining service processes on camera (voice only)
Be prompt, punctual and detailed orientated
Ability to work with minimal supervision
Valid driver’s license

Why You’ll Love Working with Steele Auto Group:

At Steele Auto Group, you’re not just joining a company, you’re joining a community where you’ll be empowered to exceed expectations and develop your full potential.
We believe in rewarding hard work and supporting every part of your journey. That’s why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all of the following:

100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
Work Boot Reimbursement – Reimbursement immediately - no waiting required!
Access to Steele University - you’ll get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way.

Apply now and start driving your career forward with a team that’s got your back!

Learn more about us at www.steeleauto.com

Applying is as easy as 1, 2, 3:

Click the link to apply, Steele Auto Group Careers
Sign in (top right corner) and create your profile,
Upload your resume

In 2 minutes the Steele Auto Group career world is right at your fingertips!

**If you are an employee of Steele Auto Group, please apply through the careers page to ensure you are flagged as an internal applicant.

We can’t wait to meet YOU!

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More about this job

Responsibilities

The Service Video Advisor is responsible for creating and presenting video assessments of vehicle service needs to customers. They must effectively communicate repair recommendations and ensure videos are delivered promptly to enhance the service experience.

Requirements

Candidates must be comfortable explaining service processes on camera and possess a valid driver's license. The role requires a prompt, punctual, and detail-oriented individual capable of working with minimal supervision.

Skills

Video documentation
Automotive service
Customer communication
Technical explanation
Detail-oriented
Customer-focused
Time management
Organization
Collaboration

Benefits

Retirement savings plan
Health insurance
Dental insurance
Mental health and wellness support
Employee discounts
Work boot reimbursement
Professional training

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Service Advisor
Video Assessment
Vehicle Maintenance
Customer Service
Repair Recommendations
Service Department
Documentation
Client Relations
Steele Auto Group
Mitsubishi
Technical Communication

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