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Steele's Transportation Group

Dispatch Coordinator (Edmonton)

AB, Canada
Edmonton, AB, Canada

Pay: $55,000 – $65,000 per year, depending on experience. · Full-time

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Job details

Pay: Pay: $55,000 – $65,000 per year, depending on experience.
Job type: Full-time
Apply by: Apr 8, 2027
Posting language: English
Posted: Oct 10, 2026

Original job description

About Steele's

Steele's Transportation Group has been moving freight across Alberta for 70 years (since 1957). We run scheduled LTL service and local pickup and delivery (P&D) from our terminals in Calgary and Edmonton, with our busiest lanes in the Calgary–Red Deer–Edmonton corridor.

We are an asset-based carrier. Our dedicated fleet combines company-owned equipment, owner-operators working as subcontractors, and carrier partners. Steele's is part of FMi Logistics Group, and our reputation for service is the thing we protect every day.

Learn more at steelesgroup.com or FMi Logistics: Reliable Warehousing & Logistics Solutions

The Role

We are hiring a Dispatch Coordinator for our Edmonton Terminal. This is an operational planning role, not a load-assignment desk. You will take ownership of the daily movement of freight, from building the route plan through to the last completed stop, and you will actively manage that plan as the day changes.

Every day you will balance five outcomes: keep people and equipment safe and Hours of Service (HOS) compliant, meet customer appointments, keep drivers productive, cut empty kilometres and waiting time, and keep the plan visible and current for the whole team.

You will direct experienced drivers and owner-operators, work side by side with Customer Service and the dock, and make sound calls without escalating every exception.

What You'll Do

Plan the day

Build efficient multi-stop P&D routes from appointments, geography, freight characteristics, driver capability, equipment and available capacity.

Use existing driver and equipment capacity before adding extra resources, and look for ways to improve stop density and reduce empty kilometres.

Coordinate with the warehouse and dock on freight readiness and driver start times so the plan can actually be executed.

Coordinate pickups, deliveries and transfers between terminals.

Manage the plan

Monitor driver locations, open stops, urgent pickups and appointment risk, and adjust before a service failure happens.

Give drivers and owner-operators clear instructions for pickups, deliveries and schedule changes, and resolve delays, equipment problems and customer concerns.

Respond quickly to breakdowns, traffic, weather and missed appointments with realistic recovery options.

Keep trucks and trailers assigned to the right freight and coordinate repairs and maintenance with the Terminal Manager.

Protect safety and service

Build plans that keep every driver within Hours of Service (HOS) regulations.

Tell Customer Service about exceptions early and keep customers informed of shipment status and estimated delivery times.

Prioritize urgent freight without damaging the rest of the day's commitments.

Close the loop

Close manifests, keep driver messages current and make sure proof of delivery (POD) is uploaded in the TMS.

Track on-time pickup and delivery, driver productivity and route efficiency, and use what you learn to build a better plan tomorrow.

Identify recurring customer, dock or routing problems and help fix them permanently.

What You Bring

Must have

2+ years in transportation dispatch, route planning or fleet coordination.

Route-planning aptitude: you can turn orders, geography and constraints into an efficient plan and re-plan quickly when the day changes.

Calm, clear decision-making under pressure, with the confidence to give firm, fair direction to experienced drivers.

Accountability and strong prioritization: you own the plan, look for solutions before explanations, and can tell a real service emergency from everyday noise.

Excellent communication, interpersonal and customer service skills.

High school diploma or equivalent.

Strong assets

Experience in local P&D, LTL, courier or final-mile, foodservice distribution, or another high-volume multi-stop operation.

Experience directing owner-operators, independent contractors or mixed fleets.

Knowledge of Edmonton and area geography.

Familiarity with HOS rules and electronic logging devices (ELD).

Comfort with a TMS, GPS or telematics, Microsoft 365 and KPI reporting.

Post-secondary training in logistics or business administration.

Additional languages.

We'll train you on

Steele's customer requirements, our TMS workflows and our internal procedures.

Schedule, Pay and Benefits

Schedule: Full-time, Monday to Friday, 9 to 10 hour shifts, in person at our Edmonton Terminal. Shifts start between 7:00 and 8:00 a.m. (exact start time to be confirmed at hire). Availability for occasional after-hours calls is required.

Pay: $55,000 – $65,000 per year, depending on experience.

Benefits:

Comprehensive health and dental care

Extended health care

Life insurance and disability insurance

Employee assistance program

Paid time off, personal paid time off and paid sick leave

Paid study leave and tuition reimbursement

On-site parking

Location: Edmonton, AB. Please be able to reliably commute or plan to relocate before starting work.

How to Apply

If you plan freight like a problem to be solved and want to run the daily plan for a terminal that has been earning customer trust since 1957, apply today with your resume. In your application, tell us about a day your routes went off plan and how you decided what to protect, change and communicate.

Please follow this link: https://steelestransportationgroup.applytojobs.ca/operations/51604

Steele's welcomes applications from all qualified candidates. If you need an accommodation at any point in the hiring process, let us know and we will work with you. Only candidates selected for an interview will be contacted.

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More about this job

Responsibilities

Plan and manage daily pickup, delivery, and transfer routes, coordinating drivers, owner-operators, equipment, warehouse readiness, and customer appointments. Monitor and adjust operations to protect safety and service, communicate exceptions, maintain manifests and proof of delivery in the TMS, and track performance to improve future plans.

Requirements

Requires at least two years of experience in transportation dispatch, route planning, or fleet coordination, along with a high school diploma or equivalent. Candidates should be skilled at route planning and replanning, communicate clearly, make calm decisions under pressure, and take accountability for service outcomes.

Skills

Transportation Dispatch
Route Planning
Fleet Coordination
Multi-Stop Route Optimization
Hours Of Service Compliance
Driver Direction
Owner-Operator Coordination
Customer Service
Freight Coordination
Problem-Solving
Prioritization
Communication
TMS
GPS And Telematics
Microsoft 365
KPI Reporting

Benefits

Comprehensive Health And Dental Care
Extended Health Care
Life Insurance
Disability Insurance
Employee Assistance Program
Paid Time Off
Personal Paid Time Off
Paid Sick Leave
Paid Study Leave
Tuition Reimbursement
On-Site Parking

Visa sponsorship

Not detected in the job text

Keywords

Transportation Dispatch
Route Planning
Fleet Coordination
Local Pickup And Delivery
Less-Than-Truckload
Multi-Stop Operations
Freight
Owner-Operators
Carrier Partners
Hours Of Service
Electronic Logging Devices
GPS
Telematics
Microsoft 365
KPI Reporting
Proof Of Delivery
Manifests
Customer Appointments
Terminal Transfers
Driver Productivity
Route Efficiency
Stop Density
Empty Kilometres
Warehouse Coordination
Equipment Maintenance
On-Time Pickup And Delivery

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